Saffron Hotel — Hotel in Dubai

I booked on March 30, 2024 for 3 nights. March 31 - April 3 , the receptionist took my ID then after I paid the bill and she gave me a receipt, after I booked I asked the receptionist what my brother needs to show because he will be first he will check-in. because I'm still at work. The receptionist said, just show them the receipt with your name and booking reference on it. The last few days, our stay here was okay, there’s no problem except the wifi. Today is our last day here around 1:40 am when I reached the hotel from outside. I smiled at the receptionist and when I was walking to the elevator there was a security guard there he asked me which room I showed my access card I said 401, so I thought it was okay. when I entered the room, someone rang the doorbell, when I checked before I opened it I saw the security guard then I opened the door. He suddenly asked me for my ID and then I asked for what? Why? He insisted on taking my ID. because they said I didn't give ID , so I gave it along with the receipt booking paper given by the receptionist when I booked. and his approach is not good. Is that how you treat your guests? you tell me that I did not provide ID, how did I book here in your Room or Hotel without ID? then I went down to the reception with the booking receipt and to follow the secuity because he took my ID. When I was at the reception, the way the receptionist and security guard talked to me was very unprofessional because they insisted that I did not give ID. second, you asked me earlier when you saw me going up to my room, why from there you didn't ask my ID? , then why do you have to go to our room , they said it's not in their system! I said they would check the cctv when I booked if I didn't give ID. especially the security guard, the way you approached me it’s not good, the way you talk to me as if I'm not a guest. then when I left , while waiting for the elevator, he still didn't stop talking, and he even said something bad to me! so I came back and said what did you say? repeat what you said! . Your customer service is not good and I will never recommend this hotel because you did not treat well your guest ! very poor...

This is the worst experience ever....i check in first and i inform the receptionist that my partner will be come soon...but sadly to say when he arrive he called me if i can cancel my booking...because they not allowed him to enter...so i directly came down...i want to know whats going on...whats the problem...but im shocked when i came out from lift a saw my boyfriend they harassing him outside the hotel 3 people vs 1...Omg..they treated him like an animal or criminal.....i directly run outside and everyone watching....totally too much people outside...and i ask whats happening...but the manager directly shouting on me with pointed his fingers on me....i want explanations but he just shouted on me loudly....i try to talk some staff but the manager angry to them and shouted on them...and telling them to not talk to me....so this manager calling the police directly....my partner told me to take our things in the room and better to leave...then the manager shout again and said dont take anything in your room...and he tell the staff to lock my room🤣🤣🤣🤣....his acting like an owner...anyways i talk my partner whats going on...and he said when he came he talk the staff telling the room # and they ask the I.D ..So he showing the i.d in his phone...then they didn't give him change to check his bag if his i.d is there....they directly telling to leave and dont stay in lobby...they force him to leave...or btter to say ..they harrast him...even they didn't give time to called me to comedown as a guest...when the police coming this manager explained his side...then my partner also explained his side and showing his i.d..the manager shock that he have i.d...so i told him..if you confused were he take his i.d then check your cctv if he leave from hotel and take his i.d🤣🤣🤣he just silent....and i tell to the police also that manager locked my room..🤣🤣🤣🤣ofcourse they give bamboo the manager...when i come again inside i try to talk the kabayan but this manager didn't allow them to talk....really i tell to manager that your manager but you don't know how to handle the situations...you don't have manners....you know only how to...

I spent 2 days going around all the cheapest hotels in this area, looking at their rooms and asking some questions as I need somewhere to stay for a couple of months. While this place has a lot of issues, I do feel like I got a good deal for the money. The hotel opposite Saffron is charging more and they was storing a broken washing machine in the room I was shown there 😂 Cleanliness of the room was not good on arrival, but at least no bugs. Internet speed is good, (and free) but you need to enter a new code every day and it's a pain to log into (especially as every device needs a different code 🤦‍♂️) The phones need fixing, often I need dial reception to transfer me to room service and tonight another guest got my room asking me to deliver him water 😂 The TV is vintage, don't expect to be able to plug any modern devices into it. Also only half the wall power sockets work, so I had the choice of having power to my TV or my fridge, not possible to use both 🤦‍♂️ Engineering can bring you a 4 way to temporarily fix this but it's such an obvious thing you shouldn't have to call them and ask!

Room service is excellent, very fast and efficient, and some of their food is really good. Butter chicken and chilli chicken are 2 of my favourites. The burgers are my least favourite but they are very good value at 16dhs with fries. I only learn Uttam's name so far from room service, he is a lovely guy. The only negative here is they charge for ice which I sort of expect to be free...?

All the staff are very friendly and helpful, for me this is important, things break everywhere but a professional team helping you out makes a big difference. Reception and the security are particularly nice. They either need a pay rise.... or are too happy and need a pay cut so the hotel can afford some maintenance 😂

Overall I highly recommend this place if you are looking for one of the cheapest hotels in Dubai. I have honestly stayed in a 4 star hotel in Barsha Heights which was worse than this. If you are on holiday and won't be watching TV all day and only have 1 phone which requires WIFI this...