BeiRoom Hyde Park Apartments — Hotel in London

The experience with this place seems to be highly dependent on the room you get. I hat room 19, at the very top of the building. Based on my experience I would not book there again. Positive: The location is really good. It’s close to the Paddington Station and Lancaster Gate. Neutral: Staff is pretty neutral. Not super polite but also not rude. Just not really caring. Negative: The room was at the 4th floor where the stairs where long and steep. There is no elevator. If I stayed in houses like this before, the staff offered to carry the luggage. Thankfully, I only had a small suitcase, but I would not recommend this if you have heavy luggage. The room was small, but ok. The visible things were clean. But the room doesn’t seem to be well maintained or thought about. I think, these are all fixable things, if they would actually care. a. The smoke detector was right above the little kitchen. I wouldn’t even boil water there, because I would be too scared to set the smoke detector off. Also, there was no ventilation in the room, just one very small window. That makes the kitchen unusable for me. b. The toilet flush refills extremely slowly. It took like 15 minutes or more. Good luck if you need to flush more than once. Makes me question how they clean that toilet. c. There was a portable AC in the room, which was very loud and full of dust. It also leaked water. I didn’t dare to look under that rug. d. The fridge was super loud and because the room is so small, it’s super close to the bed. I thought, I’ll just turn if off. The fridge had a little freezer unit which was full of ice. I knew, if I’d turn off the fridge, that will melt all over the place. I laid down a towel and did it anyways. So, I defrosted their fridge. But at least the super loud fridge was off. e. The rooms are super noisy. You could hear everything from the neighbouring rooms. The shower, the toilet flush, the TV, people talking… Between the couple who came back very late and the family who got up super early, I got maybe 4 hours of sleep per night. f. A lot of the things in the room were broken. That part of the “no one cares about...

Very disappointed after reading good reviews. I booked executive studio for myself and my daughter. Which was supposed to be a king-size bed and a sofa neither of those things were in the room it was 2 singles at different heights put together. I could have unseen those problems. If there wasn't other issues we were on 3rd floor I believe. one of our windows was missing a lock and it couldn't close there was a blue plastic bag jammed up the side to stop draughts ,the other window had a gap down the side, there was pieces of flooring missing at the bathroom entrance and the towel rail wasn't secured to bathroom wall and kept falling off. I told the reception when we left that we were unhappy with beds and he was very dismissive so I decided to walk away at that point and decided to email bei rooms manger about the other problems. I contacted them by email and sent pictures and the he ignored me ,I contacted booking. Com and then the hotel got back to to say that only one of those problems existed in the room which was the towel rail. He dismissed everything else I sent pictures This hotel obviously ...

We were not looking for anything fancy. Just basic accommodation in a central location. Based on the apartment assigned to us, BeiRoom Apartments should not be allowed to rent out rooms in such conditions. The apartment was located in the basement, which was probably the main problem and I should have insisted on a room on a higher floor. The pull-out couch was partly broken and I had to get the man at the reception to help me pull out the bed. The rooms looked damp and smelled moldy. Walls, kitchen cupboards, bathtub, ceilings...were in dire need of urgent repair, and no attempt was made to cover up the damage in some places. My children and I felt really uncomfortable there and they refused to use the shower. Luckily we spent most of our time outside and we only booked 2 nights.

So, no....absolutely will not stay here again and would not recommend it. Positives: The location was good and the staff at the tiny reception...