Ocean Casino Resort — Hotel in Atlantic City

I’m so disheartened by the disrespect management showed me last night. After checking into our room we noticed a handful of things wrong. The bed looked like it’d be laid on, none of the soaps had been refilled in the shower. I found residue all over shower floor/soap holder/sink counters. The mini fridge had sticky stuff on the bottom of it. There was hair on the notepad wrapped around a pen. Dirt or makeup on the pillow cases. There was some sort of used- medicine thing on the ground and brown stains all around it & on the baseboards. The window frames had white substances. Dirt inside drawers.

I dropped our bags and went down to the front desk. The woman who reviewed the photos I took was apologetic. She went to speak to management.

After she came back she said there wasn’t any rooms available & the best they could do was to send a new cleaner. I reiterated I loved our room & our view- I just wanted it safe & sanitary; I know people make mistakes & I’m wasn’t looking to get anyone in trouble. But when you pay over 1k to stay in a room- you should not have to even deal with this.

They promised to send a new cleaner within 15mins. They offered us a $100 voucher. We just wanted the room cleaned right. We mentioned we were going to dinner and they could have the space & time to take care of everything.

The photos below have time stamps on them. From when we just checked in (BEFORE) and when we came back (AFTER) it was supposed to have been fixed.

They had over an hour almost hour and a half to fix it. So, coming back to our room that should’ve been cleaned over an hour ago- and finding our old dirty sheets on the ground in a bag outside our door. (Photos to follow) felt like a slight. Not one thing short of the sheet change was fixed.

I went back down to the desk. Met with another exceptionally kind woman who was shocked and confused. I also expressed the dirty linens throw by my door seemed intentional considering they’d been there for at least an hour. She left to speak to the manager & when she came back said,

She could move me to a room on my floor but it was dirty- so it wasn’t a good option or she’d move me to a clean room on level 22 with a city street view. (I was told an hour prior there was not a single clean room available) - also offering me a downgraded view feels almost rude - when I’m on 48 with a full ocean view.

I said it was fine. We love the room. We simply just wanted to enjoy our night. I mentioned as I was leaving I was glad a new cleaner would fix things- but that I was disappointed I’d had been there twice & the manager hadn’t bothered to talk to me face to face.

I rejected her request to get the manager and said to just please send a cleaner- that we had dropped our things off after dinner and wanted get a drink and a walk around the property. It was that moment the manager did finally come out.

While her tone was calm, cold yet professional her body language was shut off. She informed me if I wanted my room cleaned - I needed to wait - and NOT go for drinks - that I had to go meet the new cleaner in my room and show her what I needed cleaned. I explained I’d shown pictures twice and it was evident what was wrong. She said they couldn’t fix it unless I waited and showed the cleaner myself. I didn’t realize it was my job to wait around when I’m here for my wedding anniversary btw- to explain to your cleaners how to do their job & clean a room costing me over 1k.

I’d shown photos. Twice. It was absolutely out of line. My complaints were: brown stains, illicit activities on windows, broken tubes, sticky smudges in fridges, hair- it wasn’t like I was mad the iron was in the wrong spot. Or the light bulb wasn’t dusted.

Months of hard work to stay here; this was not the experience I expected from a 5 star resort. Especially - when I was kind and understanding and gave EVERY chance for them to fix it. We are -now- happy in our room. We just wanted to be treated with respect and sleep in a clean room.

I didn’t realize how much that was to ask of Ocean Casino, but I...

My stay at Ocean Resort Casino on March 12, 2025, was extremely disappointing due to the unacceptable behavior of Michelle, an African American baccarat supervisor. Her conduct was not only unprofessional but also deeply disrespectful. While I was playing, I occasionally coughed due to a dry throat. To ensure I was considerate, I always coughed facing the ground and away from others, maintaining a safe distance of at least 6 feet from Michelle. Despite these precautions, she aggressively confronted me, demanding that I cover my mouth and cough away from others. When I calmly explained to her that I was already coughing toward the ground and away from people, while keeping a 6-foot distance from her, she became irate and repeatedly used the phrase “nasty ass” in front of other guests. This kind of language is humiliating and completely inappropriate in any setting, let alone a professional casino. Her malicious smile after we lost a hand further added to the discomfort and disrespect I felt. Multiple guests at the table witnessed the incident and can corroborate my account.

Michelle’s behavior made me feel unwelcome and disrespected as a guest. She did not apologize or demonstrate any awareness of the severity of her actions. To make matters worse, when I requested to speak with her manager, she dismissed my request, claiming it would be pointless. I insisted, and she lied, saying the manager was on their way. However, I later discovered this was false—I had to personally seek out the manager, who was completely unaware of the situation. The manager assured me he would handle the matter, but I have received no follow-up or explanation since. This lack of accountability is unacceptable, and I demand a clear response from the casino regarding how this egregious incident is being addressed.

The following day, the hotel service added to the frustration. Despite our “Do Not Disturb” sign being clearly displayed, three different employees knocked on our door within one hour, claiming they needed to test the fire alarm. The first employee showed no apology when I informed him we were sleeping. The second and third employees, fully aware that my wife and I were resting, chose to knock again anyway. This was ridiculous and showed a complete lack of respect for guest privacy and consideration.

I urge the casino management to take this matter seriously and address it promptly. Michelle’s behavior is egregious and must be met with appropriate consequences, as it reflects poorly on the entire establishment. As long as Michelle remains employed, I will never return to this casino, and I will actively discourage everyone I know from supporting this establishment. This experience has left me with a strong sense of disappointment and distrust toward Ocean Resort Casino. I cannot recommend this place to anyone and will ensure that others are aware of the disrespectful treatment I endured. Avoid this casino if you value professionalism, respect, and a positive guest experience.

Update on my complaint: To add insult to injury, after submitting a formal complaint to the casino management, their response completely ignored the core issues and offered no apology. When I followed up with a detailed email demanding accountability, they chose to disregard it entirely. Even worse, instead of addressing Michelle’s abusive behavior, they shamelessly attempted to distort the truth by falsely accusing me of being “disruptive” and “uncooperative”—a blatant lie contradicted by multiple witnesses at the table.This level of unresponsiveness and dismissiveness is appalling for a so-called "high-end" establishment. A casino that claims luxury yet tolerates abusive staff, lies to guests, ignores valid complaints, and even slanders victims to cover up their failures is nothing but a disgrace.Their actions (or lack thereof) prove they care nothing about guest experiences. This is not just unprofessional—it’s...

Do Not Book This Hotel! Here’s My Awful Experience As Mom Who Just Wanted A Relaxing Staycation:

I recently stayed in a suite at Ocean Resort Casino, and it was absolutely disgusting. I checked out of my room feeling as if I needed to sanitize myself. I booked a stay as a gift to myself. As a mom, I wanted to enjoy a stay-cation alone, relaxing an a gorgeous hotel room with a view with a spa day. It was the ultimate gift a mom could ever give herself - which us moms already rarely do! So my experience just solidified why moms just dont do anything for ourselves because when we do, this stuff happens. If you’re looking for a good stay, places like Hard Rock or Borgata are way better in terms of accommodations and service. I definitely suggest looking elsewhere for a much more enjoyable stay! As a mom who just wanted a relaxing stay somewhere nice, this broke my heart.

At check in, I received the typical "Jersey welcome" with a cold woman. She was so brief, barely made eye contact and didnt even smile once. She had that "I hate my job" mantality. I asked for a late check out. I received a sign and "the best I can give you is an hour". And so it began...

Right when I walked in a saw so much dirt and grime left on the floors. The bathroom vanity in both bathrooms had so much grime and residue all over as if they were never wipes down. The shower glass doors had specks of who knows what all over. The robes had so many holes in them, like they were worn to their last life. To top it off, some of THE BEDDING HAD STAINS, as if they were not changed out after the previous guests. I couldn’t even bring myself to walking around barefoot on the floor. I am not a germaphobe either, so for me to be grossed out by all of this says a lot to the clenliness of the room. With the intentions of a late checkout so I could enjoy my morning, I ended up leaving at 8 AM because of everything. For the price I paid, this was super disappointing.

I booked an ocean view suite. Instead of a nice ocean view, I got smidge of the ocean and 90% of the not-so-great parts of Atlantic City. It looks great at night because you couldnt see all the rundown buildings and trash filled lots...

I also had scheduled for a facial and massage for the following day when booking the room. After finding all of this disugst in the room led me to cancel my facial and massage because I questioned the cleanliness of the spa.

I ordered room service and the food was not even warm, yet somehow all overdone.

After so much repeated disappointments, I reached out to customer service for a refund. I am a very tolerant woman, so it takes a monsoon of disappointments like this for me to say something. Customer service provided me a $200 refund and said "In reviewing your photos, some of the areas (such as the countertops) are from normal wear and tear of the stone, not cleanliness." You can see the photos for yourself. If this is normal wear and tear, then their should be normal maintenance to maintain the stone by buffing and resealing. I appreciate the immediate gesture for the small refund, but honestly, that’s nowhere near fair considering everything I went through. I am a realist, I did use the room and ordered room service, so I was requesting a 70% refund. They refused and said "We feel the compensation already provided is sufficient based on the experience."

Because of this whole experience, I highly suggest you stay far away from Ocean...