The TopGolf in Oceans very much exceeded expectations!
My fiancé booked 2 hrs of a private bay for us to celebrate our engagement. It was our first time visiting a TopGolf, whether it be their simulation bays or the full size ones. Our waiter was Brian, and he made the experience special. Out of 3 places that we had reservations for and had marked off special occasion of 'engagement' this place was the only one to acknowledge it. Brian brought out 2 glasses of complimentary champagne for our engagement and congratulated us both. The manager, Marco, also came over and congratulated us as well and talked to us for a little bit about it.
We ordered some appetizers to snack on while playing different games in the bay. We had to ask Brian & Marco about the food though because it got to an hour and still nothing. They got it figured out and performed recovery, which went above and beyond what would be expected to me.
The simulation bays have a wide assortment of games! You can play a few different types of golf games, from playing actual courses, to the top golf style game. You also have baseball, hockey, soccer, football, and zombie dodgeball. We tried a decent assortment of them and enjoyed them all. At $60/hr for a private bay i say its well worth the money. While it was just 2 of us, you can have up to 8 ppl in a bay.
It was pretty open in there, with plenty of seating and a nice bar area. Staff were around to help with questions about the games.
It was a very enjoyable experience and I have to thank Marco and Brian for helping make it such an experience. We will...
Read moreReally disappointed. Thought it was going to be a fun place to have a meal and it turned into the longest wait for everything! Yes, were seated as soon as we walked in but it took 15 minutes before our server appeared to greet us and ask us about drinks. We ordered our drinks and dinner as soon as she arrived and was informed we should order an appetizer because our meal was going to take a while. We ordered the special for that night and french fries as an appetizer. It took 30 mins to have our appetizer brought out, and 1 hour 15 minutes for dinner to arrive. The portions were sad, and so was the service. Never asked if we needed drink refills, never checked in on us to see if things were ok. She actually gave our meal to a table that arrived 20 mins after us and when asked about it she said "oops sorry". The restaurant wasn't even half full so why service was so slow we couldn't understand. The dinner special was also disappointing. The crab boil came out in a bowl of water. I had 2 potatoes, 2 small pieces of crab, 3 crawfish, a piece of sausage that was half an inch long, a few muscles and clams that were not cleaned so every bit was sand in my teeth, and the corn was outside the bowl in the tray all dried up. No condiments were out or offered, no melted butter for the crab or corn, no salt or pepper, and you couldn't find a server to ask for anything. Was the most pathetic crab boil I've ever seen. Not sure we'll be returning, which is unfortunate because it looked like it could have been fun. Just turned into an overpriced dinner with horrible service and...
Read moreWe reserved a bay for an hour. Five minutes after setting everything up, our sensors began to malfunction. The balls we were throwing were not registering on the screen. Our waitress came and reset the device, set everything up again, and reset our clock to an hour. Ten minutes later, the sensors malfunction again. No one was around, so my wife went to the front desk. She was told the manager would be right over. He didn't show up for another 15 minutes. They end up moving us to another bay. They have to move all of our food and drinks and set all the players up again. I notice when the waitress reset the timer, she set it to 30 minutes. I questioned why 30 minutes, we only had about 15 minutes total tops to play. She said that's what the manager said. Thankfully she knew that was not right at all. Before I could even start flipping out, she added another 15 minutes to it. Even that was just fair, and did not account for the frustration and inconvenience we went through. This manager just left a bad taste in my mouth. He never once addressed anything with us vocally. Not even an apology for the inconvenience. So whoever the manager was on Sunday evening 9/24/23, he might need some customer service workshops on how to deal with customers properly. Will not...
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