Pine Knot Guest Ranch — Hotel in Big Bear Lake

Let's begin with I wasn't all too sure what to expect when picking this place to stay for the weekend. As we entered the check-in center we were immediately introduced to a very delightful greeting and seemed very dog friendly. This was very reassuring to what will come next. They gave us a sheet of paper showing us to our cabin and where to park and where the Llamas are located. Yes they have Llamas, named Willow and Penny. They are absolutely very friendly. They love to eat straight from your hand. Now for our cabin. My wife and I stayed in Cabin 18. When we opened the door it felt as if we just entered someone's home. To us it was very clean and honestly felt very homey feel. With in no time we were unpacked and relaxing in the room. There is a pretty decent size jacuzzi tub, a pretty comfy king size bed; not too soft nor hard, there is also a spare twin bed for a kid or another guest to stay in the room as well as a fireplace, which seemed to work quite well. If you have little ones or just need to use the internet it had its moments but otherwise worked quite well. The TV in the room seemed up-to-date in terms of Roku TVs. They pretty much provided us with everything we may have needed for our stay.

We initially were only going to stay for two days but within a hour of being there we knew we wanted another day to stay there. So I called the number they gave us and got the help and answers I needed about staying one more night. Overall with how much they provided, the friendliness of the owner/workers and of course the Llamas, and how well they just have things set-up in my opinion there may have not been a better stay for us on Big Bear Mountain. We will be looking forward to going back in the near future with friends and family so they can as well enjoy the relaxing nature and...

Clean and charming, but not good for sleeping and some cleanliness concerns.

We were initially thrilled with the the cleanliness and spaciousness and charm of our two story A frame cabin, but things weren't so nice once we tried sleeping.

The mattress in the master bed was not much softer than sleeping on a carpeted floor. I didn't last more than an hour before pain forced me to sleep on the futon downstairs (my kids were already sleeping in the loft, which had a decent mattress BTW.) The futons downstairs were a nightmare. Both were extremely lumpy and soft. One futon was actually broken, so I slept on the non-broken one, but it still was uncomfortable and you could feel the springs in the middle of the mattress where I kept falling into.

Other things that could be improved are the window coverings. There is a huge two story window wall that is nice to look through, but no way to cover so you can sleep in. This applies to the loft bed and the downstairs futons. There also were no lights over the coffee table area, so we couldn't play board games there, and the lights on the patio were too dim.

Finally, we were notified via our check in papers that we were expected to wash our dirty dishes. This after paying a hefty cleaning fee already. We are used to hand washing our own dishes at home, so we thought no big deal, but then we realized that there was no dishwasher to sterilize the dishes in and we had already eaten off of dishes previous guests probably hand washed. Not exactly what you want to think about during a pandemic.

This place has potential, but I won't be coming back because I need a good...

We were initially thrilled with the the cleanliness and spaciousness and charm of our two story A frame cabin, but things weren't so nice once we tried sleeping.||||The mattress in the master bed was not much softer than sleeping on a carpeted floor. I didn't last more than an hour before pain forced me to sleep on the futon downstairs (my kids were already sleeping in the loft, which had a decent mattress BTW.) The futons downstairs were a nightmare. Both were extremely lumpy and soft. One futon was actually broken, so I slept on the non-broken one, but it still was uncomfortable and you could feel the springs in the middle of the mattress where I kept falling into.||||Other things that could be improved are the window coverings. There is a huge two story window wall that is nice to look through, but no way to cover so you can sleep in. This applies to the loft bed and the downstairs futons. There also were no lights over the coffee table area, so we couldn't play board games there, and the lights on the patio were too dim.||||Finally, we were notified via our check in papers that we were expected to wash our dirty dishes. This after paying a hefty cleaning fee already. We are used to hand washing our own dishes at home, so we thought no big deal, but then we realized that there was no dishwasher to sterilize the dishes in and we had already eaten off of dishes previous guests probably hand washed. Not exactly what you want to think about during a pandemic.||||This place has potential, but I won't be coming back because I need a good...