Sleep Number — Hotel in Birmingham

The sales and service from this location have been sub-par. I was given incorrect information as to what I needed to purchase to have my bed set up correctly. Ben who I kept being told was and is a new employee told us we needed brackets at an additional cost of 40 plus dollars. We then learned we did not need brackets. I was told not to give to the delivery guys as they would not know what to do with them. I made the drive 45 minutes from my house to return them for Ben to not know how to handle the return and after 30 minutes he said he would have Ben the store manager sort it out. I received an email from ups to print to return the brackets 24 hours later that I had left at the store per instructions. I then called the store and was told it was handled and that I could have just returned them myself instead of driving back out to the store. That was never an option that was offered. If you want to buy a bed from the 280 store do not deal with anyone who has not been working there for year plus. For a 10k bed I expected excellent service. The sheets we purchased for 300.00 plus dollars were not even delivered prior to my arriving. If I had to do it over again I would not purchase this product. We have some positive aspects but for the money and hassle of the sales people and their lack of knowledge I’m not impressed at all. I don’t think they are trained and know their customer base and the level of professionalism that is expected. This isn’t a 500...

Product seems to be to be great won’t receive it for a few weeks. After what I experienced in the store I’m confident it will be worth it but this review is solely on the store. Never thought I would enjoy shopping for a mattress and certainly never dreamed I would spend th money we spent but the staff never once made me feel pressured. Tika was our tour guide and I use that term because that’s what it was a guided interactive tour. There was another gentleman working with her who was very friendly but I don’t recall his name but from the sounds of it his customers were enjoying the experience as well. There’s eight different models with various thickness and materials and they let you try out every single on of them but the first setup was our ultimate choice. It was really amazing to watch the screen above your head. You see your pressure points in real time and can see literally see your optimum sleep number. If your considering a new mattress don’t let the prices scare you away from Atleast experiencing it first hand. I never dreamed I would spend more on a bed than I did my last used car but as a sufferer from chronic back pain I was willing to make the investment after visiting this store but again never felt pressured by the staff. I can’t shut up about this place...

I had a wonderful experience purchasing my sleep number 360 and accessories at the Birmingham Home Show. It was extremely busy. I tested beds while waiting. Johnathan, the store manager for HWY 280, was great. He was very accommodating. He brought my paperwork to the bedside. What he didn’t know was that I suffer with my lower back and sciatic nerve area. I was hurtin. The mattress felt so good, I didn’t want to get up and start feeling yucky again which is the reason I asked him to bring the paperwork over to me. My cousin and my friend with me tested a mattress too. I think my friend who has trouble sleeping will buy a mattress soon. I purchased her a curved pillow and a wedge. I am also grateful for the patience and kindness shown to me. Saturday was my first day out of the house. Johnathan did not know this, but my older brother died January 24, 2020 of metastatic cancer. I took leave from my job to take care of him. I am still in shock. He died three months after his diagnosis. Johnathan made me laugh. I didn’t panic or experience any anxiety. I highly encourage people to visit the HWY 280 store and check out Sleep Number beds. I switched from a Tempur Pedic to a Sleep Number bed. One mission...