Isbell Jewelers — Local services in Birmingham

I dropped off my engagement ring to have a band made and they promised to call when it was ready. I told the lady when the ceremony would be and she said it would be done. She said NOTHING about going on vacation and closing the store. I never heard anything after a week and no answer. I left a message which no one returned my call.I went up there and they were closed. My fiance went the next day and they were closed. Called again, no answer and no mention of being out for the week. So I had no ring for my ceremony. I kept calling and the mailbox was then full. I kept calling and FINALLY a week later someone answered and said they had been closed for a week for July 4th. She only said oh, sorry about that. I went and got my ring, and of course they hadn’t even made a band for it. I highly recommend GO...

Isbell's designed an engagement setting for us for an asscher cut stone that other well-known jewelers seemed to have a difficult time assisting us with. They did a great job helping us find a setting to perfectly compliment it and later made a matching eternity band. They have the most amazing jewelry, especially their custom pieces, for a great price. They are the kindest people and you will not find individuals who are more knowledgeable and talented anywhere around. I get compliments weekly and it's been a few years since my engagement setting was done; that says something in my book. If you have something "custom" in mind or a love for "vintage" and one-of-a-kind pieces, this is...

I dropped my ring off to be sized June 12th. I’ve never received a phone call the next week like they said. I’ve been calling for 2 weeks now. No answer but I left voice messages. Ive left Facebook messages and even left comments on their Facebook posy. No response. So I took off work today and drove 1 hr 45 minutes to find out they are closed July 3-12. Which is fine but I have been calling since before that and no response. I wasted a vacation day and drove 1 hr 45 minutes for nothing. They are nice when we bought the ring but the customer service is non existent after...