Equinox Franklin Street — Local services in Boston

Update: New manager Chris Ford established a policy wherein an alert will now be sent to members when the elevator is down. With any large company, it is not an easy feat for someone new to come in and establish a policy. Thank you.

Sadly, I have to give this facility 1 star. If you have any mobility issues or a disability that does not allow you to use the stairs, you will not be able to access the locker rooms. There is an elevator, but no matter how many times I’ve asked that notice be sent when it’s not working, notice is never sent. Instead, after dragging myself to the gym, I get to stand there embarrassed and angry that I cannot workout. If notice is sent out when the showers or sauna are not working, why not the elevator? For me, I need the elevator more than the sauna. I really like a lot of people that work here so it breaks my heart to be treated with...

Had such high hopes for this gym since it’s walking distance from my apartment that I recently moved into. Unfortunately, as the proverbial saying goes, it only takes one bad apple to ruin the bunch. With membership, I was given the opportunity to have a free consult with a training professional, which I was excited about to help on my fitness journey. To my unpleasant surprise, the trainer I met with was dismissive and somewhat condescending when I asked her questions about the process. She went as far as to say she was leaving equinox soon because of the commute from NH, which I am sure is why she was completely unprofessional and checked out. It was so off putting, I’ve decided to cancel my membership. Equinox, do better……...

Really good gym equipment, but subpar customer service and communication (pulling teeth comes to mind 😅). To be fair, a couple of their agents at the reception are superb, very friendly, and helpful!

More so, they consistently struggle with having the HVAC system in the right settings, and it is usually the luck of the draw if you are going to be comfortable or miserable inside the Franklin Street branch. Oddly, that's not the case in their other branches.

On the flip side, their fitness classes are really good. That's one of the things they have done right, and a special thanks to their phenomenal yoga instructors!

I think dropping the ball consistently with HVAC and communication warrants a single...