Hidden Creek Cabins - Gina's Great Getaways — Hotel in Bryson City

I had high hopes for this mountain get-away but came away pretty disappointed. We used one of the specials they offered on Groupon. It was from a Sunday to Tuesday. To start you can't check in until 3 pm and then check out is 10 am so that really chopped away at the time there. We drove 4.5 hours to get there so quite a waste of time. Just a get-away full of driving.

I did like how the cabins were isolated from other areas. There were about 4 cabins total in the area we were in. When you arrive the key is inside the unlocked cabin (doesn't give me comfort that anyone can walk in there any time before we get there). Also the doors had flimsy locks and we had to prop the couch up against the main door because it wouldn't stay shut or locked. Several of the windows were not lockable as well.

The cabin had an okay decor. We stayed in "The Cottage" which looks SO MUCH BETTER in their online photos. I give props to their photographer because the cabin doesn't look like the photos if you ask me. The photo has different furniture than what is actually in the cabin. In fact I think they stretched the photos to make the rooms look bigger than they actually are. They said a cleaning person comes in during the morning which is why check in is so late. I don't know why they paid that person to clean because the floors were filthy (with pockets of what looked like pet hair in corners and under the stairs), there were ANTS everywhere inside to include swarming the kitchen, in the bathroom and yeah even in our beds (even with no food around). While we understand the "rustic" nature of a cabin, this one was just not as clean as it could have been.

The best part of the cabin was the outside fire pit and creek area. Very nice! The creek is magical and quite relaxing. The fire pit was fun to use. We had to buy our own logs, they were not provided. There was a nice hot tub on the deck but we didn't use it. The neighbors were fairly quiet and we didn't really run into each other. There were some dangerous items left out in the yard like TV cable, wire hangers and large pieces of plastic.

No one came to greet us or give us that "thanks for coming" feel. No that they had to but would have been nice. The only source of heat was a tabletop heater and a nice fire furnace with a gas pilot. Downside was that the downstairs was always cold and the loft areas were RIDICULOUSLY HOT! There was an in wall air conditioner which said it had heat but yeah no it didn't work. They supplied us with ONE....ONE TOILET TISSUE ROLL and a HALF USED PAPER TOWEL ROLL. ONE! I mean seriously!

Anyway... needless to say I won't go back. My friend emailed them and complained about the ants and they did offer a 30% discount on the next stay but there is NO WAY IN HELL we are going back there.

I was going to give a 2 star rating just because of the outside creek area but I just couldn't bring myself to do that. OH! And I forgot the awful stench of garbage for a full day and a half! The trash cans are right outside the living room window and the windows are paper thin. So yeah! SUCKED! Very disappointed as this place has potential...

I don't have any idea how this company has a 4 star rating. I wouldn't recommend Hidden Creek Cabins or Eagle Cove Cabins to my worst enemy. Let me start by saying we checked into the Ridge Top retreat cabin Friday night. At first glance it looked clean enough. You just have to turn a blind eye to the dead bugs on the window sills and the horrobly stained toilets. However, upon trying to get my kids ready for bed, I quickly relized there was NO RUNNING WATER. So I called the staff, and although friendly, they said they could not fix the problem. So they set us up at the Captains Bend cabin ...25 minutes away in Eagle Cove. Considering it was 8 at night by this point, we agreed to move to the "replacement" cabin the next morning and just tough it out that night. Thankfully it was raining and we collected the rain water to help flush the toilets that night. Always a pleasure to do while on a vacation. This move though, presented a huge headache for us considering we had small children with us and instead of spending a nice Saturday morning enjoying our stay, we all had to pack up the cars and move to the Captains Bend cabin. We would have just gone home on Saturday, had we not been spending the weekend with friends we usually don't get to spend time with otherwise who had travel to meet us from a different state. So FINALLY once we arrived to Captains Bend, it was absolutely filthy. The cooking utensils and pans were disgusting, caked on old food. Not to mention the flooring throughout the entire house which was office carpet squares, glued down to visible plywood boards. Appaling. This, in addition to the fact that even after sitting with the cover on for numerous hours, the hot tub wouldn't get up passed 97 degrees. A complete waste of money. We would have been better off camping in a tent all weekend. We had even emailed the staff to point out the issues we were having and to this day, we have yet to recieve a responce. However, they have no problem adding our emails to their marketing list. Hidden Creek Cabins are a complete scam. The lady who I calledd on Friday night about having no working water had mentioned that this had been an on going issues for the past month. They have no problem scamming people out of their money....

My husband and I booked one of the Karolina Kabins to visit to celebrate our birthdays. While on the phone booking the cabin, I was offered 2 that were available, this one which had the hot tub, and one that did not have the hot tub. I specifically wanted that feature, which was the MAIN reason for booking one of these cabins in the first place, and said so to the woman on the phone. Upon arrival, we checked the hot tub on the deck, excited to experience the view from the hot tub, only to find out it was COLD. There was a journal for people to write in, and after flipping through, we found this is a regular problem. If you are going to specifically advertise an amenity, it really needs to be in proper working order upon guests' arrivals. The hot tub failed to warm up before we left, so we didn't get to use it once. Which also means we didn't even get to fully enjoy the view as it was too cold to just sit on the deck. Not only did we not get to use the main reason for our visit, we had to listen to it the whole time as they ask you not to unplug it, and it is not a quite thing, placed right outside one of the bedrooms. The other bedroom backs up to the heater, which has to be run constantly to keep the cabin warm and is also very noisy, so there is no quiet alternative for sleeping. When we did arrive, the heat was not on (even though it was a 30 degree day...) and the cabin was extremely cold. The beds were horrible, very thin and uncomfortable, and the bedding also very thin, especially for winter! There is a full kitchen, but if you plan to do any proper cooking, you should take anything you need with you as there was very limited pieces aside from plates, cups and silverware. Furniture was cheap and literally falling apart-not a wall cared for cabin. Overall, we were extremely disappointed with our stay with this company. I even emailed them, twice, with my concerns, and they never responded to anything, so they clearly don't even care about their customers' experiences. I would advise to save your money and stay somewhere cheaper, or use a whole different company if you want to get an actual cabin that has any integrity. I will not return to their properties, or recommend...