The Spa at Inverness — Local services in Four Corners States

The front desk staff were nice and accommodating. Especially after having to adjust our final bill. *The masseuse up-charged my friends and myself, by giving us upgraded massages, WITHOUT mentioning the upgraded services and fees before doing so!The nerve!

The locker rooms are clean but the Chase lounges in the relaxation / waiting room are absolutely filthy. It’s no wonder, because it seems as though that space is (in particular the chase lounges) where teenagers are allowed to hang out. Not in robes like the rest of the spa guests, but in their common clothes, (t-shirts, jeans and sneakers) while on their phones. Yes while trying to relax in the outdoor hot tub, looking inside, each chase held a teen lost in cyber space, shoes and all. No wonder the Chase lounges were filthy,( I’m pretty sure blue jeans are the culprits)as was the indoor hot tub. Let’s just call it cloudy.

The whole experience was a disappointment.

The best thing about our experience was the professionalism of the front desk staff, and not being overcharged for the type of massage we got, but didn’t ask for, on what was supposed to be a relaxing spa day to celebrate my friends birthday. They should be glad I /we did not...

Our massage therapists were top notch. It was obvious they were career therapists with a wealth of knowledge, and they applied it to my wife and I during our couples massage. Both women were also very respectful of the tranquil atmosphere they created, instructing us softly when they needed, but otherwise letting their hands to the rest. We both had the standard, 50min relaxation massage, which included some hot stones to warm up our stressed muscles. I like how my therapist choreographed my massage, working in sections, to finally culminate at where I most store my tension. I also enjoyed the hot towel foot wrap.

The spa itself is very comfortable, but modest. My wife and I could imagine a host of modern upgrades to the facility, to really bring attention to the fine details of relaxation and pampering. All in all, a very enjoyable visit, and...

Hate leaving negative reviews, but this was a pretty disappointing “spa” experience. Was extremely challenging to book and schedule services with the staff not returning phone calls or answering our questions. My prenatal massage did not last anywhere near the 50 minutes it was supposed to be and I was not made aware that the CBD or aromatherapy lotions were an extra $30+. Nail tech was extremely slow, polish selection very minimal with bad lightening, and no base coat used under polish. I skipped my scheduled manicure because we simply could not wait around any longer for her to get to it. Receptionist who checked us out afterwards was rude and unprofessional. Really did not expect this negative experience and bad customer service from a...