KAY Jewelers — Local services in Chadds Ford Township

My husband purchased my engagement ring at a different location(Tennessee) than this Kay, however, due to location-based reasons, we went to this Kay(Concord Mall) to return it. I did not like my ring and feel it was important as I plan on having it forever. So we entered the Concord location in hopes of finding something more my speed. We were helped by a nice younger woman. She was patient as I tried on every ring. I expressed that I would NOT go over the amount of my original ring. I found one i "liked" that was twice the price- so that was a no-go. I decided to just return my original ring. The woman said she could do that for us. Shortly after, an older woman (manager?) told us we could not return it. She said "Oh, so you are dead-set, no matter what I do you just won't budge on returning it?" That's the thing, they didn't have what I wanted! She then said that because the ring was purchased elsewhere, my husband had to go back there to return it as "it would be too difficult" and she would have to "mail it back." I was pretty annoyed and we left. The Kay in Springfield PA took the ring back no problem, the process took all...

DiAne is the best. She is professional, kind, and really listens. I have a milestone birthday coming up and I wanted starburst diamond earrings. I showed DiAne a photo but unfortunately Kay didn't carry anything like this. However, she was able to find starburst charms from Dana Augustine Diamonds, one of Kay's vendors. They were able to make earrings out of the charms. I attended the next diamond show where they made the earrings for me while I waited. They turned out beautiful and I wore them all weekend!

DiAne has been a part of many milestone birthdays. My husband and I met her when we went shopping for my engagement ring. We have gotten many special pieces from her throughout the years. She and I have become very good friends. I trust her when it comes to jewelry and know I am...

Some saleswomen are more friendly than others at this location. I went in to buy a ring after I opened an account for the first time with the company and the 2 women there were so helpful and made me feel extremely comfortable with my looking and purchase. I went today and a different woman sold me a watch and I mentioned that I did not want to go over $230 so she proceeds to ask me about adding a watch protection plan for $100, then had the nerve to roll her eyes when I said it was over my budget at the moment. The people at Kay are truly hit or miss...