Nordstrom Rack — Local services in Chicago

My friend called a bunch of NordstromRack stores looking for the Steven Madden Dark Espresso in an XL. I tried on a L at the Fashion Outlets because my friend bought her M sized pair there about a year ago and I lovvveeed the way they looked and wanted a pair. However they were too snug on me so I just needed to size up one. There was no XL size option online for Dark Espresso or Black so I was really bummed.

That's when my friend decided to call every NordStromrack around the Chicago suburban area to check. We first got a NordStromRack associate that told us there was ONE xl left at old ordchard, woodfield, chicago ave, and state st. We called all those places when all that was left was state st. Manny answered the phone, sadly could not find it, but then he said WAIT!!! Hold on a second! Let me look in a place, please hold.

So we waited! and he was the only associate from the places that took his time looking for this pair because HE FOUND IT! We were on speaker on the phone and gasped in excitement and my friend told him we were on our way and please put it on hold for us as we were on our way. He was so helpful, he said if this is the only item you want, come straight to the register and it will be waiting for you, if not feel free to shop around first and then come to the register when we were ready. We thanked Manny and told him he was the best.

I decided to look around for some MIA Mary Janes as this NSR was way more organized than the other one we've been to. I picked out some socks as well for my purchase. My friend got another steven madden leather pair of pants but in black and we headed to the check out. The line went by smoothly and Andre helped out out. Even though his pin said he was new, he was very knowledgeable and funny.

I work at starbucks as a Shift Manager so I know how important the connection between employee and customer is and a connection was made. He even made us feel comfortable by politely asking the customers who were trying to push against us during our check out to please give us some space. We should respect everyone and at times that means reminding people to be considerate of their surrounds. Thank you Andre for thinking about me and my friend and the space we occupied. As a manager myself, I would have done the same thing.

Both of these boys have the potential to go further and deserve the chance to do so. The company needs to acknowledge when their employees have helped out their customers as it will keep them motivated. Being a manager has taught me a lot that TLC is what my team needs to do their best, and that is why I have high performance scores for my group. Please take this into consideration with Andre and Manny. They are wonderful workers and people I have had the pleasure of meeting.

To Manny, thank you for making my day

Store: 274 REG: 4902

I called all of Chicago looking for the Dark Cocoa steven madden leather pants and Manny was the ONLY store associate out of all the stores I called that looked for those pants in an XL. He was SO amazing and kind and I asked him to PLEASE save them from me as I was coming from Rosemont out to the city so it would take me a long time. Manny is really wonderful and so helpful and he is an excellent employee who I think should be given a raise to. Even though he couldn't find them at first, he checked AGAIN and got back to me to tell me he had found the last pair and would hang them at the register for me. What a complete angel. I want him to get a raise, I want him to get praise, I want someone from cooperate to tell him how wonderful, amazing, kind and awesome he is. So badly I wanted to thank him in person at the store but he was making his rounds through the store and it was about 7:30 while we were at check out.

On top of that De'Andre J. also deserves your praise as well. He is delightful and funny, very charming and charismatic. He made me and my friend laugh as we were checking out and he was making conversation with us as if we were just two strangers sitting next to each other on the train enjoying each others presence and vibes. You make sure you know how great he is too. He is a hard worker, and as someone who worked retail when I was younger I know not everyday is an easy day but he was delightful with everyone. MAKE SURE TO GIVE HIM A RAISE AS WELL ! He even told us what Manny looked like so that we could thank Manny but I was honestly so tired from driving and running around I told him I would write them both reviews about how much they made my day.

Make sure to take care of Manny and Andre, make sure to show them as much respect and compassion as they do for your customers. Make sure they feel appreciated and do something so that they know they are. These are good ones, and if you like having good people represent your company you will do absolutely anything to make them feel happy to be there. Good moral is important, if you help keep them happy, you will have happy customers who will definitely be coming back.

Anyone that comes to this store, please give them respect and appreciation. They deserve your patience and kindness as much as they ALREADY give it to you.

Love you Manny and Andre

This has to be the worst Nordstrom in the city. I don’t shop there I only order online and each experience has been so disappointing and disrespectful. I went to pick up my package and a lady with braids pulled up into a ponytail was behind the register. She greeted me after about 6 minutes and asked was I picking up. I had 8 items so she only sat 6 boxes. I told her I was short and she told me to open my package. I didn’t because I actually had a very bad experience my last pickup with her when she told me to open my packages and when I did she said she couldn’t help me anymore because I had opened them. So I explained to her I didn’t want to open them and if she could find my package. She said well I have to ho upstairs and you have all your items. She never stepped back up to count the items with me nor did she offer a bag. So I kept standing there then she said she was calling her manager to help me. The manager came and I explained what happened then I asked her the lady’s name that initially helped me. She actually said she didn’t know her name but I understand because she’s probably friends with her and didn’t wanna give her name up. So she gave me her managers name which is Leonel Rodriguez. I was shocked how she knew her managers full name and not the lady’s first name that was standing next to her. At this point the lady came back over to the register and I asked her for her name. She said why do you want my name? I said do you feel as if you did something wrong? She said no and she asked me for my name. I said I don’t have to give you my name especially if you just saw it on 6 packages. She then said her name was Chaz’s. Which I honestly don’t believe, so she leaned into the lady’s space that was bagging up my order and read my name from my package and said ohh Ms Johnson and smiled. I said yea that’s my name and where’s your name tag? She said they don’t wear name tags and I said ohh thanks for letting me know. So she read my name out loud because I asked her for her name. Very inappropriate and disrespectful. If she was wearing her name tag then I wouldn’t have had to ask her for her name and since I did she felt the need to tell me what my name was. It’s absolutely disgusting and I will not be returning to this location. I also could go without a Nordstrom purchase if it comes with this...