AC Hotel St. Louis Clayton — Hotel in Clayton

HERE'S THE COMPLAINT: If a hotel enforces specific "policies," it’s their responsibility to communicate them in advance or have them clearly outlined on the website before booking. Guests can’t make informed decisions based on information they’re not provided. As of December 28th, there is still no mention of this "hotel policy" on the website.||Our experience at this hotel ruined our trip. My boyfriend has a service animal. This is nothing new and no matter what, I always check the hotel website+call for details. The website for this hotel states "pets not allowed" and "service animals are welcome"- nothing else. To avoid the EXACT issue we had, I called the hotel TWICE ahead of time to confirm. Both times- the only guideline communicated was to have paperwork for the SA. Not a problem. ||My boyfriend checked in first- no issue-they didn't even ask for paperwork. Important to note- prior to me getting there, he went back downstairs without his SA and no one said a word. It was later when he took his SA outside, coming back through the lobby, he was informed the dog couldn’t be left alone in the room. This was the first time either of us were made aware of this "policy". He comes in the room, relays this to me. ||Confused, I go down, the first person was unsure, he goes to get a manager. In speaking w/ her, she was dismissive, inflexible and rude. When I asked about options, such as paying a pet fee, she stated that we could be charged and then still asked to leave. WHAT?? She also stated SAs must always accompany their owner. Is there a law stating this I'm unaware of? Does she work for the DOJ Civil Rights Division AND the hotel? ||The SA is for my boyfriend for specific needs, such as in-flight panic attacks, not for constant companionship. He was humiliated from the staff making a big deal about having a SA and left. So instead of enjoying time with everyone we came to see, we had to scramble to find another hotel, missed our party and wasted over an hour dealing with an...

I went there on Wed 4Jun25 to the High Bar. Enjoyed my time. Paid my bill using my card. So I noticed Friday morning that they decided to charge my card again. I called and talked to the GM Peter. Told him that I was just charged again on my card the same check from Wed. I explained to him that this is considered fraud. He said he would look into it and call me back. That NEVER happened. He never got back to me. I called multiple times he never answered the phone again. So I left messages that this is not right. Still no return call. Not one. It is said you can learn a lot about a business by the GM. Because they set the standards. Well my experience is that maybe the GM lacks the refined management skills to run a hotel of this caliber. I have been on this earth for 56 years. Stood in many hotels. And I have never seen the lack of professionalism that is on display at this hotel. And it starts poorly trained from the top down. I would suggest retooling this entire hotel. Because if the GM is this irresponsible. How would anyone understand his guidance know any better. Not only did I have to get double charged. But it is Sun 8jun25 and I still have not been contacted or explained to me why I was overcharged. $330 is a pretty big mistake. And for Peter not to acknowledge the importance of the mistake made is unacceptable. And what makes it worse. I have been in hotel management for 29 years. Both with Marriott and Hilton. This is truly sad how the work ethics from when I grew up, til now. Is very different. Cause all Peter did was show me that he does not care about the customers or representing the brand for which he is employed under. I suggest everyone look at your bank statements and fraudulent charges from this establishment. You heard it first hand . Peter does not stand on his word to follow up with the customer. This will be made very apparent when I call home office Monday. Credit card fraud is a serious offense. It is to be taken serious Peter...

NEW HOTEL REVIEW: This NEW modern hotel in Downtown Clayton is a welcome addition to the area. Although it's on the Southern edge of Downtown Clayton, there are plenty of restaurants nearby. It's in a walkable, quiet, safe area overall. PROS: Brand new and Modern (Opened in late 2024). The rate is reasonable for location and newness. The lobby is friendly and straightforward. The rooftop bar/restaurant opens soon and looks GREAT. CONS: The hotel, like many AC hotels, favors modern-ness over space. The rooms are small and efficient. My first room, was just too small. Almost New York small. But they use the space well with benches, rolling furniture, super-simple desks, basic chair, etc. A step above IKEA but the same vibe. Bed was OK. Bathroom was small, but new and modern. I upgraded to a slightly larger room with a sofa--and it was better, especially for work in room. Sliding glass bathroom door and small quarters mean you had better be with CLOSE family members in the basic room. The slightly larger rooms are with the extra few dollars. AC Hotels have been a welcome modern addition to Marriott. This will be great for Clayton and central St. Louis. You could stay here if you had business downtown. It's a "city" style hotel, so not much for kids. In Clayton, the Ritz-Carlton remains #1 overall. Nothing close to it. The newish Le Meridian Hotel is also good. This is probably #3 in downtown Clayton. Rooms are smaller than the Ritz, but the...