Hampton Inn & Suites Columbus-Easton Area — Hotel in Columbus

I wasn't going to make this review, however, the way that the phone rang over 30 times before being disconnected THREE TIMES. Derek finally answered the phone on Monday, July 15, 2019 @3:30 am I called and then when I asked was Jessie still employed there, he immediately became combative and yelling calling me SIR , WHO IS JESSIE? I told him I was Mrs. King, simply tried to explain to him who Jessie was during my visit and and that not only was I a Team Member I was a Diamond and he needed to lower his tone. I am a Wife, Mother and TEAM MEMBER and there wasn't any need for the hostility. I apologize if I woke him up but I had been busy due to a couple of deaths in my Family but while I too am the Night Auditor I was simply following up because I haven't received my points that Jessie had promised. During my Daughter's and I stay at this hotel Memorial Day Weekend around 5:15 am I received a call stating that I would receive a $65.00 credit because the hotel had a glitch. The young man knew my entire name and wanted me to verify my credit card with him.

I have been aware of this scam but I was so sleepy that I almost gave my credit card information until I literally jumped up and told that person "I know you are a scam. I am a Team Member and we don't call guest especially at 5:00 am". I went downstairs and the Night Auditor had a list of rooms that had been called and some unfortunately verified their credit card information and within a few minutes their cards were wiped for as much as possible. I know because I was standing there when a lady was at the Front Desk upset and I was added to the list that the Night Auditor had.

On the very next night I was called around 12:45 am that everyone was evacuating down to the First Floor because it was raining and the alarms were going off. I opened the door and there wasn't anyone in the hall. I took the phone off the hook and could not wait to get to the airport.

So I called the hotel and the phone just rang. I blocked my number and the phone still rang over 30 times but on my 10th and 11th attempt Derek answered and I was able to tell him that I was recording the calls and yet he still hung up on me. Needless to say that I will NEVER stay at that hotel, I am thankful that I work with a Team that would never be so rude, combative, or ignorant to not just a Team Member but a Human Being. The General Manager will get this review, the recordings and I will submit a complaint to HR. He tried to back pedal but the fact remained he didn't answer the question the first time I called because he went ballistic on me and hung up in my face. A simple No, he's not would you like the name of his replacement, General Manager or HOW MAY I ASSIST YOU? Not I have been with Hilton 21 years, I am busy, why are you calling this time of morning. I have work to do. Obviously, you don't have work to do....JUST AN AWFUL HUMAN BEING that does not need to work at ANY HOTEL....

I had to change my credit card information and phone number just because I stayed at this Hotel, however, every staff member I came in contact with treated me with RESPECT....DEREK IS WAY TOO...

BEWARE!!! This property is NOT safe. Do NOT be fooled by the camera tower in the parking lot. No on-site security. By far one of the worst travel experiences we've had. We arrived on Friday. Had an event to attend Friday evening and arrived back at the hotel around 10 pm. Woke up Saturday morning to find out our vehicle had been broken into and window shattered. Not only our vehicle but another on the opposite side of the parking lot. Spoke to front desk manager, Bennie. Apparently, this is a known problem and has happened several times before. Bennie, I would say, may be the best thing this property has going. Spent all day at the hotel on Saturday. Had to contact Columbus Police to file a report. They took the report over-the-phone because there was also a mass shooting on High Street the night before, and we were told it could be a day before anyone made it out. We were trying to find a rental car. All locations were sold out, even at the airport, due to large events around the city. Glass repair unavailable until Monday. Woosah! By this point, my husband was ready to check out. We felt violated and unsafe. As with the rental cars we found all hotels were also booked. Sunday, around 11:45PM, fire alarm sounds, and entire building was evacuated. What next??? Monday morning to find a bug crawling across our bed. We had already taken note that we found a wine bottle behind the chair and pubic hairs all over the bathroom shelf, which indicates the room had not been properly cleaned before our arrival. Super disgusted! We had to unpack and shake everything we had brought to ensure we weren't carrying bugs out in our luggage. While checking out on Monday, a couple fanatically enters the lobby requesting security as their vehicle had been stolen. Literally, every single night Friday-Monday, something happened. Vehicles were hit every day during our stay. Unacceptable. We are well traveled, and this by far was the absolute worst. Property management needs to keep their premises reasonably safe and protect guest from foreseeable criminal acts and crimes by third parties in the area. If a Property Managers cannot address a dangerous situation, they should warn the guest about it. We were not warned. I would NEVER...

🚫DO NOT STAY HERE🚫 We ALWAYS stay at Hilton & Hilton sister locations for all of our travel. This hotel made us truly shocked & not in a good way.

While arriving to the hotel location, you'll immediately notice that the area is NOT SAFE for your vehicle or yourselves, there's alot of shady people within the area/parking lot.

Upon entering, there was a girl (w/long braids, no work shirt or name tag) sitting at the desk eating her food. There was no greeting from her (only instant attitude), it was if we were bothering her. She asked "who is the reservation under"? After telling her, she said there were 2 reservations under our name. We politely told her there should only be one. I tried to show her the confirmation (4 night stay for 2 people in same room) but she instantly copt an attitude saying it's our mistake NOT Hamptons. She called someone but didn't get answer. So she just said here's your key.

1 Elevator did not work. The other one shakes while in motion. If you do decide to use the elevator, be prepared to always use the elevator with the hotel cleaning staff & all their supplies. Instead of them saying "go ahead", they get on w/you (all their cleaning stuff) and you & all of your personal belongings. We just ended up using the stairs for the whole stay. The non-smoking room smelled like it was musty. The beds are very hard. They could use new sheets, as the sheets were worn thin. The walls are VERY thin, so you can literally hear everything especially at night when people are just slamming their doors. The FREE breakfast is NOT worth it! They served eggs (which were always cold) & hash browns, waffles, toast, and cereal, etc. Absolutely no meats daily!! Out of the 5 days there I seen bacon (1 day) only being warmed up, not cooked. If you enjoy coffee ☕️ be prepared they only have half & half creamer. We ran to the store to purchase actual creamer.

The best part of the stay was meeting Bernie (one of the managers). He's very kind, helpful, and makes you FINALLY feel welcomed. He's looks & acts professional and treated us like the Hilton Members/Customers we are. Sometimes all it takes is a smile & kindness to people....