Jos A. Bank — Local services in Columbus

Out of the seven suits we rented, four had problems. The issues weren’t exclusive to a single store we interacted with, though most of them were. Specifically for the Easton location in Columbus, it is easy to notice that they are severely understaffed. Other than the store managers, the staff they do have is not incredibly competent. First, one of the groomsmen had to get refitted because the system somehow lost his measurements at the Easton location. This also caused their system to charge him the deposit we had already paid, so I had to make multiple phone calls to get them to refund him the deposit. Second, one of our groomsmen lives out of state and the closest Jos A. Banks was five hours away. (We did not know that at the time of ordering the rentals.) He called customer service to ask if he could get his measurements from somewhere else. He was initially told no. He had to call again to get someone to say yes. Third and fourth, when the suits for my partner and I arrived, they were both measured too short in the pant length. The wrong measurement had been entered in when we got fitted. My replacement pants came in within a day, and I got correctly notified. My partner had to call repeatedly, and each time they told him that they hadn’t received the pants, otherwise he would have gotten an email notification. We directly went into the Easton store the day before the wedding (after the rehearsal) and learned that the replacement pants had been hung in the original bag days before (still no email notification). The only employee who took the time to physically check was the store manager. My replacement pants were hung separately. All the same problems with my partner’s suit also happened to my now father-in-law on his own order (so we are now at five suits with issues). Additionally, when I attempted to pay for the suits, we ran into difficulties. We had earned a coupon for a free rental. At the store, we were told that I couldn’t pay in-store or online, I had to pay over the phone. On the call, I had to constantly reiterate that I was trying to pay for the whole group before they understand why I called. And then, even though I was also listed as the groom in the group, I was initially told I could not use the coupon as it was meant for the other groom. After curtly saying that I was, in fact, also the groom, I was told that I had to use the coupon in-store, contrary to what the store employee had told us. We had been recommended to Jos A. Banks during the planning process, but I will not recommend and will, in fact, discourage others from renting through them because of how difficult this process was for so many of our party and my father-in-law. 3 out of 8 stars, one for each rental that luckily...

Horrible experience while trying to rent a tuxedo

My goal was to get measured and pick out a style tuxedo for my wedding, which is July 2024. I have little to no experience shopping for tuxedos so was hoping to receive advice, or any information about the general process.

I arrived at noon with my mother, grandmother, and fiance. We were not acknowledged at all and had to find someone to tell them that we had an appointment. They sat us in the back and did not attend to us until 12:20 PM. Jessica, the woman in charge of helping us with the reservation, then simply asked us why we were there. I explained to her that I was hoping to rent a tuxedo for a wedding and she handed me a book and pretty much just asked "what do you want?" It would have been nice if she had smiled or even said congratulations. I explained that I was very inexperienced and needed a lot of help and advice.

Her response to pretty much every question was "I mean it depends, it's really whatever you want/like." We were trying to pry anything out of her. My mother asked several questions as well (what are people doing now? What are some styles you recommend?) Again, she seemed very uninterested and also uneducated about the whole process. On top of that, every 10 minutes she would walk away to help with other customers (I guess she was the only one in the store responsible for handling return orders).

When that happened, she would leave another woman in charge of us who simply would just sit on her phone. We would walk up to her and ask incredibly basic questions (for example, "what is the difference between this jacket and that jacket? Are these styles typically paired together?" She would literally shrug her shoulders and look back at her phone. Jessica would return here and there and flip to a random page of shirts and point and say "here's your options" and then walk away.

They were all unhelpful and uninterested in helping us. They then told me that they were not going to measure me, as typically you do not get measured until closer to your date. We eventually were so frustrated and wanted to leave. She then did measure me and apologized for the poor service. Again, I understand that stores can be busy and understaffed but this was the worst service I have received in my life especially for someone who does not know what he wants or even what he is doing. I went to the store to get advice or even a recommendation and it was like pulling teeth to get them to say anything other than "here's your options, what do you want?"

So unhelpful and a very frustrating day. We left there after 2 hours. A complete waste of time and very...

If you want to receive the most professional service while feeling your business is valued you will go to this location. The GM- ADAM and the sales assistant- LYDIA both went above and beyond my expectations that left me saying WOW.

I was tired of Men’s Wearhouse consistently ruining the weddings I have been in with our RENTAL suits so I told my fiancé that we are just going to bite the bullet and pay more for better service. The ironic thing is that we actually paid almost the same amount and get to KEEP our custom suits . There wasn’t up-selling offered, there wasn’t old stock items that “had to go” pushed, there was just plain old GREAT customer service.

Through the COVID-19 pandemic, unfortunately the location closed down for some time which led to these two working hard from home to ensure that we will not have any issues with the attire on my big day. Through these tough times of the pandemic many businesses showed their true colors by increasing our cost for the venue, not responding to emails about planned rehearsal, unappreciative ring vendors, and tacking on thousands of dollars for the honeymoon. Customer service went down the drain everywhere EXCEPT with ADAM & LYDIA.

I can’t speak for the other Jos A. Banks locations but I can tell you first hand that these two representatives did not lose humanity, respect, and kept the best interest for me and my groomsmen.

Adam and Lydia, you have FOREVER earned all of my future business and every single referral I have to offer. No matter what location or even business you go to I will always reach out to you two first, even if I need to fly to another state because your customer service is TOP NOTCH!

I can’t begin to express how blessed and fortunate I was to work with you two and look forward to doing business in the future. In retail, People buy from People no matter the price tag. It’s not WHAT you know, it’s WHO you know; and I now KNOW the people!

Sincerely, One WOWED...