Vinson Fine Furniture — Local services in Columbus

Mixed Experience with Vinson Fine Furniture My wife and I found what we thought was the perfect leather recliner—one I needed for a neck injury. Our salesperson was great and informed us that the chair was custom-made and would take approximately 8 weeks to arrive from North Carolina. We placed our order on November 29, 2024, expecting delivery by late January.

By early February, having received no updates, I called to check on the status. I was told the chair was now expected by the end of February, already 3–4 weeks later than the original estimate. While I understand that delays happen, I was really disappointed that I had to reach out for an update instead of being informed proactively.

By early March, I had to call yet again for another status check. This time, I was told the chair would arrive by the end of March or early April—yet another delay. However, they assured me they would investigate further and follow up. To their credit, they did call me back the next day with an update, confirming that the chair had shipped and should arrive at their location within 1–2 weeks.

Finally, delivery to my home was scheduled for March 20th—nearly four months after placing my order and two months past the original estimate.

Now that the chair has finally arrived, I can say that I absolutely love the comfort and quality—it’s exactly what I had hoped for. However, I still find it almost inconceivable that it took four months to order and receive a product, even one that is made to order.

While I understand that custom furniture requires time, the lack of proactive communication throughout the process was frustrating. I appreciate that they eventually followed up, but I would have preferred regular updates from Vinson Fine Furniture rather than having to initiate nearly every status update myself.

Overall, the experience was disappointing, but I hope they improve their communication and scheduling in the future.

UPDATE: After speaking with one of the owners of Vinson Fine Furniture, I am updating my review and rating to reflect the outstanding customer service I received from him. The owner took the time to personally reach out and explain the situation in a professional and courteous manner. I was reassured that I was not the only customer affected by delays related to Hancock & Moore products.

It turns out that the manufacturer was facing issues with the quality of leather they were receiving, which directly impacted their production timelines. Given this explanation, it is clear that the delay was entirely beyond Vinson Fine Furniture’s control. What truly stands out, however, is their commitment to ensuring a positive experience regardless of issues beyond their control and based on this, I would shop at Vinson Fine...

We originally ordered a custom made table back in October/November time frame. We got the table right before Christmas, and when we got it, we noticed there was this odd stain in one of the leafs when you look at it in the sun light. We called and they sent a worker out to take pictures of the stain. We talked to the service manager about this and they decided to order us another table. EIGHT weeks later, Sherry called my husband and told him that the table they just got in had something wrong with the table top again and if we still wanted it to be delivered. Um no? So we thought another table was going to be ordered.. My husband follows up with her weeks later and she claims that she was waiting for us to take more pictures of the current table we have because the manufacturer can't see what's wrong with it. Why have a worker come out and take pictures and then have to do it again?? After A LOT of discussions over email and almost 4 months of waiting, my husband calls sherry to confirm what needed to be done because this is absolutely crazy. He was frustrated and she told him she will not talk to him unless he "calms down". If you met my husband, he doesn't have a short fuse. I am sorry, you are in the customer service industry, learn how to deal with unhappy people.. That was rude. My husband asked to speak to the manager of the store and he could not speak because he was doing "inventory". Really? He finally got ahold of my husband and confirmed that Sherry was completely wrong about the pictures of the table and the manufacturer needed pictures of the table they recently got in. Now, we are waiting for ANOTHER EIGHT WEEKS to get ANOTHER table in. Very inconvenient, will think twice before we spend thousands of...

So i went to a business next door to this one intending to goto this one afterwards and parked in the lot of this one. There is no other cars or customers there in either business. I almost walk in the store here and realize I had business at the other place so I went to the next building over. I forgot my ID and went to retrieve it from my car. As I was walking back to the other store now on the other side of the lot an associate comes out and demands I move my car by snapping her fingers and shouting accross the lot. She made me walk back accross the lot (with a colapsed t10 spinal break) just to move my car. The first business i was at is typically a stop and go and i wanted todo buisness with this furniture store as well. The sad part is when I was finished in the first business I was going to go here to purchase a couch. Lost a sale and a customer because there lot was to good for me also gained a negative review due to the interaction. Congrats hope you guys are proud of your selves. I'm so happy my car was to good for your empty lot so desperately you had to inconvience my day. God darn us meddling weed smokers trying to goto the dispo before we buy a couch. Had 7k on my person to purchase one had I received at least a decent interaction.

Btw I am gahanna native. Not some punk from the north end of columbus. GOOD way to treat customers or even passerbys in the community you serve. Even if they thought that I was there only for the dispo. What a way to attract customers by forcing them off...