Best Buy — Local services in Dothan

Went in to buy a computer. No one greeted us other than to ask if we needed a mask. We said "no thank you" and continued on. No one ever greeted us or spoke with us. The store was devoid of customers, other than us, and 2-3 others. Shelves around the computers were sparse. My spouse asked if they had a computer we wanted to get, was in stock. My spouse was about about 8 feet away.

The blonde-headed girl stepped further back, and said "I will not speak to you unless you have a mask on". My spouse asked if she stepped an additional 5 feet back, if we could talk about purchasing a computer. The girl stated "We will not speak to you or sell you anything without a mask on". My significant other said, "Well I guess will buy a PC online then" and we all walked out. Again, without any interactions with any staff, other than the unpleasant encounter by the mask STASI. It's too bad too, because they'll all be without jobs within 2-5 years because of all this. People like this are celebrating their own country's destruction over something that has a 99.87% survivability rate. I have not encountered anyone or anything like this in Dothan or anywhere else in Alabama. How can people not see that this is destroying EVERYONE's lives?!

Yes, my family, neighbors and others have had the virus, and it was like a weak flu. But we don't shut down the world for the flu, nor wear masks that cause long-term ill effects including bacterial pneumonia, and possibly lung cancer in the long term also. This is what killed people during the Spanish Flu. It is not natural, nor healthy to constantly wear a mask, and breath warm air depleted of oxygen with an increase in carbon dioxide. We have an immune system for a reason. It needs practice! I know this is a rating about Best Buy, but I beg anyone reading this to stop and think about this for a minute! Don't allow this to happen to yourself, your family, your country, and your inalienable rights as a human being! Some rights are neither confirmed nor denied by any government. Even you Best Buy, don't continue on this path or only Amazon, Walmart, and a handful of other mega-corporations will exist in the very near future and control everything!

This isn't a left or right thing, this is about truth versus distorted reality. If we don't stop this now, we are NEVER getting out of this. It started out as 2 weeks, so we went along. Then it was a month, and we continued to go along, then as the months passed by and turned into a new year, here we are. With no end in sight. You have the power to say no. If you want to wear a mask, fine. But I, and many others have the right to say no and live our lives with a freedom and dignity that we so desire. You can get rid of us, but eventually you will have outlived your usefulness too, and they will come for you. The only difference is no one else will be left around to...

I am writing to express my extreme dissatisfaction with a recent purchase and the subsequent customer service experience I faced. I purchased a Lenovo Yoga I-9i laptop, Model: 8381001XUS, SKU:6533949, in an open box condition labeled as "Excellent." According to your website, an item in "Excellent" condition should work and look like new, be restored to factory settings, and include all original parts, packaging, and accessories or suitable replacements. I paid extra to have this level of quality assurance.

However, when the laptop was delivered, it was nothing short of a disaster. There was no original bag or packaging at all. Instead, the laptop was thrown into a box with some bubble wrap, accompanied by a charger. The laptop was dirty, had a damaged screen, and displayed multiple defects. The condition was far from even "Fair," let alone "Excellent."

I immediately contacted customer service and called four times using the online customer service number. Each time, I was told that nothing could be done online. I was instructed to visit the nearest Best Buy store in Dothan, Al. Despite the significant inconvenience, I made an hour and a half round-trip drive to the store.

Once I entered the Best Buy location the store manager, Andy Gentry, was chatting with another employee and I approached and stated I had a return. Mr. Gentry looked annoyed and pointed me to the front counter and said “over there”. The customer service representative agreed that the product was far from excellent condition and I requested to return the product and purchase the product for the sale price that it was the other day when I purchased the “excellent” open box laptop, because I would have purchased a new one had I known the standards that Best Buy upheld. The customer service representative went to Mr. Gentry to explain and very quickly returned to advise that they could not assist me and that the only solution was a full refund. This was extremely frustrating, especially after spending an additional hour on the phone prior to my visit. To make matters worse, the manager would not speak directly with me. The customer service representative I dealt with was visibly uncomfortable and offered no real assistance other than processing my refund.

I am bewildered by the disjointed and inadequate service between your online and in-store teams. It is unacceptable to invest time and money into a product and receive such poor quality and service in return.

As a loyal customer who has spent on average $2,000 annually at Best Buy, I find this experience appalling. I feel compelled to share this negative experience through every possible channel to warn others about the lack of accountability and poor service I have...

Update Apr 28, 2023 Went in today to pick up my $3,000 TV. Top of the line OLED. Had to order it, this store does not carry top line due to local income level is to low. Took about 6 days. When I went to the counter to pick up, I showed my code on my phone for pick up to the associate behind the counter. I ask to be able to inspect the TV in the store before leaving. Was told, they will bring it out to your vehicle, please go and move your vehicle to in front of the doors and they will load it. Repeated my request and was told if there is any problems I can return it, please move your vehicle to the loading area. Not happy, but complied. After moving my vehicle, went back inside and stood at the exit door, just outside, in the fire line, was my vehicle. They brought my TV, unopened and in good condition, to the door and asked if I wanted to inspect it. VERY IRRITATED, I replied, a little late now that I am in a no parking zone. It takes more than a few seconds to open, inspect and repackage a large , EXPENSIVE TV!!! Needless to say I couldn't inspect it. Lucky, the TV is perfect. I truly enjoy shopping local instead of on line for these items but this type of service is not conductive to keep brick and mortar stores open and people employed.

Ok, some good news. Computer people are a little more knowledgeable for Computer parts but, getting help is not as easy. I admit, I am not very sociable but standing 4 feet away from 4 employees, that were busy getting 1 item down ,couldn't get even an acknowledgment that I was there. Had to wait for them to finish a story about stock misplace and for 2 to leave to do a google search on computers to get the one on the ladder to admit I was therr. Good help at the Samsung counter and phone center. Computer center is set up for most people to get a computer system not components. Sales Representative did not have any knowledge of computer parts or compatability. I build my own...