Sierra Honda of Monrovia — Local services in Monrovia

I’ll never give Sierra Honda my business again. It was naive of me to believe they cared more about keeping my car reliable than padding their bottom line. I certainly wouldn’t trust them with any 40, 50, or 100-point “safety inspection” after my recent experience.

I’ve taken my Honda Pilot Elite there several times for major repairs. The service was usually fine, and they offered loaners or rentals, though not for free — they’d apply a “discount” (essentially $120, but rental is $40/day). If your car was done same-day, you’d get a small discount. It comes in handy for big repairs. I had them replace my struts on a visit. Then replaced the Camera enclosure and its sensors on another visit. Both big ticket repairs. Although, literally a block from dealership after camera/sensors replacement, my Check Engine light came back on.

So I didn't bring it back immediately and waited until my next oil service. So when I brought it for service and the "light", they told me I needed an expensive gasket replaced to stop a transmission fluid leak. Then to address the Check Engine light, it was due to bad catalytic converters. they told me it should be covered by warranty, but after their pre-warranty claim inspection, they found metal shavings inside them, so Honda likely wouldn’t honor the claim. "Sorry about that", so if I want them replaced it would be over $4,000 to fix it, offering vague explanation under the guise of “helping” and working with the price. I declined and asked how metal shavings could even get in there, if not by something that should still allow it to be covered by warranty. After all, they were the only ones servicing my car for a few big repairs AND doing all their so-called “safety inspections.” In the end, all they did was the gasket replacement and an alignment, which I paid over $2,000 for.

The answer to the "metal shavings"? I never got one. They promised a call from the Shop Supervisor — never happened. I followed up a week later, he was on vacation. Another week later, he still couldn’t speak to me.

Two months later, I got a nail in my tire. When I took it to the tire shop for a patch, they refused — uneven tread wear, against their policy. But I’d just gotten a full alignment from Sierra Honda, and their own safety inspection said my tread was fine. When I asked them to re-check the alignment, they said it was “within spec,” and blamed the uneven wear on their tech not noticing during the last visit's inspection — then tried to sell me new tires.

Their whole process is built around these inspections to “keep you safe” and upsell services, but clearly, I can’t trust them to find obvious problems, let alone make real repairs.

As for the catalytic converters, two months later, I still hadn’t spoken to the supervisor. My advisor finally told me over the phone that the metal shavings probably came from a major repair done over two years ago — but Sierra Honda was the only service department to touch my car since then, and never once mentioned the issue until the Check Engine Light came on after their own camera replacement.

Bottom line: I don’t trust them, I won’t be back, and I’ll make sure others know to steer clear of Sierra Honda. They clearly saw me as a blank check, not a loyal customer worth keeping. They will only call you and be attentive when they know it's just to...

I bought a used car from Sierra Honda. The experience with sales associate Christopher Gonzales was effortless and friendly. Perhaps my best purchasing experience from a car dealer!

Some details from my experience: I live almost 100 miles from the dealership, but I saw online that they had a used car that filled all of my family's wants at a reasonable price. I was worried that by the time I could arrange to see the car, some other buyer would snag it up. I called and was blessed to connect with Chris. He sympathized with my needs. He sent me a personalized video of the car so that I could show my wife before heading to the dealership. He then offered us the option to hold the car by charging $500 to my credit card, refundable if I chose not to purchase.

As he promised, when we arrived at the dealer the following day, the car was held in a separate lot so that it was not shown to other potential buyers. The car was in the exact shape that was listed online. The dealership made sure to complete a comprehensive maintenance service on the car and it was immaculately cleaned. Chris guided me and my wife on a great drive testing route, affording us the opportunity to confirm healthy performance and get any other car questions answered. We moved forward with the purchase.

We had a no-nonsense sales negotiation with Chris. The price listed online was the exact sale price we got; no add-ons and no discounts. I was told that this is to be expected with any used car purchase from Sierra Honda. I liked this because it saved us time, and I already knew what to expect.

The wait time during the transition from sales to financing (over 20 minutes) was the only friction in our experience. This felt longer since we brought our two toddlers, but the associates on the sales floor made efforts to make sure they were sufficiently entertained, lending us foam balls and even their offices. My boys were greeted by nothing but smiles.

Financing was straightforward as well. We wanted to make a full cash offer despite our funds being located in multiple accounts. The finance rep made suggestions to help us make the simplest payment solution, and made sure to let us know about the credit card transaction fee that we would likely want to avoid. We appreciated the transparent guidance.

I drove the car home that day. I have since driven it almost 2000 miles with no issues.

In summary, my family was very happy to work with Sierra Honda in Monrovia and full-heartedly recommend their team and sales rep. Thanks Chris for a...

My wife and I recently had the pleasure of working with Tom Redd during our search for a Honda Odyssey, and we couldn't be happier with the exceptional service he provided. From the moment we stepped into the dealership, Tom's professionalism, expertise, and genuine care for our needs were evident.

Tom took the time to understand our requirements and patiently listened to our preferences. He expertly guided us through the entire car buying process, ensuring we were well-informed and comfortable with each decision we made. His knowledge about the Honda Odyssey was impressive, and he was able to answer every question we had, making us feel confident in our choice.

What truly set Tom apart was his unwavering dedication to finding us the perfect vehicle. He went above and beyond, scouring the inventory and reaching out to his extensive network to locate a Honda Odyssey that met our specific criteria. Tom's commitment and determination were truly remarkable and made us feel like valued customers throughout the entire process.

Not only was Tom exceptionally professional, but he was also incredibly personable. He established a genuine rapport with us, creating a friendly and welcoming atmosphere that made us feel comfortable and at ease. His friendly demeanor and positive attitude made the entire car buying experience enjoyable and stress-free.

Tom's attention to detail was outstanding. He made sure that all paperwork was in order and thoroughly explained each step, ensuring that we understood everything clearly. He meticulously walked us through the features of our new Honda Odyssey, making sure we were familiar with every aspect of the vehicle before we drove off the lot.

Thanks to Tom's efforts, we are now proud owners of a Honda Odyssey that exceeds our expectations. His commitment to customer satisfaction was evident at every stage, and we are grateful for his exceptional service.

We wholeheartedly recommend Tom Redd to anyone in search of a new car. His professionalism, expertise, and genuine care make him an outstanding salesperson who goes above and beyond for his customers. If you're looking for an exceptional car buying experience, Tom is the person to see!

Thank you, Tom, for making our Honda Odyssey purchase a memorable and enjoyable experience. You truly deserve five stars for your...