Hampton Inn Gatlinburg — Hotel in Gatlinburg

Accommodations were great. The hotel fulfilled the requests I submitted when I made the reservation which I truly appreciated. I reserved a room by the creek and you can hear the water flowing. Loved it! It was just a bit cold to sit out there and enjoy the view and listen to the water.

The front desk staff were very nice. They were also busy due to it being the weekend and there was a football & cheer tournament going on.

The room was clean. It was a bit small, especially with the 2 beds in the room. I felt like the room was meant for only one bed. It would've been more spacious.

The bathroom was a decent size for 1 person, but no more than that. There wasn't a lot of counter space. There were enough towels to use and had toiletries available as well. They also cleaned my room daily and replaced my towels with fresh ones.

The breakfast was hot and guests had several options to choose from. I was glad it was available and included with the hotel fees.

I received several text messages from my arrival from the front desk rep, Randelle. I replied to let her know that the TV Guide wasn't working and each of the channels were showing as "No Information". She said she'd send someone, but when we got in the room, it was still showing the same error message.

There was ample parking, but it wasn't well lit. They give you a parking pass to park in the designated parking spots for the hotel. Foot traffic and vehicle traffic was horrendous. To go 5 miles away can take 25-30 minutes because of both traffic. But, it is to be expected being that it is a tourist attraction.

Overall, it was an excellent stay and I would definitely stay...

Our stay at the Hampton Inn Gatlinburg was beyond disappointing and completely unacceptable. From the moment we arrived the issues were obvious. The first room we were given had roaches. Not just one, but multiple, and it became clear why. The door seal was improperly installed which left an open invitation for pests to come and go.||On top of that, the room was filthy. There were literal food stains smeared on the walls that we had to clean ourselves before we could even feel remotely comfortable. The floors were dirty and it was obvious they had not been cleaned thoroughly if at all.||Trying to get ahold of the front desk was another headache. Calls often went unanswered. When we finally reached someone the only solution offered was to move us to another room, which should never have been necessary if the first room had been maintained to even the most basic standard of hospitality.||This entire stay fell far below the quality and cleanliness Hampton Inn claims to provide. Between the pest problem, the lack of cleanliness, and the poor customer service, I can say with certainty that we will never stay here again. Save yourself the frustration and book elsewhere. ||To make matters worse, the pool is being operated in an unsafe condition. There are blocks literally falling off the side of the pool, with only a bit of caulk slapped on as a temporary fix. The missing blocks create edges at just the right height to cause a serious tripping hazard, especially for children. Combined with the overall lack of cleanliness, the pool area feels unsafe, poorly maintained, and not up to the standard of a...

I wanted to share my feedback regarding my recent stay at this hotel. Admittedly, I hadn't checked the reviews prior to my booking, and upon discovering them, I became quite concerned about the ongoing construction noise and parking situation. Now that I'm back home, I feel compelled to share my observations. Our visit took place from July 9th to July 13th. First and foremost, I want to acknowledge that this hotel is undergoing updates and construction, which can ultimately be a positive thing. With that said, I must emphasize that we didn't encounter any issues with the quality of our room. Our particular room, situated in the rear building of the property, could even be considered a suite (complete with a fireplace, although unnecessary in July). Construction activities were taking place around the main lobby and the two buildings that housed the rooms and lobby. The only construction-related noise we heard was an occasional backup horn from a moving bucket truck. Additionally, while some parking spaces were affected by the construction, we personally didn't experience any difficulties finding parking.

One notable advantage of this hotel is its fantastic location. It is conveniently within walking distance of numerous local attractions and dining establishments. This proximity significantly contributed to the enjoyment of our stay.

Although I didn't award the hotel a five-star rating due to the aforementioned issues, I genuinely believe that once the construction is complete, it will meet the expectations one would have for a...