Insomnia Cookies — Restaurant in Grand Prairie

First let me say I know how hard the service industry is, we have all been there working that late shift all by yourself. This location however seems to be always understaffed. Went last night with my wife and ordered six cookies. The person working there was all by their selves and there was a line that took 10 minutes to get through. When we left, I knew i should have checked the box because when we got home, one of our $5 cookies was missing. Receipt showed I paid for it, it never made it into the box. Besides that, the warm and gooey cookies you expect to get seemed to be absent in this batch as every cookie was dry, brittle, and extremely cold. Go to the location in downtown Arlington, they seem to be much more put together over there.

P.S. they also always seem to be out of their "Limited Time" cookies despite us being there only two hours...

To the reviewer Mr Lessons, Are you the guy that threatened a negative review if she didn't give you free cookies and she told you about the QR code on your receipt? When you walked out the first time, I told that employee you were throwing a tantrum because you had to wait your turn .... Behind my daughter and me. I'm sitting here now reading your review to the employee. I knew you'd do this. Stop begging for free stuff and throwing a tantrum when you don't get your way. Her service was only horrible because you couldn't make her give you free...

I asked for a cookies and cream ice cream, and Larry gave me the cookie and charged me for it as well. The screen only said cookies and cream so i assumed he heard me correctly when i said ice cream. When I brought it to his attention after he charged and gave me the cookie, he argued that i said the cookie when I did not. He didn’t even flinch to fix his mistake. He stood there and looked at me as if i was expected to fix it. I then told him it was fine to just charge me for the cookie. Overall, training should be better as well as...