Lila Maternity — Local services in Hendersonville

I want to share this here as I ordered my lila gown online from this store however, it doesn't directly correlate to the store front. I ordered my gown March 5th and it's estimated delivery was March 12-13. When I still hadn't received it by the 14th I sent a polite email. After the 15th, I called. No response. Monday, March 18th, I called again and was greeted awkwardly. I asked him about my order to find it hadn't even been shipped. He said it would be to me in 3-4 days but I should see it before the end of the week. At this point I was finally sent a tracking number. On Thursday, March 21st, my husband asked about the gown as we still hadn't seen it, checked the tracking number and USPS still hadn't received the package. This time I had my husband call. Same man answers. Doesn't have an excuse or reason but promised he'd call back with product in hand. At 7:30pm he called back and I told him all I wanted was the product before my baby comes. I'm 39 weeks today and I ordered almost a month ago already. He guaranteed me Monday the 25th. Well I finally received it however it's not what I ordered... The lila gown I ordered was a midnight blue gown at a full figure size. I was sent a periwinkle blue size small/petite. I still love the idea of having this but I'm so upset, I've never had to fight for a product this hard. To be repeatedly lied to and promise after promise to still...

I found Lila on TikTok long before I even knew I was pregnant and always kept them in the back of my mind. I’ve been slowly saving up for two gowns and finally had the money so I snagged two Juliet gowns.

When my package came only one gown was inside and I contacted their customer service, I was so worried that I would have to eat the cost of the missing gown or go without it entirely but the customer service is top tier here.

They immediately processed a shipment for the missing second gown and it is on its way. As an expectant mother, one of the worst things to deal with it customer service and knowing that as I scramble to prepare everything for my induction next month that this was one less thing I had to worry about took a huge weight off of my shoulders.

Get the gown! Stick with Lila, and you’ll always be met with kind and genuine people whose interest is making new, laboring, and nursing mothers feel comfortable and secure in their clothing...

Not trying to pull the “race” card but i was completely ignored and the store clerk just looked at me like i was irrelevant and shouldn’t be there, a few minutes later another woman walks in who isn’t a poc and she was quickly attended to by the same person who decided i wasn’t welcome, being so attentive and welcoming to her, maybe it’s the hormones but i just felt very belittled and worthless at that moment, maybe it would’ve been different if it was a female store clerk idk but not a fan of the treatment or lack of attentiveness, wouldn’t go back...