Mattress Firm Issaquah — Hotel in Issaquah

Shopping at Mattress Firm in Issaquah was an unexpectedly pleasant experience! We were initially worried, as we were told it was akin to shopping for a car, with high-pressure sales tactics and upselling, but it was far from it.

From the moment we walked in, Cici greeted us warmly and put us at ease. We weren't exactly sure what we were looking for, so we tried nearly everything. Cici's extensive knowledge of the mattresses was impressive. She patiently explained what would probably work best for us without any upselling. Over the course of four or five visits, Cici consistently demonstrated patience and enthusiasm in answering all our questions. She was an absolute pleasure to work with and truly made our decision-making process comfortable and enjoyable, you could tell she really loves what she does.

When it came time to pick a base for our mattress, Mark helped us. He was equally amazing. Marc spent an entire evening explaining all the bases, letting us try them out, and answering our numerous questions. His passion for and knowledge of the products were evident. We never felt pressured or upsold, and we left feeling very satisfied with our choice of bed base.

After about two months, we suspected there was an issue with the mattress we had chosen (through no fault of Mattress Firm). We decided to switch it out for another one, and Liliana assisted us with this process. She was great—understanding, efficient, and helpful. Once we decided on the new mattress, the entire exchange process took just 20 minutes. There were no hassles or problems.

Overall, our experience with Mattress Firm in Issaquah was fantastic! The staff made us feel comfortable, offered us really great deals, and ultimately helped us achieve a good night's sleep. I would highly recommend this store over any other mattress store in the area. Believe me, we've been to them all—some of which were outright dishonest—but that's a different review. This store is outstanding. We even left saying we wished we needed another mattress just so we could shop there again!

Thanks Cici, Mark,...

We came in to this Mattress Firm store this past July to purchase a new mattress and adjustable base. While we were there, we were uptalked and upsold nonstop and all sorts of promises were made. We purchased one of the top of the line bases (a Tempur-Ergo) with the enthusiastic promise that just like our mattress, it would be covered by the 120 day return policy. In October, we returned to exchange the base to a more basic model as we ended up not using as many of the extra features as we thought. When we got there, we were informed that the rep that initially sold us our bed had been fired, and that they would not uphold the promises he made to us. They allegedly escalated our claim to corporate, but nobody ever called us.

We initially were recommending this store to the people around us who were also in the market to replace their mattresses because of how great the deal we had was, but I will never recommend it again now that they won't back their ex employee's promise.

Additionally, the sheets they sold us for the bed were low quality and after two normal washes (the same gentle wash cycle as our cheap microfiber Amazon sheets) they started unraveling.

Be extremely careful and go in knowing they're trying to scam you into extras you don't need. If you must shop here, buy one with one of their free bed frames and upgrade if you...

Wow if you are even thinking about purchasing a new mattress do yourself a favor and go ask for EVE. I was going to buy a mattress off of OfferUp and decided to stop in and check out new ones given I have been sleeping on my Amazon mattress for almost 7 years. SO glad I did. Eve was so kind, I was going to look quickly but decided to let her show me around and find my type of firmness. And she changed my life !! I never knew you could feel so great in your bed and never even knew some of the options she showed me existed. I ended up spending much more than I anticipated but It was VERY worth it. Especially when you learn about bed sanitization (it’s seriously gross stuff if you are a person who just cleans bedding once a week)

Eve and Chelsea were SO knowledgeable and really changed my entire perspective on sleep. Eve made me feel very comfortable with the financing process and now I have my absolute dream bed with no regrets!

So just do yourself a favor and go to this store and go to talk to Eve, you and your...