Arrowhead Tree Top Lodge — Hotel in Lake Arrowhead

We stayed overnight on 12-28-19. We've never stayed here before, but it was the only place that had vacancy for the weekend. I had a $90 credit through Expedia that I used, so the listed $253 rate went down to $163 (before taxes and fees). ||||Not bad as it was the weekend before New Year's Eve, so rates were inflated. The other hotels at Lake Arrowhead were advertising least $400/night or more had they any rooms available.||||The property is tucked away in a beautiful enclosure surrounded by trees right off highway 173. It's a short 7 minute walk or 2 minute drive from there into Arrowhead village. The buildings are quaint and brightly painted. It's like being in Santa's village. ||||The highway was clear on the drive up, but tire chains are a must as the roads freeze over at night, You'll need them to get in and out of the hotel parking area (especially at night and in the morning), as the entrance/exit is on an incline.||||The rooms are remodeled and the beds are comfortable. For rooms with fireplaces, you can bring your own firewood, or for $10, a hotel staffer will bring you firewood to last you through the night, set it up, and even light it if you if you want. Very friendly staff.||||We were contacted at 2:30 via phone that our room was ready. We checked in at 3:15 to find it was still being cleaned. The door was open when we walked up and the staff member was putting on the pillowcases. No biggie. ||||After housekeeping left, we found that although the floor was mopped, it was not done well and was still dirty. The area under and behind the bed was very dusty. The table in the room was not wiped down and had crumbs. The bathroom floor was still dirty with body hair from the previous guests still on the floor. I cleaned that up with a huge wad of toilet paper. We wore slippers at all times in the room.||||The front door had a 1/2 inch gap at the bottom where we could see daylight. This presented a problem as it's winter and temps drop into the 20's (Fahrenheit) here at night. We shoved one of the bath towels in there to keep most of the draft out. Luckily we had a fireplace and a heater in the room which worked very well. Unfortunately the bathroom does not have a heater, so it gets COLD.||||There was a TV & DVD player in the room. The remotes for both didn't work. While the TV was mounted, it leaned heavily to one side. We didn't touch it, fearing that it might fall off the wall.||||There's a $15 per day "resort fee" but the only service present is the free WiFi. They have a pool but it's drained for the winter. There is also a $100 deposit for incidentals. This is refunded after check out, but it can take up to 5 to 7 days to process.||||We were there for 1 night, so despite the issues, we slept comfortably and were warm. If the hotel was to address the issues I mentioned, they'd be a contender as a return visit choice for an affordable alternative to the more expensive locations, however in it's current state, we probably would not...

WE LOVED IT! My husband and I have traveled all over for the past 30 years and have stayed from the elite 5 stars, to tent camping and everywhere in between. We stopped at the Tree Top after a long day of house hunting up in Lake Arrowhead. We were attracted to this Lodge by all of the adorable lights, Fall Decorations and the "woodsy" atmosphere. The owners are humble, amazing people. They went out of their way to accommodate us and being that we weren't planning on spending the night, they helped us so much getting us the things we were lacking. The rooms are a bit older, but very cabin like and woodsy. The bed was very comfortable and the grounds....well....you really have to experience it yourself. They have this awesome lit up trail that runs along the creek to take night walks on... (oh, I forgot to mention the amazing creek that runs down the middle of the property, that they've spent time and money cleaning and accenting it)...and they even just build a brick pizza oven for the guests to make their own pizza. What resort has that? The owners Elizabeth and Jose are humble and extraordinary people. We got to talking to them they told us that this lodge is a work in progress and they are making upgrades all the time, as they are able to. The staff they have there is small, but SO warm and friendly. Any employee from the owners, to the people taking care of the grounds, to the maid service will help you with anything you need with such willingness. Bottom line, it's a family friendly (and pet friendly) lodge and the owners take great pride in keeping it quiet and safe for the parents and kids alike. Bottom line, if your looking for a 5 star resort with staff at your beck and call 24/7, then this will not meet your expectations. But if your looking for a romantic get away, or a family vacation, and don't mind cabin style rustic rooms, then this is right up your alley. I suggest asking for one of the rooms with a fireplace,...

It was our honeymoon. August 17th, 1991. We went down to San Diego, where we had planned our honeymoon, however there was two conventions and some other activities that were flooding in the area with people. It was not a hotel or motel room to be found within 200 miles! So we ended up driving back to Orange county California.

We decided at the last minute to call around and see what we could do locally. We end up deciding about Arrowhead lake. So we called the Hilton, they were booked, but they found us another called Arrowhead Tree Top Lodge. We told them that we were coming from mission Viejo Orange county California, and they gave us 1.5 hours to get there. That was barely enough. And they said it was the last room available in the whole village area, that they had another person on the line trying to get it as well. So I left the deposit and headed out the door.

We made it there with 5 minutes to spare. And when we got there they had already rented it out! Even with my reservation and being on time. I was about ready to blow a gasket. The manager on duty, with quick thinking, had a honeymoon suite that had just been completed, but not ready for rental. She had housekeeping go and prep it. They rented that room out to us. It was a private attached cottage.

It was so cozy and beautiful. It had a nice fireplace and a view out the window to the nature in the little ravine. They supplied us with plenty of firewood, and offered champagne. My newlywed wife and I were both sober, so we didn't drink alcohol, quickly thinking the manager supplied us with sparkling apple cider as a substitute. We stayed there for a few days and it was so beautiful and pleasant. The hospitality was wonderful. Even though they screwed up and rented out our room we got a better room instead!

I highly recommend this establishment. They were renovating and expanding at the time we were there. However the work crews were...