Lake Arrowhead Chalets — Hotel in Lake Arrowhead

First impression was the dirty wooden stairs up to the entrance door. They needed painting but in the weather that was ok. Just wish it wasn't getting me dirty when I held onto the rail. Hot days there in Sept. No Air conditioning. I didn't realize that when I booked it. Clean unit and pretty well kept, except for the ceiling fans that wobbled so much you worried they'd come crashing down. Office notes said do not contact maintenance unless it's an emergence, so we didn't complain. We were worrying if the fans would fall on us. Master Fan only ran on high or off. No ice maker that would have been nice but not a big deal. Bought ice at Stater Bros. Unit was well furnished, but I did think it would be bigger in the living areas by the pictures. Very tight around the 8 chair dining table between the wall and stair rail. Very tight little deck patio. BBQ was used by us and was good. Living area should have had a ceiling fan and better lighting. Beds were a bit hard, but decor was good and unit very clean. Bottom step at unit 147 is a concrete block and you are exiting onto uneven ground in the driveway. Stairs go up to living area and down to bedrooms. With that and the dozen or more stairs up to the front door you need to be in shape to stay here. WE had a good time despite heat. We opened all windows at night and used our own fans to blow in the outdoor cool air. Ran them all night and then closed up the condo at 10am and kept fans running. Got tired of fans hitting us with air and our eyes drying out, but it was the only way to stay cool. Visited the Village and ate at Belgian waffle works, great food. At the Tuesday fish and chip special $13.99 at SAddleback Grill, looked like an old irish pub built in 1917, I think. Love the treats at Jensens market in Blue Jay. Friends...

On arrival to collect keys from office in arrowhead village,the receptionist had no customer skills what so ever no warm greeting just sign this ,and the office might be open on certain times Given a map to chalet no key fob just a code for gate ,well they say first impressions count ,we had unit 116 , pealing paint on stairs upto front door ,dead leaves ,then you going to a dark depressive room need a full upgrade ,we had to have lights on 24/7 room was so dull outdated dark painted walls ,the decks outside no sun full off leaves a dirty picnic bench you would not want to sit on ,then the gas BBQ full off debris on the bottom,It was a 2 bedroom unit but just one bathroom ,no insulation as was very cold in morning had to put heat on ,but aim sure the summer must be unbearable with heat as no Aircon, the pool was closed and club room, We found out there was 24 units of which 13 where up for sale,this says everything,no ongoing investment...

The chalets were nice if a little dated. The main problems were check in and check out. I felt like there was a little attitude when I asked to get the check in paperwork done earlier than the 4 o'clock check in time. I just wanted the paperwork out of the way ahead of time. But that was a minor hiccup and everything was done. The real problem was checkout. All paperwork said that you had to checkout by 10am. I was told to leave everything on the dining room table, and to call the main office. When I attempted to do this, I was routed to an answering service since the office didn't open until 10am and I was checking out a little early. The answering service refused to take a message or help out in any way. The manager later let me know that I didn't have to call in at checkout, I just wish the paperwork reflected that change in their policy. Other than those issues though, the stay was nice and you really can't beat...