Costco Wholesale — Local services in Lewisville

On August 13, 2025, I experienced a blowout while driving on the highway. The nearest location for possible tire help was Costco, and I wasn’t even aware they had a tire center. I pulled up in front of the tire installation area, unsure of what to do next.

The first employee who approached me was a younger, white-complected male, probably in his early to mid-20s. He was immediately rude and unprofessional. With a harsh tone and no greeting, he told me, “You cannot park there. You are in the way and we have other cars that need to come in.” I calmly responded, “I’m sorry, sir. I’ve never been here before. I just had a blowout and I’m trying to check in.” He didn’t acknowledge my situation at all. Instead, he pointed to a specific area and told me to park there.

I moved my car exactly where he told me to. When I got out of the car, another employee was nearby. He was a Hispanic male with black glasses, and I believe his name was Pedro. I said to him, “Sir, I just parked where the other gentleman asked me to park. How do I check in?”

Without even listening to the context, he said, “You cannot park there.” I explained, “The other employee told me to park there and then come check in.” He repeated, “You need to move your car.” I told him I could not safely drive it because the tire was completely flat and I didn’t want to damage the rim. Again, he repeated that I still had to move it.

Trying to find some kind of solution, I said, “I’ve never had a Costco membership. I’ll move the car if I have to, but are y’all going to be able to help me?” He replied, “Probably not, but you still need to move your car.” His tone was cold and dismissive. He showed zero concern, zero flexibility, and zero compassion during a clear emergency.

While waiting for assistance, I noticed another employee, heavier-set and wearing black glasses, walking with my vehicle keys in his hand. He was heading in the opposite direction of where my car was actually parked. I called out to him and asked, “Are you looking for the Mercedes?” Instead of answering normally or acknowledging me, he brushed me off completely and said, “I already know where it’s at. I seen it since the first moment you brought it in bro.” He kept walking, did not make eye contact, and his tone was irritated and condescending.

Finally, once my vehicle was ready for pickup, a female mechanic rolled out my car. She had the driver’s side window down, and I asked her if I needed to go in to sign any paperwork. She mumbled, “Nope,” and that was it. No eye contact, no acknowledgment, nothing.

The only positive moment of this entire visit was when a supervisor from the main Costco customer service side helped me. He was not affiliated with the tire shop. I explained my situation, including the fact that my senior dog was in the car and needed to get to the vet. He was professional, understanding, and waived the membership requirement so I could receive service. He was the only person who showed courtesy and basic human decency.

If it were not for that supervisor from the main customer service area, this would be a one-star review without question. (instead of two) As someone who worked in customer service for over 10 years, I would never treat anyone the way I was treated that day, even on my worst day. I understand it was over 100 degrees outside and that can make things stressful, but that does not give anyone permission to make a customer feel like they are a burden or an inconvenience. There was no compassion, no patience, and no willingness to help from any employee I interacted with in the tire shop. I will never return to this location, and I will make sure others are aware of what kind of treatment they may...

I would like to give a shoutout to the crew working in the food court on 3/29. Here’s why:

Story time:

My boyfriend and I ordered a pizza at 7:45pm, we were told it was going to be about 25 minute wait, which we were perfectly okay with waiting. Until a very impatient man, we like to call Mr. Jitters, walks up to the counter when OUR number was finally called upon and decided to open every box of pizza. When he then found one similar to the one he ordered and took it upon himself to then touch all over several of those pizzas. Mr. Jitters then preceded to state how this pizza was not his because it was not cooked “well done” the way he “ordered”. Mind you my boyfriend and I were standing nearby downfounded by the fact that this man open these boxes and then man handled the bottom to see if it was well done to find that it indeed was not his pizza. Of course at the time we didn’t realize 100% it was our pizza he touched all on but until about 8:15pm when him and I were talking wondering about where our pizza was and about those pizzas he touched on. I started to grow a little impatient with the wait so I grabbed our recipe and asked a gentlemen to just check in and apologized because they were obviously very busy. The gentleman came back and stated the pizza was not started that it would be about 10 more minutes at this point. I went back to my boyfriend to relay the very upsetting message but again we knew it was not their fault, as it was Mr. Jitters grubby hands fault at this point . Mr. Jitters then gets impatient and starts asking where his remake pizza was for which the gentleman making the pizzas in the back replied “sir, you opened all the pizza boxes and touched them we told you your could take that pizza you touched and or it was going in the trash”. Mr. Jitters gets upset and expected them to remake his pizza well done as he order, after he touched all over someone else’s pizza and agreed to taking that pizza he touched. So I walk back up to the counter, mind you I speak my mind to the point where my man has to hold me back sometimes, but I pull Ms. Alexis and explain to her in a very calm manner, about Mr. Jitters, but in a way where Mr. Jitters knew I was talking about him and I was also pointing at him so 😊. She stated our pizza was on the way out and that she was going to be cutting for us as soon as it came out. I was mainly worried they didn’t have the number anymore cause they gave the pizza away to mr. Jitters, thus the reason of for the conversation with Ms. Alexis. But I had explained to her we had been there since 7:45 and that Mr. Jitters was touching all over pizzas, we weren’t mad we just wanted to make sure we got our pizza. My boyfriend and I notice as she was taking the pizza out of the oven that Mr. Jitters was eyeing our pizza up and down yet again so I stepped in ready for him to say something or try and grab it, but my boyfriend stopped me and grabbed the pizza and well we left. He didn’t let me say anything. But 🤷🏼‍♀️.

Ms. Alexis was so patient and gracious as the whole crew was and so after all that. We wanted to say thank you 🙏🏻. And let them know we were not angry about it as we know they were doing their best and working as fast as possible. As frustrating as the situation was we found a light in the situation and wanted to share our experience. We also wanted to let people know please be aware of Mr. Jitters and his hands 😂.

Thank you for coming to...

I am a regular customer at this Costco location. I loved going to Costco up until yesterday where I believe I experienced racial discrimination. The date was 4/2/2021 Friday around 2 in the afternoon. I walked up to the self-checkout area with my friend who also has a membership. The cashier named Jennifer required my friend’s id for membership verification and came back saying she couldn’t find the account / which i found bizarre in the first place. I had Costco membership for the last 10 years and never encountered any problem because I usually shop alone or the people I go have their membership as well. Jennifer said we can only do one transaction with one card. I had couple of small items and my friend had a full cart with large boxes. Trying to figure out what to do, I was talking with my fried in Korean, and Jennifer said “yeah, just talk over me like that” in a very sarcastic and rude way. I asked her why she’s treating me like that like I couldn’t hear what she says. Since that moment, she started treating me like an invisible person. I said I need help ring up all the rest of the items and she just walked away calling next customer in the line. I waved my hand and shouted “hello! I need help” and she wouldn’t respond. I felt so embarrassed and angry because people were looking at me weird and she acted like I was not there. I walked up to customer service desk and asked for assistance, and the other guy was telling another cashier to ring up rest of my stuff. After I was done with transaction I saw the guy at the customer service desk debriefing what had happened to someone who appeared to be the manager. I went to them and asked for a manager. Joe said “I’m the manager” I explained what happened and he said the cashier was trying to her job about sharing an account. I was upset that he didn’t even say I’m sorry for what had happened to you. Not even a validation. Then I felt the need to voice up for unfair treatment. I said “with Asian Hatred becoming a serious problem now days, I feel that Costco - you the manager is not training your employees to be multiculturally competent and afraid that treating people like me unfairly is a common and accepted here”. Then, he defended his employee and said he will have a conversation with her - still no apology for what had happened. I was under impression the manager was just trying to get over this problem like it wasn’t a big deal and even if it was, I was the cause of it. I’m still going to go to Costco because I like the products but never will have the same perception about the company and its employees. I couldn’t sleep last night and I think this incident will remain as a trauma. I’m very disappointed at how Costco is not up to date with social expectations, and most importantly, I don’t feel emotionally safe...