Cold Stone Creamery — Restaurant in Lower Paxton Township

Ordered a cake 3 days ago for a birthday. Order confirmed by the store through their website. 430 today I get a message an uber delivery has been set up. 457 your order has been canceled please call the store. I call, "we don't do delivery we do it through door dash or uber" Than why was it accepted and processed on the website? ...."we don't do that" so I ask for a refund then im put on hold so she can talk to her boss, comes back says she has to do it and will today but it will take 3 to 5 business days for the money to show up. Thanks for nothing. Change your website if you can't fulfill orders or do something to remedy the situation instead of having someone responsible for the store who doesn't have an answer. How did it take until the day of to know this order couldn't be fulfilled?

How does a store confirm an order charge an account and not know they can fulfill it until 3 days later and 15 minutes after they sent me a notice it was...

Just left this store and would not recommend. My husband and I ordered the same size and as they put it on the slab to add other ingredients, mine was half the size of my husbands. I said something, so the one making my husbands told the one making mine to add more. Instead of adding more ice cream she dumped a ton of cinnamon on the ice cream. They threw that one away and again brought less amount of ice cream. At this point I was done. She then proceeded to add the ingredients, very sparingly. I had to ask her to add some more since I would like to be able to taste it. Well, she added a wee little bit more, then didn’t mix it all up like they are supposed to and then forgot the dream whip on top. I threw half of it away because it had no flavor. If I wanted plain vanilla ice cream, I would have gone to Walmart. I am guessing she was new. I get it but someone should be supervising her. Needless to say, I...

I'm hoping this was a fluke!

So, I ordered a custom ice cream cake online. I did the same thing last year and was completely satisfied.

But this year, I was extremely disappointed!

The person who decorated the cake did not do the job properly. The cake appeared to be done in haste, and its appearance supported that fact.

The lettering was almost illegible and appeared very sloppy. I also requested red lettering, and it looked pink on the cake.

I ordered an ice cream cake last year and it was perfect! This year's cake was again delicious, but the poor cake decorations ruined the moment.

I have attached 3 pictures. The first two are of this year's cake. The third pic is last year's cake with my touch of Italian cake topper decorations that I added.

Like I said, Im hoping that this year's cake was a fluke, as I have been completely satisfied in the past with their ice...