EMPIRE MODERN FURNITURE — Hotel in Margate

I ordered my items a month ahead of time and scheduled a date. On the date it was suppose to be delivered, they were three hours late and only had my bedroom set (the wrong color) with no mirror. I ordered a bedroom set, dinning room set, and a coffee table set. Millie didn’t tell me that they didn’t have my items , she consistently blamed the delivery driver. The next two days, they brought my dinning room table and no chairs.(there were always three hours late for delivery). No one communicated with me to let me know the items were not coming and that they were arriving late. After two weeks my items were still not delivered. I was distraught, waiting and paying for something that was not in my possession. They came with a scratched coffee table, I waited for a late delivery and the delivery driver told me Millie knew it was scratched, she told him to bring it anyway. I called the next day, she lied and said she didn’t know and that it was on the truck and she’ll deduct money out of his check. I thought that was very unprofessional and that I did not have updates on my items and for it to take almost a month for everything to be delivered. The delivery driver says she order piece by piece and they’ve been getting a lot of complaints. Also, he said she sends scratched or the wrong items to customers intentionally. She sent the wrong bedroom set color to my home and a coffee table set I did not order. She was very unprofessional and non responsive. I contacted zibby and she responded to them and not me. How convenient? She doesn’t receive the money directly through me but she can answer to zibby. How I can’t return something I did not order... all she had to do was bring the right merchandise. I try my best to support black businesses but I will not recommend anyone to go there. She agrees to a date for things to be delivered and they don’t. I had someone at my home every two-three days bringing a chair, a mirror it was ridiculous. I would rather pay for more expensive furniture than to be treated in this manner. My hard earned money will not go to someone who treats customers like peasants. Your response shows your unprofessionalism.. may...

My wife and I recently made a major purchase of a bed from Sleep Empire, and we can honestly say that it was an enjoyable experience, which I never thought buying a bed could be. We were actually on our way to the discount mattress store, where we had purchased several times in the past, but fortunately for us, they weren't open yet. We, by chance, saw Sleep Empire on our way to the discount mattress store, so we, somewhat hesitantly, went in, and we are SO glad that we did. Millie, the owner, greeted us immediately with a big smile, and made us feel so comfortable right away. She asked us what we were looking for, told us about her many years in the bedding industry, and never tried to "sell" us on any product. She fully explained all the Sleep Empire products, and made us feel so at-ease the entire time. We ended up buying two twin box springs and a king foam mattress (the Jade model, with a 20-year warranty), and Millie's pricing was extremely competitive with everything else we had looked at. Plus, her delivery and set-up guys were extremely professional and pleasant, took the time to explain everything to us, and didn't leave until we were completely satisfied. My wife and I want to thank Millie again for making what is usually a tedious process truly enjoyable. We will be doing business with her and her company for many...

I went with my two little ones, Milly didn't have a problem with them being in the dtore and playing around, she was able to understand my needs and my struggles, she found exactly the bunk bed I needed for a really good price and a full size bed for my oldest one that she absolutely loves, the service was nice, they gave me financing, which if you are able to pay within the given initial time doesn't add interest and it gives you some relief, if you don't pay within the period stipulated , you'll end up paying double. The delivery took almost a week , but the guys worked well and assembled the beds in a great way, no mess was left and there were no scratches, I received what I ordered and everything looks beautiful, I only had to wait a few extra hours to have one of the mattresses delivered, but it was not too late, I...