A Walk in the Park — Local services in Maumee

Our old groomer from Let's Train Toledo is no longer grooming, so we tried out "A Walk in the Park" based on the reviews and the nomination in "Toledo's Best". Unfortunately we aren't really happy with our experience and probably will not be returning.

Our original appointment was cancelled due to a family illness, which is no problem and we are 100% understanding of. It was rescheduled for 12/23/22 during the forecasted cold snap.

Were told the appointment would take approx. 2 hours, but after 3 we had not been contacted at all so my partner drove back to the location to check and was told it would be another 20 minutes. He went outside to wait in his car since there is no indoor seating area, and over an hour later received notice that she was finished. This was 4 hours later. We suspect her appointment wasn't started on time, but when it is that late I would expect a little communication from the business about the delay, especially during a blizzard.

The thing that mostly upsets us, is after 4 hours she was sent home with him still wet all over her body, when it was negative 6 degrees out at the time. That seems unreasonable to me. Aside from that, she had not been brushed out after the trim and dropped cut fur all over our car and house. We paid for a medium coat-full groom, our personal specifications for the trim were that they focus on her ears, tail, and paws. These were cut very sloppy in our opinion, and we had to finish her trim at home. Tops of her paws were untouched.

For reference, she is a 55lb golden/labrador mix.

We really wanted to love our experience and just did not! I wasn't there during pickup, but in general my partner said the staff was very unpleasant and unwelcoming during the entire transaction. This all may have been a side effect of the poor weather, but it does not make us...

I am editing a previous five star review. I have been taking my Bichon Frise to A Walk in the Park in Maumee for at least two years and had been very satisfied until our last visit. The previous 2-3 visits it has taken a number of attempts to schedule, leaving numerous messages. When we do reach the scheduler we are told that we cannot get our dog in for at least a month or two. This past visit was longer. The groomer told us she had too many matts in her hair and she would only shave her. We explained to the groomer that when we called to make the appointment we had trouble with that, then was told that the wait would be longer due to being down to one groomer. Our dogs' hair grows very fast and is curly, but in the past the groomer has worked with her. When we got her back, they hadn't clipped her nails and we found numerous cuts and old scars inside of her ears where they had cut her while grooming her ears both during that visit and in the past. On top of that, they charged us $10 more on our card without letting us know that the services would be more. The groomer we met was very young and looked like she didn't have a lot of experience working with animals. We have never had her shaved like that in the past. She looked like a completely different dog and it was completely unnecessary. I could see them shaving certain areas to prevent hurting her, but not her entire body. It looked like it was more for the conveinance on the part of the groomer. It also was upsetting because it was in freezing cold weather. We have never minded driving from Pemberville to this groomer because of their quality and consistency, but this past visit was so disappointing I'm afraid that it is time to...

This was Huck’s first time getting groomed at A Walk in the Park and I was nervous. Even with a “happy pill,” he can get a bit snarky. Overall, everything was good. He looks great and Misty tools her time with him and dealt with his “grumpy old man” attitude with patience.

The only complaints I have are related to communicating with the business. When I initially tried making an appointment, I called the number listed on their website and could not get through to anyone. It wasn’t until I completed the online application that i received a call from Lisa. We discussed that Huck needed updated vaccines and that he would have them by the time of the appointment. Two days before his grooming appointment, I tried calling the main number again because I wanted to confirm his appointment since he will have gotten the vaccines less than 24 hours prior. I could not get through to anyone. I submitted an email through the website, but still had to call Lisa directly the day before. Thankfully all was good. Only other thing, and it’s actually minor, is that I had spoken to Lisa at least twice prior to the appointment and explained what I wanted. That information did not get passed along to Misty, so she had to call me to find out.

Like I said, overall everything was good and I will likely...