TownePlace Suites by Marriott Memphis Cordova — Hotel in Memphis

Nice, clean rooms, but otherwise awful experience! Me and my boyfriend stayed for a single night and encountered numerous problems... They charged the wrong card completely for the stay, even though we prepaid with a different card, and my boyfriend even called before our trip and they confirmed that card would be used. Instead, they charged the full amount to the card I used for the deposit, which was not at all what we were expecting or wanted!! And then the lady who checked us in told us that breakfast ended at 10:30, so we went down a few minutes after 10 the next morning and all the food was closed up and put away.

Soon after that, when we went back to our room, someone opened our room door. It was a random other customer at the hotel- they had accidently given her a card to OUR room and told her that it was hers, despite the fact that we still had almost two hours before check out (and check in isn't until 3!). That is extremely scary and disappointing. If we hadn't been in our room, and if she hadn't been a seemingly nice person, all of our valuables were out in the open, as we thought our room was safe and secure. I thought I was safe and secure, but as woman who travels alone frequently, this is very scary to me and I do not feel safe staying with Marriot again.

And finally, for an extended period of time in that same morning, in the room directly next to ours, hotel staff were hammering something against the wall. Which was not only extremely disruptive and annoying as we were trying to relax, but for some reason, caused problems with the tv, as them hammering against the wall caused it to continuously turn on and off. Overall, I am EXTREMELY disappointed with Marriot and this stay, and I do not plan on staying with...

I had a reservation for April 14. I canceled the reservation on March 17 due to an employer policy change. I had friends staying there on April 14 so without remembering the hotel change, I went there. The lady working told me that a friend mentioned my name earlier but she couldn't tell them that I had canceled. She said the hotel had no vacancies. I explained what happened, logged into my computer and found the correct hotel information. My credit was charged for the hotel stay saying I did not cancel. I called the hotel on April 16. No one could help me except the manager. He wasn't there. I called several other times. He was never there and no one could successfully transfer me to his voicemail. Messages were left. He wouldn't call back. I finally reached Mr. Whitehead, the "manager", a month after the charge. I explained what happened and he said that he had to speak with his employee who made the reservation. He was to call back the next day. He has never called back. To be transparent, yes, I was extremely upset over the inability to reach him and get this resolved. Mistakes happen which is understandable but when no one will try to help resolve it, that is not understandable and just plain bad management. I reached out to Marriott corporate. I finally spoke with a corporate manager who saw what happened. The lady on April 14 had made me another reservation then canceled it 8 minutes later. This caused my card to be charged. Why she did that, nobody can tell me. Multiple calls to corporate, I got the issue resolved by the corporate office and learned this manager refused to reimburse me so corporate took care of it. Just bad management and customer service. Marriott overall great. I just don't suggest...

As a Marriott Platinum Elite member, I expect at minimum a basic standard of hospitality—access to the building, someone at the front desk, and acknowledgment when things go wrong. None of that happened at TownePlace Suites Memphis Cordova on June 11, 2025.

I checked in via the app and indicated an arrival time of 1:30 AM as I was driving cross-country from Pennsylvania to Texas. When I arrived, the front door was locked, and there was no staff present anywhere. I called the hotel repeatedly, rang the buzzer, and knocked on the front glass for nearly 30 minutes (1:15–1:42 AM). There was no answer, no signage, and no way to reach anyone.

Exhausted and needing rest, I had no choice but to call Marriott customer service, who rebooked me at a nearby SpringHill Suites that was, frankly, disgusting—a far cry from what I had originally booked. Though I wasn’t charged for the cancellation, that doesn’t change the unacceptable failure of basic operational standards.

I spoke to the on-site manager the next day (June 12), who said he would “look into it and call me back within 24 hours.” It’s now been over five days, and I’ve received no follow-up, no apology, no explanation, and no offer of compensation—not even Marriott Bonvoy points. For a company that claims to value loyalty, this is appalling.

I have screenshots of my reservation and arrival time, proof of repeated calls, and evidence of being completely ignored by your front desk. I’ll be escalating this through Marriott corporate, but guests deserve to know: This property locks its doors and disappears at night, even when you're expected. If you're arriving late, stay elsewhere or risk being...