Tropics Hotel — Hotel in Miami Beach

For a while, I debated whether to leave a negative review because it seemed like my experience wasn’t common. However, after reading their Google reviews, I realized many others have faced similar issues. The Airbnb reviews, however, seem misleading, and it makes me question how many of them are genuine.

The purpose of this review is to warn others — I hope no one else has their first day of vacation ruined like we did.

My first impression when entering the property was mixed: although the decor was stylish, the place looked run down — the pool was dirty, there was a strong moldy/dusty smell, and the hallways felt like something out of a horror movie. I initially tried to be understanding, knowing some hotels in Miami can be older.

Unfortunately, things quickly got worse. Upon entering our room, we immediately noticed that the bedsheets were dirty and covered in hair, and the bathroom floor was also dirty. When we asked for either new sheets or a room change, the host informed us that they were fully booked and the cleaners had already left for the day.

An hour later, a maintenance worker brought us a new set of sheets — but they were also dirty. A little while later, he brought another set — also dirty. Meanwhile, the host became less and less responsive.

On top of that, the common area seating had some kind of bugs on it, which made the entire environment feel even nastier.

At that point, my partner and I no longer felt comfortable staying at the property. However, we couldn’t leave that night because all available hotels were far out of our price range. We decided to stay one night and move out the next morning.

We contacted the host and explained that, due to the unsanitary conditions, we did not feel comfortable or safe staying and would like to check out the next day and receive a refund for the unused night. The host responded that they would only refund us if they managed to fill the room. Later, the host also mentioned they would refund us only if we agreed not to leave a negative review — which felt like blatant manipulation during an already vulnerable moment.

We decided to leave it for the night, booked a different hotel for the next day, and tried to get some sleep despite feeling anxious and distressed.

In the morning, the front desk kept gaslighting us, saying there was nothing they could do and repeating that a refund would only happen if they filled the room. I tried to be polite and understanding — we genuinely just wanted to move on and enjoy the rest of our vacation. We did not want to cause trouble or leave a negative review. We simply wanted to leave and be treated fairly. They still refused to cooperate or take any accountability.

So, we checked out and I contacted Airbnb directly. Thankfully, the Airbnb customer service representative was very understanding and helped us. The host initially only agreed to refund the cleaning fee, which felt completely ridiculous given the situation. Thanks to Airbnb, the unused nights were ultimately refunded (not from the host).

However, we still lost our entire first night and half of the next day dealing with this stressful situation — time that we should have been spending enjoying our short trip. It’s very unfortunate that it came to this. I genuinely hoped we could work something out because I understand that sometimes bad nights happen. However, based on the patterns in other reviews, it’s clear this was not an...

I remember being here years ago on stop in miami. with the kitchen and pool. i dont even recall the trip but i know i was there and probably a stop on way home from somewhere and found someone left weed in saltine box, in free stuff left. maybe forgot. lol. now i got there come to miami to get out of covid in dec to maybe try to do art basel . remote view and well somene stole all money in my bank account while i was in another hostel not related to anyone in hostel and i was ok but in airport five days starving and i dont remember what happen . i was ok with that and not eating and lucky buses were free but somewhere betwen my life hit a wall and it was when i was yelling at bank about what to do . and i must lost it in five days eating one dr pepper and some candy. it was actually cleansing and ok i was ok but dodge police in airport and then something went wrong . i landed semi functional in hotel, in torpics and did not go back to the other one free hand which was actually ok despite . This was cheaper starker place and had great kitchen pool area and same people like flintstones , nothing change and dont age either. the front desk was ok. maybe owner was little agressive, and over all it was what you pay for the kitchen and pool, rooms are basic. bathroom was ok nothing fancy, and be is bed. . think people who worked there were ok. the price was what u pay and it was ok would been better if maybe i did not suffer maybe a stroke or curse from my ex person mean in my life who has been stalking me and part of reason i travle but not help. and some one helping him curse me. up to the time my money was disapear from my account and left me with out money it was ok and i was going to go home and extended. things got strange and then in one room some things went missing and u who knows if someone took or was lost in middle of people stuff. there are safes for electronic so watch your stuff no lockers.. u can put stuff in the luggage room no charge, theres no fans in room and somewhat of a.c but windows but bathroom alone open. in miami seems to be a thing . that they take away all windows in hotels or something that open. ... lots of light and pool was decent and kitchen but people getting like territorial arond food and alot of people food in places and no space.m ix up.. basic clean .. it was ok for price.. and better than one down road called out as the southbeach seem to be a horror.....

My stay at The Tropics Hotel and Hostel was such a disappointment. It was not even there for the full time I was supposed to stay. For my stay I selected the room listed as a double beds. I assumed this meant two beds, not one. I checked in signed an agreement and went up to my room. Immediately after opening the door and discovering one bed I was very confused. I went directly downstairs and spoke of my confusion. The hotel receptionist laughed it off saying that this issue has happened more than once in the past. She then refused to fix the issue. She would not offer me another room. She then told me that I would have to leave the hotel because they would not let us stay in the room with three people. She did not offer me a cot or any other alternative. I was being kicked out of the hotel for not doing anything wrong! I would have upgraded to a different room or have taken a cot and was not aloud to. I then agreed to leaving the hotel, not like I had a choice. I asked for a refund of my money because I would not be staying in the room. THEN WAS DENIED A REFUND. I was being kicked out for not doing anything and would not receive a refund. This was the worst start to my vacation. The room itself was another issue. The lights flickered in every room. The air conditioning pumped out air that smelled like it was attached to the sewer. The stains in the bathroom were disgusting. There was only one outlet in the whole room for use. The walls were paper thin and we could hear people vomiting in the room over. I felt very unsafe at The Tropics Hotel. This was the least of my worries because the treatment from your staff was unbearable. I could not believe I was kicked out and not...