Courtyard by Marriott Miami Airport — Hotel in Miami

STOLEN VEHICLES, Hotel takes no responsibility!!

See pictures below

I fount out FOUR trucks have been stolen from this lot this year already. Jan 1, Jan 30 two stolen including mine and another on Feb 8th. I’ll keep everyone updated.

My nine year old granddaughter was having cancer surgery close to this hotel so we booked it for ten days to be with her until she got out of ICU. The parking was $27 a day for secured parking. On January 30th I went out to go to the hospital and found that my $100k (with FWC logos on the front doors) truck had been stolen. They let the thieves in and my truck out. When I reported it to the hotel the head of loss prevention told me this has never happened before. After the police and detective arrived I was told that my truck was the second one stolen the same night. I was told multiple lies from loss prevention. The hotel loss prevention didn’t want to work with the police department in my opinion. The Miami police detectives exact words were “oh yeah this is a shopping center for thieves”. I was told the police had to get a subpoena to view the video. I have video of a scooter driving around the arm or gate and was told they were making a delivery. I feel like the loss prevention and security company are in on the theft of vehicles from this lot and have been told I’m on my own and they are not responsible for any losses in their so called secured parking lot. I will post exactly how many break ins and auto thefts have happened once I receive my public records request for this address. I found an attorney to take my case against the hotel and their third party security company. Neither the hotel nor the security company has offered any help after the theft of multiple vehicles from their secured parking lot. Thanks for your response and taking the time to lie to me once more. Thats just adding salt to a wound. If the Hotel wants to do something help pay for the loss that was due to your negligence.

Doug Payne Lakeland FL

Looks like the risk management staff are still involved with the vehicle theft ring in this hotel.

I posted a picture of the response 6-15-25 from Courtyard Miami Airport. This will show you how the hotel views their guest and...

Marriott has lost a customer for life. We arrived at the airport shuttle stop at 10pm. At 10:35 pm, the first shuttle came by. I waved it down, only to have to door literally shut in my face when i tried to get on with my wife. So, maybe it was full. No biggie. We then waited another 15 minutes for the next Marriott shuttle, and made it on this one. So it took almost an hour just to get into a shuttle for the hotel. Again, not too big of a deal.

When we arrived at the hotel, i went to check in as normal, only to find that my booking had been cancelled. This seemed weird as i had just checked on my booking that morning and everything was good to go. They said i should've received an email (they didn't even try to call or text me). I did receive an email, at 10:41 pm. Exactly 10 minutes before i got to the front desk to check in.

I had an old card in the booking since i had made it months ago, which I admit is my fault. However, instead of calling me or emailing me to get a better card, it was more convenient for the hotel manager to cancel my booking minutes before i arrived. I sure hope it made their night much easier. There was no attempt to make the situation right, just a half-a**ed apology. They wouldn't call the other Marriott hotels on the same property, and instead told me to walk over with my wife to ask if they had any rooms.

Instead, i am happily writing this review from a comfy bed at a home2suites down the street, my new hotel of choice for Miami airport.

Edit: I forgot to mention that the employee at the front desk said this is a regular practice that happens all the time, so this airport Marriott is routinely cancelling people's reservations the day of by running people's cards until one bounces. I am lucky that i had a car there to take me to a new hotel that cares about having repeat customers. Anyone without a car would've been left in the lobby...

I'm so disappointed for the unpleasant encounter with customer services and regret ever staying at this disappointment of HOTEL COURTYARD MARRIOTT AIRPORT MIA,FLA. The property staff was dishonest. I checked in Tuesday night and had no HOT WATER in my room. I reported this to the staff and they assured me that this would be repaired ASAP!!! Today is the third day of me being without any HOT WATER and know communication from MANAGEMENT!! The property knew there was a HOT WATER issue on-site and failed to inform/mislead customers to check in anyway. I left my number for the Manager and I'm still waiting on that call back. Please do not stay at this Hotel for multiple reasons; 1.No HOT WATER Poor Customer Service False Advertisement/No up-date about Hotel not having Hot Water. No Hot Water means not to rent those rooms to customers and not explain your mechanical problems. Had to go to a Co-Worker Hotel Room to take a shower at there room, and I'm paying for FIVE NIGHTS!!!!! No one apologized for not adequately communicating with me, and I will share these comments appropriately every Hour on the Hour. This is the worst environment I've ever had to live in with me paying for a room that Management knew it wasn't any Hot Water the day I checked in. The Gentleman this Evening was super kind enough to listen to my complaint and offer me another room. He checked that room also before he provided me with the key. He service was EXCELLENT!!!! I have not attempted taking a shower yet, but I will let everyone know ASAP!!!!!! I was promised a call back from the Front office Manager, I never received that call about this serious matter. THREE DAYS WITHOUT A HOT SHOWER IS UNACCEPTABLE!!!!!!! THIS PROPERTY DISSERVES A ZERO FOR MISLEADING CUSTOMERS UPON CHECKING IN. @Larisa Gallagher I'm expecting your phone call ASAP!!!!! Assistant...