Action Home Furniture — Hotel in Midvale

We had a great experience coming into the store with great service. We ordered a couch and was promised delivery on August 31. August 30th we get a call saying that the piece we ordered was actually not in stock (like they thought it was) so they would need to order it. They said it would take a few weeks.

On September 23rd we called in to get a status update. Someone said they would give us a call back. They never called. September 25th we called and again they said they'd call back. When they called back Darwin said that it should be loaded on September 28th and delivered around the 1st or 2nd.

October 7th we call in to find out where it is and an employee looks it up and says they won't have it for another few weeks, but that he will have someone else call us back to confirm. No one calls us. Today October 9th, we call in to follow up again. We are told that it has been delayed and won't be in until November 8th. I express my frustration to the man about not being told any of this until now and he very rudely tells me there is nothing he can do besides just give me my money back. When I tell him I will just take the refund, he is snarky and tells me good luck going somewhere else. I explain that the customer service and overall communication has been less than professional and this really sets him off. He yells at me and says he is frustrated with me. I tell him that him yelling at me and being rude when I ask for my refund back is exactly the point. I told him I would just like my money back at this point and will write this review (although originally we recommended family there because initially it was a great experience). He said he was going to call my workplace and complain about me??? So that's the business model here. Drop the ball several times and then when asked just to get your money back after 8 weeks of not having a couch, they threaten to call your workplace? Pretty childish and again not professional. I believe in supporting local businesses but not this one. Everyone was kind besides this man. His name is Marty and I would avoid him at all costs. He is...

I strongly do not recommend. As far as price goes you get what you pay for. Their service is the issue. My fiance and i walked in there june 26th and ordered a bedroom set and a couch. They reassured us these would take 3 weeks maybe 4 to deliver because they were out of stock. On the day they were supposed to deliver they never came or called. I called the next day and they had no idea what i was talking about so they said they'd call back again the following day. When they did, it was the owner and he didn't seem honest to me. Several times i felt like he was lying to me. I believe they forgot about my order because they told me it was going to take another 3 weeks for a delivery. 3 weeks pass and still there is no delivery. At this point we have been sleeping on the floor for 3 weeks and it has been 6 weeks since our order. The following week they deliver the couch and most of our bed but we are still on the floor. The delivery guys came at 3pm, our window was 11am-3pm, they then caught me off guard and asked for the delivery fee even though i had paid for everything the previous day on card, and they didnt have change so i was late for work. The owner calls that day and says he will come by in two days time to drop off the bed frame personally. Of course he doesn't and there is no call. I go and pick it up myself. It takes until September 1st for me to get a call saying that the rest of my order is in store and i got there to pick that up myself aswell. While im there, i hear the salesman spitting the same lies they told me about a 3 week delivery so i corrected what he said to the couple after he left. After 10 weeks, dozens of phone calls, and several broken promises, we finally have all of our furniture but we are left frustrated and feeling taken advantage of. I do not recommend Action...

Seriously horrible customer service! Delivery was a disaster, due to empty promises and lack of follow thru by the people answering the phone. The day after the couch was delivered they called because I hadn't signed the 90 days same as cash contract. I told them I didn't sign it because the amount showed $115 higher than what they quoted me. They told me that I needed to call Progressive (90 days same as cash vendor) to figure out why and that if I didn't sign the contract they would come pick up the couch. After 30 minutes on the phone with Progressive, when I am at work on a busy Monday morning, I found out that the extra $115 is a 10% fee that Action assesses to anyone who uses the 90 days same as cash option thru Progressive. Funny that no one at Action mentioned that when I ordered the sectional and that they made me call Progressive to find out about it. I have used Progressive at other retailers before, like Mattress Firm and did not have the fee, so you could imagine my confusion about my contract amount being higher than I was quoted. But I better just agree and sign the contract or apparently they're going to confiscate my new sectional and I can pretty much guarantee they won't refund the $75 in cash I had to pay the delivery people. At this point it's not worth the fight. Discounted prices are worthless due to the hidden fees. There are plenty of other furniture retailers around with great customer service. I don't recommend anyone waste their time or money at Action Home Furniture!

PS Thanks for the canned response to my review 6 years later. I can tell you...