Sheraton Grand Nashville Downtown — Hotel in Nashville-Davidson

Don’t waste your money!

My partner and I stayed at this location during labor day weekend. I was skeptical because typically Sheratons are older properties but between the location and the advertised renovations I decided to give it a shot. BIG MISTAKE!

From the moment I arrived, the experience was disorganized and frustrating. My room rate included valet service, but upon pulling up to the hotel, I found extremely limited signage and no clear direction for valet. No one greeted my vehicle, and multiple calls to the front desk went unanswered. I was forced to leave my car parked awkwardly, blocking traffic, while I walked inside to inquire about valet. I was then told the team was understaffed and that “someone would come out eventually.” After about 10 minutes, a valet finally came to take my keys, but I was never issued a paper ticket or any documentation, something that is standard at nearly every property I’ve stayed at.

I attempted to clarify with both the valet and front desk staff whether my valet charges were included with my package. The valet informed me the front desk would handle it, and the front desk provided no clear confirmation or mention of a validation code, something I only learned about at check-out, four days later. Despite my efforts, I was ultimately charged for valet service separately.

Beyond this, there was a significant lack of communication regarding amenities and services. I was upgraded to a room with lounge access, but no explanation was given about lounge hours or availability. I was only told that breakfast would not be available in the lounge during the weekend. No information was provided regarding the Skye restaurant either. When I attempted to visit the restaurant that evening, I was unable to access it via the elevator (my room key didn’t activate the button). I spent nearly 30 minutes attempting to get upstairs, including walking past the 26th floor by stairwell, only to reach a locked door with a “No Access to Skye” sign. Upon returning to the lobby, I was informed I needed a special card after a certain hour. again, something that should have been clearly communicated at check-in or via signage.

The following night, after a poor night’s sleep due to very thin pillows, I called to request firmer ones. The response time was so long that I fell asleep waiting. I woke up startled to find a staff member standing at the edge of my bed, having entered my room without me being awake or aware. This was an alarming and frankly unacceptable situation, especially with no knock or verbal announcement that I heard.

That same night earlier in the evening the valet took so long to grab the car despite putting in the request 25+ minutes before ultimately receiving the car. I was late to dinner reservations which reflected poorly on me and my partner and also almost lost us our deposit completely.

On Sunday evening, I visited the bar 30 minutes before closing. Despite posted hours, I was told they were only serving beer, wine, and shots. When I requested a cocktail, I was made to feel like an inconvenience. The bartender openly complained to a colleague about having to make my drink, within clear earshot (literally feet in front of me). This level of unprofessionalism was inexcusable.

Finally, upon check-out, I was charged for valet service despite my efforts to ensure it would be included in my rate. I now must follow up for a refund, a situation that could have been entirely avoided had your team communicated clearly and followed through on standard procedures.

Across the board, I found the staff dismissive and ill-informed. Any time I asked questions, I was met with body language and responses that made it clear my inquiries were viewed as burdensome. This level of service is unacceptable for any guest, but especially disheartening for someone with Titanium status who has remained loyal...

The hotel is conveniently located near downtown and has been recently remodeled. The rooms are beautifully decorated and exceptionally clean upon arrival. The gym features state-of-the-art Technogym equipment, which is a great amenity.

However, there are several areas where the experience could be improved:

Lounge Hours: The lounge hours are not accommodating for elite members, especially during weekend stays, rendering it largely inaccessible. The hours are as follows: • Monday to Friday: 06:30–09:00 • Sunday to Thursday: 17:30–19:30

Restaurant and Breakfast Options: The Library restaurant does not offer a breakfast buffet. Elite members are given a $25 credit, but the process involves ordering at the bar and picking up the food yourself, which feels less premium.

Parking and Charging Amenities: Parking is expensive at $65 per night, which is higher than nearby options such as the JW Marriott. Additionally, electric vehicle charging stations are only available to valet guests, excluding those who opt for self-parking.

Elite Member Experience: The hotel lacks a dedicated check-in desk for elite members. During check-in, the staff member did not acknowledge my Titanium Elite status, inform me about the lounge access, or mention the complimentary breakfast until I inquired. I also requested a nightly upgrade, which was denied despite seeing two suites available for the duration of my stay:

• 1 King Bed, Club Lounge Access, Executive Suite • Executive Suite, Club Lounge Access, Suite, 1 King

When I pointed out that the suites were available on the website for three consecutive nights, I was told they were only available for the first night. Even on subsequent days, the suites were still shown as available online, suggesting that the hotel may be reluctant to honor elite member benefits or upgrade awards.

In summary, while the hotel offers a stylish and well-maintained environment, it falls short in delivering the level of service and benefits expected for...

I recently had the pleasure of experiencing the valet service at the Sheraton Grand Hotel in Nashville, Tennessee, and I must say it was nothing short of exceptional. From the moment I arrived, the valet team made a lasting impression with their professionalism and warmth.

Upon pulling up to the hotel, I was greeted by some friendly valets attendants named (Gabe, Jonah and Daxton) who promptly assisted me with my luggage and offered a welcoming smile. The check-in process was seamless, and I appreciated how quickly they took care of my vehicle, ensuring it was parked safely and securely.

Throughout my stay, the valet service continued to impress. Every time I needed my car, the attendants were quick to respond, often having it ready before I even reached the front door. Their attention to detail was evident; they took the time to confirm my destination and offered helpful suggestions for local attractions and dining options.

What stood out the most was the genuine hospitality of the valet staff. They went above and beyond to ensure my experience was enjoyable, demonstrating a level of service that truly reflects the values of the Sheraton brand. Their friendly demeanor and willingness to assist with any request, big or small, made me feel valued as a guest.

In conclusion, the valet service at the Sheraton Grand Hotel in Nashville is a shining example of excellent hospitality. I highly recommend this hotel not just for its beautiful accommodations but also for the outstanding service provided by the valet team. They made my stay memorable, and I look forward to returning...