Loved the hotel and the area. For the most part staff was very friendly and helpful. It was our first time visiting New Orleans, and we wanted to take in the full experience.
We were told when we checked in that the hotel bar would be open that night. Later that evening after enjoying a good meal we returned to the hotel to have a night cap from the hotel bar and sit out on the balcony.
When we walked in to the hotel entrance a short statured woman with blond hair approached us and told us that we were not allowed to be there, only addressing my girlfriend, my girlfriend kept walking in the entrance and this woman put her hand on her arm and told us again that we had to leave. My girlfriend told the woman that we were staying there and we were apologized to and allowed to enter. We made our way to the bar and a similar looking woman with dark hair approached us and addressing my girlfriend again and says that we are not allowed to be here there was a private party and we needed to leave. We were not told anything about a private party when we checked in. My girlfriend addressed the second woman and said we are just trying to buy a drink. The woman stated again that she had to leave.. I was never talked to or told that I had to leave. My girlfriend told the woman that we were staying at the hotel and all we were tying to do was purchase a drink and go up to our room. At this point people surrounding us were watching the interaction and you could tell my girlfriend was visibly upset and embarrassed. One of the guest at the party even said we were allowed to stay and it wasn’t an issue. The woman ignored him and said that if we want a drink she would take us next door to one of the bars they own and purchase us whatever we wanted trying to provide some damage control. We were then escorted across the street and provided drinks. The brown haired woman left and went back to the hotel.
A few minutes pass and both the blonde and brown haired woman approach us. Come to find it they are sisters and part owners.. they came and apologized to my girlfriend again and said that she looked like someone who works in the area and ‘they can’t have people like her in there’. Pouring salt on an open wound. A few more statements were made, ‘Sorry hunny we didn’t know you were staying here. We know you were upset we don’t want you to feel that way’. It was obvious that they were worry about the whole interaction. My girlfriend is of mixed race. They left soon after and my girlfriend was very upset and said she felt like she was treated unfairly.
Overall the hotel is very nice as well as most of the staff, but I don’t think we will ever be staying...
Read moreWe were excited to visit New Orleans for the first time with some friends. We stayed in the Guest House two bedroom across the street from the hotel. It is advertised as a two bedroom with a full kitchen, laundry facilities and a bathroom with each bedroom, living room and wrap around balcony. On arrival the place looked pretty good. Bedrooms were a nice size and it looked clean. That's where the good ended unfortunately... the heat in the home could not be regulated.. it was hot in the master and freezing everywhere else.. we went to cook breakfast but the stove didn't work .. wasn't even plugged in and then the one frying pan (the only "pot" we had been given) didn't work on that stove.. it was an induction stove that needed specific cookware. So, we thought that's ok we will use the BBQ provided and cook outside... nope no propane.. We had 3 cups, 1 large plate and 1 fork -- we are 4 people … so needless to say that was not going to cut it! We went to speak with the manager or front desk and the manager wasn't too helpful.. his attitude was "whateverish" the front desk ladies were a lot better.. with one telling us "oh they forgot to give you a key for the locked closet" really??? why .. when you know you have 4 guests coming would you not have it set for 4 people and be sure at $1000 per night that everything was available and working properly.. after our inquiry we were shown the locked closet with supplies (pots, dishes etc.) and then we were brought facecloths and hand towels to do our dishes with .. wow! ever tried to wash glasses with a facecloth?? then.. after two days of asking for propane we finally got some... went to do our laundry and that didn't work.. they offered to do our laundry at the hotel when convenient for them of course.. appreciated the gesture.. but the payment made for the week we stayed was for a 2 bedroom home with full amenities.. not the barely taken care of place that needed some TLC.. If for some reason you do choose to pay to stay at this place know that the pictures.. are not representative of the issues.. also.. the courtyard area in the guesthouse part of the establishment was not usable as it was filled with old paint cans, garbage, bikes and appliances... just a junk yard. The cockroach my husband found in the home.. yuck! Very disappointing as we were excited to come to New Orleans... I personally IF i ever go back to New Orleans would not stay on Bourbon Street I would stay on Royal or somewhere else as you can walk to Bourbon Street if you wanted...
Read moreWe chose this hotel due to location and it’s quirkiness. Sadly that was where the good points ended. We were given very little information on check-in just given the room key and room level. On arriving late in the evening, the room appeared as a large room, with some antique-style furnishings. No room safe, no kettle just an empty fridge and a freezing cold room. A/c control is centrally located and not in anyway overridden. In daylight, the room was dilapidated. The curtains were hanging off and didn’t close, there were chandeliers in the ceiling but only 4 working lightbulbs, the carpet was disgusting, heavily soiled like a 1980’s pub/bar. I would not sit on it to even tie my shoes. In the edges of the room was utter filth were it hadn’t been cleaned for a long time. In the bathroom the bath appeared to have been painted and was peeling off during showering. The hot water took 10 minutes to come through and the shower wasn’t exactly powerful. Under the sink unit was filthy and so was the counters either side of the bath. While using the toilet a cockroach ran past and into the bedroom. Last seen heading under the bed… then we looked under the bed… that hadn’t been cleaned under for years. Absolutely disgusting, I asked for a can of spray to deal with the roach but apparently there wasn’t any. There were more cockroaches on the stairs but we did see pest control leave the following day. Apparently we learned on the last day, in order to get the bedding changed, clean towels or bins emptied, we had to pre-order house keeping at reception. The canopy above the bed had holes in it and the trim was hanging off. I would hate to think when that was last cleaned. The balcony decking had seen better days and appeared rotten in places. The bar staff pair, were absolutely miserable. Ironic that the words “Happy Hour” appear above the door as we must have missed that point of their day as they never even smiled once. The bar area fabric seats had holes in pretty much all of them. Outside on the patio, 10 out of 14 of the seats had massive tears in them and the tables broken. This hotel isn’t cheap by any means, so for it to be in such a state of disrepair is disgraceful. We definitely...
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