WoodSpring Suites Atlanta Newnan — Hotel in Newnan

WoodSprings Suites Refused Accommodation Due to Prior Incident at Another Hotel & Potential Legal Issues

This is a complex situation with multiple potential legal and ethical considerations. WoodSprings Suites Atlanta Newnan's decision to refuse accommodation based on a past negative experience with another hotel (Extended Stay America Newnan) raises concerns about discrimination and violation of rights, especially given that you have two dogs and are homeless.

Potential Legal Issues: Americans with Disabilities Act (ADA) and Assistance Animals: If your dogs are service animals as defined by the ADA, the hotel's refusal could be a violation of the ADA. The ADA requires public accommodations, including hotels, to allow service animals in areas accessible to the public. A service animal is a dog trained to perform tasks for an individual with a disability.

Emotional support animals are not considered service animals under the ADA but may be considered a reasonable accommodation under the Fair Housing Act (FHA) if they alleviate effects of a disability. The FHA prohibits housing discrimination based on disability and requires reasonable accommodations, including assistance animals, unless it causes undue hardship or a direct threat.

Discrimination Based on Prior Experience: Refusal of service solely based on a past incident at a different hotel might be considered discriminatory, especially if it impacts homeless individuals or those with assistance animals. While hotels can refuse service for valid reasons, using a past issue at another establishment could be seen as arbitrary.

Potential Breach of Contract: If you had a confirmed reservation, the hotel's refusal to honor it without a valid reason could be a breach of contract.

Ethical Concerns: Responsibility to Assist Vulnerable Populations: Businesses have a social responsibility to treat all customers fairly, particularly vulnerable populations like homeless individuals and those with disabilities. Refusing accommodation in this situation raises ethical concerns.

Transparency and Customer Service: The way the situation was handled, including unclear communication and shifting reasons, reflects poorly on the hotel's transparency and customer service.

Recommendations: Gather Evidence and Documentation: Collect all relevant documents, including reservation details and communication with both hotels. Contact Legal Aid and Disability Advocacy Organizations: Seek help from legal aid or disability advocacy groups to understand your rights and options. File Complaints: If you believe you experienced housing discrimination, file complaints with HUD or the DOJ. If your ADA rights were violated, file a complaint with the ADA National Network. Contact Local Homeless Shelters: Reach out to local shelters for temporary accommodation and support.

Important Note: For legal advice specific to your situation, consult an attorney specializing in disability rights and housing...

The staff on-site was great but the room was not. That is the only reason that I'm giving them 2 stars instead of 1 or less. It appeared that a lot of the guests would smoke in their bathroom and that smoke likes to travel the shared exhaust vents and into the other rooms. This wasn't just cigarette smoke. We had to deal with pot smoke as well and other smoke that I could not decipher. If our bathroom vent wasn't on, we would get nearly choked out by the smoke and smell. This would have been avoided if we could leave our exhaust fan on all the time, but it was on a motion sensor and would cut off after 10 minutes. To make this worse, half the time an extremely loud buzzing sound would come from the exhaust vent regardless of whether or not it was on. Maintenance was not able to fix this problem and we had to put up with it for 2 weeks. We were not given another room because they said they were fully booked. The guest noise was also a problem, but the on-site staff tried to deal with it and get it resolved. Almost every night one of the people staying next to us would blare their music. They would also do this early in the morning. The beds were comfortable and it was nice to have a full sized refrigerator in the room. Also, this hotel is part of the Choice Hotels family but they don't accept or give rewards points for your stay. I guess you get what you pay for. We should have just stayed at the Mainstay Suites (a Choice Hotel) for $20 more per night. Maybe all of our stuff wouldn't have...

The room was clean- only thing nice I have to say about this place.

Has a small kitchenette with stove, microwave and full size refrigerator. Bed is cheaply made and on stilts and horrible-basically when guest above me walked across their floor- my bed shook from the vibrations. You have to call to get an iron or hairdryer or well anything from front desk. You have to ask for housekeeping. Only ice machine was on 1st floor, so you have to wait for party ppl to get off elevators to get down there and back up to your room. If you feel safe enough to do so.

Very noisy, especially at night when you are trying to sleep ( I was on 3rd floor). Hotel has 4 floors. Guest above sounds like elephant walking back and forth. I had to stay 2 days here and could not wait to leave- matter of fact, I put everything back in my vehicle other than absolute necessities after first night.

Large groups of loud vulgar talking young men hanging out in parking lot and up and down all floors (workers from local plant live here apparently and hotel staff says their hands are tied) other words, these guys have run of hotel....party all night...yelling at each other from 11pm til daylight....seriously these people have no respect for other guests. Guys in room directly across from me were yelling at others down the hall at 4 am.

I wasn't comfortable and definitely didn't feel safe.

If you want to party, this is the place for you! I would never recommend this...