Starbucks Coffee Company — Restaurant in Oceanside

I am a mobile notary signing agent & I drove from Laguna Niguel to meet here with a lady who is a retired, career (20+ years) Army medic (who served overseas), and was signing her closing docs for her home she sold in Florida to move here just last week. She is brand new to the area and stationed on Camp Pendleton.

We were almost done and only had 4 more pages for her to initial and had purchased drinks of course, and they randomly decided to close early tonight, 40 MINUTES EARLY. Someone named Bianca actually came outside to us on the patio, where we had to sit in the freezing cold since they have nowhere inside to sit, and she had the gall to ask us to leave the patio so she could lock it up and close early. I told her we only had a few more pages to go and would be done within 5 min, but she insisted that we had to leave anyway.

So we got all of the papers mixed up having to bundle them all up to hurry & go sit IN HER CAR to finish them THERE instead. And both "Bianca" & "Grace" were still inside messing around until 9pm anyway!! They could have simply been kind and respectful to especially this woman, after all she has done for our country, for THEM. Unbelievable, I have seen low levels of service and rudeness, but this takes the cake. 40 minutes early and we are customers out there signing paperwork and we are asked to LEAVE .... so they could go home a few minutes early! They turned away 3 more cars at the drive thru and a couple of people came up and asked if they could use the restroom and they were told they had to purchase something, and they said of course, they had planned on it. But then right afterward, they were told, "oh actually, I'm sorry, we are closed and unable to serve anyone now, & SENT THEM AWAY, not allowing them to even use the restroom that was still accessible, during business hours.

If they don't enjoy working or having jobs here and don't want to treat people with decency they don't deserve to be allowed to do business here. There are 5 other privately owned coffee shops all right there within a block of this location. So trust me...go to 1 of those shops instead.

I don't like leaving bad reviews like this. I like to leave very long detailed GOOD positive reviews that help bring more business in possibly. This was so lame, and stunningly...

Absolutely reprehensible service AND response at your 801 N. Coast Highway, Oceanside, CA, 92045 store. Before this location was “temporary” closed, I had an incredibly negative experience that I have now shared with everyone and anyone. I am active duty and stopped by this location with my OWN cup to ask for a small amount of ice cubes during one of our heat waves after a 18-hr shift & 2-hr commute. I was told by the employee “as of Jan ‘24 we are no longer giving ANY amount of ice unless you make a purchase”. I explained that I was active duty, that I had completed a 22-hr day in the grueling heat, I had my own cup and just needed a couple of ice cubes and that I had been a Starbucks customer since 2001. She replied “ there’s nothing I can do, we are not giving you any ice.” I asked for her supervisors name and email address and detailed the time, location etc and sent the email. After one week, the “supervisor” replied: “As of January 2024, it is now nationwide policy that no ice or water will be given without a purchase regardless of container.” Your company is losing TONS of many to other competitors due to this DISGUSTING attitude. You should be ashamed. Since that date, I have NEVER frequented another of your locations, told all of my colleagues what your new policy is. I then traveled across N Coast Highway and received ice for my cup from the employees at 7-Eleven. I wish you...

The app wasn’t working so we had to place our order through the drive up. Our order was made incorrectly, even though she repeated back to me what I wanted. I’m pretty sure she stiffed me, shorted me on some of the shots that I ordered. My coffee did not have that banging twist that it’s supposed to have with seven shots of blonde espresso, Ristretto!!!

Very rude customer service from the tall, blonde woman as other people have said. So they do not make your drinks right and they have one rude customer service person who needs a different job because we pay too much money for this coffee. My son‘s tea was too hot to drink, and it did not have the eight packets of honey that we ordered to offset the six bags of tea that was there. My coffee was not as hot as it should’ve been because in less than five minutes my coffee was already getting cool. Hundreds of dollars a month spent, for dissatisfactory service and coffee and tea. Not...