Comfort Inn & Suites Ormond Beach Oceanfront — Hotel in Ormond Beach

Worst experience I have ever had in a hotel. We rented two suites over 4500 dollars for a week. First room the room flooded from the air conditioner. We called the front desk they sent maintenance up to fix it. The only thing he did was shop vac up the water and said let them if still leaks. The next morning we woke up and whole room was flooded when I went to get up make my grandson a bottle I fell. They switched us rooms to the one next to it. After moving everyone and everything we turned on the oven to make breakfast the back burner started to spark my husband turned the oven. I grabbed a oven mit to see if the burner was loose it’s shocked me so bad called the front desk they sent the maintenance man again who said let me look after he pulled the stove out he realized that the ground wire from the burner was disconnected. He plugged it in and said it should work now. Nope it didn’t then my husband asked for a new stove they let us know they didn’t have one and we should prolly go out to eat. I let them know we are on vacation and aren’t planning on eating out every meal !! Considering we have 15 people in our group. We demanded a new oven so we could cook took over two hours. After finally dealing with that we made breakfast from crusty stove and oven which the oven made some of the food have a very bad taste. Then after a long a day at the beach we go to get in bed and pull out the sofa couch for our son and there is dirty undies in it. Called the front desk they sorry didn’t offer anything different. In our other suite my brother and his kids stayed none of the tvs worked they couldn’t tell us why or try to fix them. My brother was staying in the biggest suite they had , it two door in front of one of the doors was old air conditioning units just piled up. The whole trip was for Disney world. So after two days of pure hell in ghetto and all the family had arrived we went to Disney the next day. We had all been swimming by the pool. I had asked the front desk if we could leave the life jackets and baby floatys goggles they said yes. We got back from Disney around 9 the kids wanted to swim all of there stuff and as gone. There was new staff working they said that would make a report and talk to The front desk in the morning. The next morning we went to talk to them I stopped one of the house keepers on my way she told she had picked up and threw it away I said why would you do that , I said where is the trash I will get it out , she said trash came already . I went to the front desk they didn’t understand either why she would do that. They told me to let me know the value of the stuff. The next morning I was having coffee with my family and the lady the housekeeper had brought me all of our belongings which I thought so weird because she said he trash came. We went to Disney again came back and the manager was working nights. She had told us to check our belongings because the same house keeper who stole our belongings but gave them back was caught stealing 3000 dollar out of some ones room. I would just be careful where you book a stay my husband is platinum member we thought we where getting a nice stay with the amount of...

This was supposed to be a nice birthday weekend getaway with my man that didn’t go as planned! Checked in on Friday evening around 7:30! The clerk at the desk was nice and friendly! She swiped my card advised it didn’t go through! Gave her back my card and she tried it again! Still didn’t go through! So I opened my account and saw that the charge did go through and showed her that it had! Remember this was the day of the global event. Maybe a glitch. No problem she said gave me my keys and that was that! Next day while out eating I get a call from the hotel saying I needed to come and pay for the nights stay. Huh?? No I already paid last night! Said I needed to come down well I’m not there. When will you be back? When I get back, what time is that gonna be? Umm I’m out and now trying to eat! Male clerk very rude! That was 11:49. At 12:30 the same rude man calls my phone again asking me again when was going to return and then told me the general manager said I needed to be there by 1. Huh? We were almost there! Came into the office and said I guess you are the rude person that keeps calling my phone! He proceeded to say that I needed to pay for the night and I showed him I had already paid for both nights via my account! He tells me that’s a pending charge! Well yes until Monday when it will post! He argued with me him and the maintenance man who was married to the owners! I had to call my bank and have them tell him exactly what I said! I was locked out of my room and made to feel like I was trying to not pay for my stay! I was disrespected and made to feel like I didn’t know what I was talking about! So we decided we didn’t want to patronize this place anymore and checked out! I will never recommend this place to anyone! And even though they may have updated their rooms, the bathroom had...

wanted to write this email and give you an inside look at how poorly the Quality Inn Oceanfront Ormond Beach FL is. Me and my family checked in Monday the 19th into a 2 queen room with a kitchen. The room itself was spacious and had a ocean view, that’s the highlight of the room. I always do a quick inspection of the beds and under the mattress for bed bugs etc . While thankfully we found no bed bugs there was dirty sheets with multiple new stains, a stained mattress with old food and stuff under it . Stains on the covers and linens so we asked for new ones . Honestly everything was booked or we would’ve checked out and stayed somewhere else. We made the best of it though, cleaned the room ourselves and enjoyed are 2 nights on the beach. Our flight was canceled so we needed to book another night . My wife insisted somewhere else but i love using choice hotels for the points and just because I’ve never had any problems in the past. I said we will book this king suite with a extra bedroom and hot tub. Surely they would keep this room super clean. Complete opposite , it was in worst shape then the first room. But we was stuck with it and had to make due . The hot tub still hand sand from the last people , furniture needs thrown away its old and stained and nothing like the red furniture in the pictures . Old socks and cigarettes under these mattresses . Like what? Are they cleaning at all? Upon checkout we hear one of the cleaning people “no reason to clean this one the people who checked out left it in good shape”. WHAT!!! There is a ongoing health crisis and your people are not cleaning the rooms??? The location is good and this hotel could do so much better with adequate cleaning and a fresh coat of paint. Judging by recent reviews I’m not the only one with issues...