MGM Grand hotel — Hotel in Paradise

We had a wonderful stay at the MGM Grand and would definitely return! From the moment we arrived, the customer service was excellent—everyone we interacted with was friendly, professional, and eager to help. We arrived before the 3 PM check-in time, and we were pleasantly surprised to learn they offer complimentary luggage storage, which made it easy to explore the area while waiting for our room.

The room itself was spotless and very comfortable. It came with amenities including an iron and ironing board, a safe, and a large screen TV. One thing to note: there isn’t a standard fridge in the room—only a sensored mini bar that incurs a $50 fee if opened. However, the hotel does offer the option to rent a fridge for an additional charge if you need one.

The property has an impressive selection of restaurants and bars—there’s truly something for every taste. While the food and convenience items on-site are on the pricier side, there are a Target, CVS, and Walgreens within a reasonable walking distance, along with several nearby restaurants and shops, making it easy to grab affordable meals or last-minute essentials.

We also appreciated how easy it was to get around. The MGM Grand has direct access to the monorail and is right on the Strip, making it simple to explore Las Vegas without needing a car.

Checking in through the MGM mobile app was super convenient too. It gave we the option to use a digital key, though physical keys are also available. We really liked the added security measure in the elevators—you have to scan your key to access your floor, which made me feel safe during my stay.

Overall, the MGM Grand offers excellent service, clean and comfortable rooms, and a prime location with great amenities. It’s a fantastic place to stay...

I was pretty disappointed. So excited for this specific trip. The hotel itself is very pretty. We did have a great view of the sphere. I think there are better locations of other hotels with things directly outside their door than the MGM. Back to the room... We checked in late at night. Put our stuff down. How in the dresser the way most people would. Put our stuff down on the dresser the way most people would. The entire dresser was sticky. It had thick condensation rings. and it was completely gross. It was also hair stuck to the walls in the shower. And the alarm was set for 6:30 a.m. So I used my hand sanitizer and cleaned the dresser and the shower and turned off the alarm. And there were crumbs left on the carpet Following day called housekeeping and asked them to have the room completely cleaned as there was a new guest. Came back to the room later that day. Beds were made fresh towels.... And then... What I didn't notice previously was the nightstand was also incredibly sticky with condensation circles Long story short, I ended up cleaning the entire room, short of changing sheets and vacuuming. The staff insisted they did the cleaning even when management came to the room and I showed what wasn't cleaned. Not only did I do their job, but I also cleaned up after a previous guest. This was thoroughly disgusting. The end of the results is the front desk took off the resort fee for our 3 days and comped us a meal. Personally, I would have rather had a room that I knew was...

Nothing grand about MGM Grand. I chose the Executive Suite, only to be checked in at the old side of the hotel. Called the Concierge and asked for an upgrade coz the room was shabby and had roof view with only the AC vents for view. Was then assigned to the newly renovated wing which was yes much brighter and has a more modern look, but the quality was still disappointing, artwork looked cheap too. The bathroom floor tiles were not smoothly done, the floor leaking water into the area of the toilet and the sink. Don't lean too much on the sink coz it creaks and feels like if you lean any harder it will fall down. They don't provide free water whatsoever, least of all no free coffee or tea! This, in what I thought was a 5 star hotel! Nothing in bathroom amenities as well, they just gave a bottle of hand wash and body lotion. No vanity kit no nothing! No bathrobes ready in the cabinet, you have to ask for them and although we are 3 adults checked in they can only give you 2, pathetic! And they try to promote online check in and check out but their system is also not so reliable. And the only kind person in their reception was Kurt the guy who helps you while you are in the queue. The lady I asked about mobile check out was rude at 9 o'clock, like she doesn't like working there and makes the customers regret having to ask her anything.

I must say a very disappointing stay! Choose the bigger better hotels...MGM Grand offers no grand...