The Bellagio Resort & Casino — Hotel in Paradise

I stayed at the Bellagio for what was supposed to be a relaxing 4-night trip, but my experience turned out to be deeply upsetting and poorly handled by the hotel staff.||||On my first night, I paid for a Strip View room and was placed in a room overlooking a parking lot. When I brought it up, they acknowledged the mistake and moved me to a higher floor the following night. That room had the view I paid for—it was beautiful.||||But that night, something truly horrifying happened. I woke up and felt something unusual with my leg in the bed. When I pulled back the covers, I discovered a used, dried condom that had clearly been through the wash and was stuck in the bedding. I had unknowingly slept in that bed, and the shock, disgust, and humiliation I felt were overwhelming.||||I immediately reported it. Bellagio staff apologized and ended up comping two nights of my stay and giving me a $100 dinner credit—but only after I asked for it. While I appreciated the gesture, it didn’t come close to making up for what I experienced. I barely slept the following night and ultimately decided to check out a day early because I couldn’t relax or feel safe in the room anymore.||||One of the guest services team members told me I could check out by 6:00 PM and leave my bags in the room while I went to my conference, without being charged. I specifically asked whether I should leave them at the front desk or in the room, and she said the room was fine.||||I called down to check out at 5:55 PM, was placed on hold, and finally spoke with someone who told me there was no notation and I’d now be charged for Monday night. I explained what I was told, including the 6:00 PM time I was given, and that I had come straight from a conference that ended at 5:00. Her response? “Well, you’re calling me at 5:58.” The tone was rude and dismissive, and she said all she could do was make a note.||||If I’m charged for that final night, then only 2 out of 4 nights will have been comped—despite the severity of what happened and the fact that I chose to leave early because of it.||||The poor communication between staff, lack of accountability, and the way I was spoken to after such a serious incident completely ruined what should have been a luxurious experience. While I appreciate that part of my stay was refunded, the mishandling of the situation and lack of empathy left me feeling disrespected and deeply uncomfortable.||||This was my first time staying at Bellagio, and unfortunately, it...

Bellagio Las Vegas – A Five-Star Hotel Without basic Service

Our stay at the Bellagio was underwhelming and far from what one expects of a five-star hotel. It may have the name and grandeur, but the service simply isn’t there.

We had booked an early check-in and emailed in advance to confirm our arrival time. Upon arrival, we were met by a dismissive receptionist who flatly refused to acknowledge the email and repeated, “It’s not in the system.” No hospitality, no willingness to help—just rigid and rude.

The lobby is overcrowded, resembling a train station. There is no distinction between hotel guests and walk-in tourists. Even at the patisserie, hotel guests are forced to queue behind swarms of day visitors. A simple keycard-based guest line would solve this instantly, yet no such system exists. The tables next to the Pâtisserie are filthy and constantly occupied by tourists eating food brought in from outside, and no staff seem assigned to clean them.

The pool area was equally disappointing. There is no pool bar, no towel collection, no staff clearing trash—just loungers covered in used towels all day and one overwhelmed server per pool. Compared to Fontainebleau or Aria, where towels are picked up regularly, trash is cleared, and service is prompt and seamless, Bellagio feels careless and dated. Even basic amenities like QR codes for poolside ordering are nonexistent.

On the positive side, room service was excellent, and we had good experiences at Sadelle’s, Yellowtail, and the buffet. However, the restaurant reservation system is unreliable—it consistently showed venues as fully booked, yet walk-ins were nearly always accommodated.

In short, Bellagio is resting on its past reputation. It operates more like a tourist funnel than a luxury hotel. Until service standards are brought back in line with the five-star category, we will not...

I have to admit, I took couple of days to digest the anger I felt when checking in, to write this review as objectively as I could. It did not help. When we arrived into the hotel to check in we were welcomed by not only a beautiful lobby, but also by a queue of roughly 50 people waiting to do the same. Once in the queue, it takes around an hour to get to a counter where there is somone to help you out (good news, only 30 minutes if you come before 3pm). The check in desks are located at the lobby of the hotel (as in any other one), but the casino and the gardens are also there. This means that at any given point there will be hundreds of people passing around. Consequently, we had to basically scream at eath other with the check in person in order to hear what we are saying. All of this is survivable, but when Helen (the person at the check in desk), started to be condescending, treating me and the family as a group of toddlers, it was a bit over the top (waving her hand centimeters away in front of my face when I translated for my parents to get my attention). Last, but not least, a word of CAUTION. Everyone you speak to, will conviniently forget to mention that every item in your room is being sold to you (which, in case of the fridge makes sense). But there are also some chips etc. The moment you pick them up, even just for examination, they are marked to your room (without you knowing). To illustrate, water at the room (0.5l) is marked at just 24$. I have only stayed in this hotel in Vegas, and so I do not have anything else to compare it to. However, in other hotels, and considering that Bellagio is meant to be luxorious, I have been massively dissapointed (mostly by how the understaffed crew treats...