Paso Robles Inn — Hotel in Paso Robles

Horrible Customer Service – You’re on Your Own Here! All guests should expect a warm welcome, a friendly face, attentive service, heartfelt thanks, a good night’s sleep, and know that the motel is their "home away from home." We arrived and checked in at 4:30PM. When I first opened the room door it smelled of a “cover up” spray to mask the musty smell of an old “motel” room. The price for a Deluxe room and spa with taxes $325.97. We originally booked two nights to attend a weeding. We drove 6 hours, over 300 miles, to get this location!! Though the room was old, the old spa bathtub with discolored stopper that leaked water wouldn’t turn on, and the room was poorly appointed, we were more excited about the wedding and let it go. The trouble started at 10PM when we went to bed to get a good night’s sleep before the wedding! The walls are paper thin, and we were awakened by the person next door snoring so load it was like he was in our room. We waited until 3:00AM before we called the desk and told them what was happening. They offered us ear plugs!! We subsequently called 2 additional times and by 5AM were offered another room to sleep in for a couple hours but then back to the original room. We also learned the snoring person was staying another night! We were told there was nothing they could do!! The next morning, we received a call at 10:30AM about our complaint. The “manager” told us they offered to move us to sleep in another room for a few hours, there would be no compensation, and did not offer an apology! She also said we could check out by Noon or be charged for the second night. She was not listening, defensive, and not accommodating. We decided, though we were sleep deprived, to just drive home and skip the wedding since it didn’t start until hours after we had to check out and we had no where we could wait!! A lovely wedding planned a year in advance, a weekend get-a-way, a SPA on our patio, was ruined by an untrained, unprofessional motel manager. We will not forget this, will never stay there again, and will make sure we try to inform as many folks as possible to not book a stay at Paso Robles Inn! Read ALL the reviews! Don’t chance an important event to the likes of people that take your credit card and they’re finished with you!!

**After I reached out to the corporate offices I heard back immediately and they were very nice about correcting the situation and offered to refund the night we could not sleep. They also said they were discussing this incident with the staff. That's all we...

Decided to get away to Paso Robles for a few days to celebrate our anniversary. We chose this hotel primarily because the hotel is located downtown opposite the square. You definitely pay premium rates for the location. Our check in was very clinical, and the person checking us in made a point to tell us that we are full occupancy. Our room was as we would expect. The lights in the bathroom and the vanity were not working. This made it extremely inconvenient for us to use the bathroom. We tried to phone the front desk to let them know but there was no answer. We did go to the front desk and let them know but unfortunately they did nothing to rectify this defect, or for that matter even make an attempt to change our room. Our room was not serviced on the following day, and when we got back in the night I tried to call the front desk, but there was no response. There was no coffee and tea refilled, the cups and the glasses were left uncleaned. It was very obvious that the room was not cleaned. This is disappointing and unacceptable. We brought this to the attention of the front desk, and Im not sure whether it even registered with them, as there was no follow up. Our breakfast meals were good both days except the Avocado toast. The avocado mash was dark green and blackish, which shows that it was probably made the previous day and definitely not fresh. The Salmon Benedict was outstanding and I can highly recommend this. Our servers at Breakfast each day were wonderful. On check out, I was disappointed that the person at the desk did not address the room issues, and just said that I have noted it in your reservation. I also cordially asked about the destination charge on my bill, and received a very vague explanation. I fail to understand the additional tax on the destination charge, especially if you say you are adding this charge for so called extra activities that the hotel offers such as yoga, etc. For people like myself who don't avail of these activities it just becomes another hotel scam to charge guests more. Regarding the tax on it, come clean and say its a $40 charge, rather than $35 and then adding tax. Never seen this before at any hotel that we have stayed in. I have seen resort charges, parking charges, etc. but never a vague charge like the one this hotel levies you with. We tried not to let the bad hotel experience get in the way of our anniversary getaway celebration, and overall had a wonderful few days in...

We made reservations at the Paso Robles Inn over three months in advance to attend a destination wedding. The booking was made through the Chase Credit Card travel portal, which is serviced by Expedia. We prepaid over $900 for a two-night stay.||Less than 48 hours before our arrival, we received a call stating that the hotel had accidentally overbooked and was canceling our reservation. The hotel offered no assistance or compensation, merely suggesting that we could stay at their “sister property” down the street—at about twice the price we had already paid.||It’s important to note that the hotel canceled our prepaid reservation after the cancellation deadline had passed. Had we canceled ourselves, we would have forfeited a minimum of one night's stay, and possibly the whole amount we paid (at the hotel's discretion). Yet the hotel felt free to cancel without penalty. They passed the issue to Expedia, who in turn shifted responsibility to Chase.||The service we received from both the Paso Robles Inn and Expedia was unacceptable. If there were rooms available at a related property, the hotel should have honored our reservation by providing an upgrade—not by canceling at the last minute. Clearly, at this hotel, a prepaid reservation does not guarantee you’ll actually have a room.||We were also disappointed that Expedia, despite its size and resources, did nothing to advocate for us or offer any form of compensation. Ultimately, we received a refund and had to scramble to book a new hotel on our own.||From my understanding, canceling a prepaid room without offering a comparable alternative may constitute a breach of contract under California law, and potentially qualifies as an unfair or deceptive business practice. The hotel had access to a room at a sister property but refused to honor the original price. They made no effort to make things right—and didn’t even apologize.||The one bright spot was Chase Travel Services. They were courteous and professional throughout, though ultimately limited in their ability to resolve...