No one ever answers the phone or responds to messages. We were members of their wine club for a couple years. After moving we tried several times over two weeks to contact someone about our next shipment. When someone did answer the phone, all they did was take our name and number and offered to have the wine club manager call back. This happened a couple times but mostly the phone rings, no answer, and all I could do was leave a message. After two weeks of trying to cancel the shipment, and even messaging/commenting on their Facebook, my card was charged and the wine was shipped (to an address we don’t live at). Two days later, Mauricio, the wine club manager, finally emailed (not a return phone call) to tell us it was too late. Once I finally spoke to Mauricio over the phone, he could only offer an insincere apology and the excuse that “we are only able to respond so quickly.” It has been TWO WEEKS! I can’t imagine that this small winery is so inundated with calls and emails that it takes two weeks to respond to one message. Poor excuse for even poorer customer service. I didn’t want to leave the wine club, just change my address but I can’t stick with a company that treats “members” like this. Now I’m waiting for my refund, and have left the wine club, or at...
Read moreWe visited Rotta Winery on a recent trip to Paso Robles. It is one of the oldest wineries in California, having been founded in 1908. The winery is set on beautiful grounds with grass and trees. There are vines on the hills all around. There is comfortable seating outside that is spaced out so you will not feel crowded. The tasting room inside is small, but nice and comfortable. Our hosts, Brian and Channing, were super. They took time to describe each wine we tasted as well as to chat and answer questions. The wines were good. I especially liked the Zinfandel and the dessert wines. We bought several bottles to take with us. Brian and Channing also gave us a lot of good information about restaurants and other places to visit in the Paso Robles area. We had a great time and plan to...
Read moreWe originally went to Midpoint a month ago. Blake was such an amazing host. My cousins and friends had a trip to Paso and decided that they wanted to go wine tasting. On my list was Mid point since our first time there with Blake was a blast. He had been such a great story teller to every wine he poured. So the day came and we went and I knew he would deliver. Everyone wanted to take him with them to continue wine tasting. They all enjoyed his company and stories. They really loved Blake and the wine. Thank you for hosting all 10 of us and giving all of us a great wine...
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