Verizon — Local services in Paso Robles

The worst customer service I have ever experienced (at the Spring Street location). I was overcharged $159 and I'm waiting a month later to be reimbursed. They also gave me a rebuilt Z flip5, not a brand new model, when I gave them my Z flip3 as a trade in. Waiting for the new phone the say they ordered for me on March 10. I don't believe a new phone was ever ordered! So I called Samsung yesterday and they found out it was never ordered at all. Lies and overcharged! DO NOT DO BUSINESS AT THE SPRING STREET LOCATION!!

UPDATE: 2 months later and the Manager at the Verizon (Victra) Spring Street location still claims the check from Corporate is on its way. I checked with Corporate and there is no record of any check sent to me. So this store steals money and lies? Because I purchased my phone through this store Verizon and Samsung can't help me. I sent a letter to New York Headquarters detailing this ongoing issue. Hoping the owner of the Verizon (now Victra) store sees this and...

Wish 0 stars was an option. The store rep. (August) sold me on a new phone, I was looking for a tablet as well. I was told they have a promotion that will pay off my old device (phone) and you get the tablet for free.. So I did just that only for my bill the next month to increase to $500!! Which is outrageous never got credits for my old phone and still have to pay it off and I returned it. Also I have to pay for my free tablet. Called Verizon they told me to come to the store. This rep called the one that sold me on this deal got all the details and verbally told this guy he messed up. Then told me I was out of luck there is nothing he can do for me. What a scam. So now I’m out $500 bucks plus the cost of the tablet, plus paykng off my old device that they took, and they just said sorry we messed up nothing we...

We are so disappointed!! We ordered a new iPhone 12 pro and a new Apple Watch. We were told December 7th it wold arrive and we could pick them up together. Checking today on December 6th, Only to be told that our phone was sold! because they could only hold it for four days. They claimed they tried to call but we never received a voicemail or a text message. Honestly I believe they probably sold it to a friend or something, because there's no excuse for not contacting us considering they have access to our account and contacted us with no problem in the past. These are independently run stores. Just be aware that you may be better off dealing directly with Verizon or Apple. Really like to support local but when this type of things happen, and you're counting on them it's very...