Sleep Number — Hotel in Phoenix

Absolutely Terrible Customer Service – No Accountability

My wife scheduled an appointment with Sleep Number to have our bed assembled the afternoon we moved into our new home. They confirmed the afternoon appointment twice. The night before the appointment, we received a text saying the crew would be coming in the morning instead.

We immediately called back and explained again, that the movers were bringing our belongings Friday morning, so the bed had to be installed in the afternoon. They confirmed (again) that it was updated.

Day of move-in? Another text saying they were on the way in the morning.

When we called customer service, the representative was rude, dismissive, and said they “can’t control when the technicians show up,” even though we had a confirmed time window. Then we were told we’d have to wait another 10 days and they didn’t care at all that we would be sleeping in a new house without a bed.

When I asked for a manager, I was told “I am the manager and there’s nothing we can do.”

This is unacceptable, unprofessional, and absolutely horrible customer service. We spent a lot of money on this bed and expected better. Instead, we’re stuck in our home with no bed for 10 days because Sleep Number can’t honor its own scheduling nor take responsibility for it.

Never again. Avoid this company unless you’re okay with broken promises and zero accountability

The bed sucks fyi. Going with Beauty rest Black. Less money and way more...

I had a great experience at this location. After seeing a few negative reviews online, I was a little skeptical. So glad I didn’t listen to others and had my own experience. Chris was amazing and not pushy or sales type at all. Being in sales myself, I really appreciate genuine conversations and knowledge. We tried a lot of beds and after finding the best fit.. I left the store still unsure as I had looked at so many beds. I had a store credit card which helped financially as the beds are not cheap so that played a role in my decision! Paying it off over time was a benefit. But the reason I bought is not because of financing but because Chris offered me a really great deal. He threw in some free items which I was grateful for and made my experience really easy. A bed is a big commitment and you want to feel comfortable with the company you use. The bed was delivered today. I changed my delivery date last minute thanks to Chris’s help and the delivery teams called and gave wonderful communication. They were sooo professional and nice! Honestly very high level service feeling. I’m so glad everything went exactly as planned and they delivered exactly what they said!! SOOO EXCITED TO TRY OUT MY NEW BED TONIGHT! Been in pain for awhile on my past bed that wasn’t working for my body anymore! Thanks Chris and delivery team for making this experience great. Highly...

Worst sleep experience ever. It's literally an overpriced air mattress where part of your body moves when the other part does because the air bags act as a balloon. I wouldn't be leaving this review but after I was told I had to pay another $200 for a 5 minute pickup I decided to make sure people factor in that you are out $400 minimum if they decide it's not for you. Unlike other mattress companies that have free pickup and/or delivery or just have you donate it. In addition we were told we'd receive a follow up call in two weeks to check on how things were and we never did. Had we received one we would of found out that they could have made adjustments to the bed to give it more support upon telling them of our pain. But I only found out after I initiated the return and after we already purchased a different brand. Again, if you buy one make sure you absolutely love it first or be prepared to pay a third of a new mattress cost no...