Saint John's Resort — Hotel in Plymouth Charter Township

AWKWARD ! ||||Flying golf balls into your car makes for an odd re-treat. ||||I'm a weekly regular here, if not a daily at times. So when one day I'm exiting the resort and a golf ball hits my car coming from the final hole of the golf course here, I am puzzled and alarmed. ||||Puzzled because I have never heard of any such thing, even living in Pebble Beach.||Alarmed because this should not happen and can cause an accident more than damage to just a single vehicle. ||||I cant say enough good things about St Johns management and staff.||||And to this day I have yet to encounter a single staff who has not been beyond awesome and outstanding, a toast to Michigan spirit of hospitality. ||||Until today. ||||When a golf ball comes smashing into your car, you can either ignore it or address it.||It definitely came in front the resort golf club. ||||When I decided to take this up and inquire about the damage to my car, and if this is something guests have to look forward to, entering and exiting, balls flying into their cars, I was basically harassed by a hostile Pitt Bull of a security guard here, who has a hell of a lot to learn about hospitality and less about hostility. ||||Very bad manners are a reflection of bad-management. ||||Why are you being so hostile to your a regular guest of yours ?|| I've wined and dined here for months. Every season and special occasion. Brought in a hell of a lot of people to do the same and stay for extended periods.||||So when an attack dog is sent after me, with a St Johns Resort name tag, I am startled, shocked and disappointed. You just went from 5 Stars to 1 Star. ||||Why are you doing this ? Is the management aware of this behavior not being in line with the atmosphere they intend to create and be known for ?||||I dont think it's in the best interest of the resort to have attack dogs jump on resort guests, to deter them from addressing damage caused by golf balls coming from your course. It's a ghetto technique. I'm not sure if Junk Yard Dogs are appropriate for upscale environments. I'm actually positive they're not. Unless ... that's what you're trying to be.||||The management in charge may want to look into what those wearing their St Johns Resort name tags should and should not ever do. ||||A) You realize having golf balls fly out into the street is not in the publics best interest ?||B) You realize its not in your guests best interests ?||||This security guard wanted to know what I expect, in a defensive tone.||No "I'm sorry this happened." No kindness of any kind.||Just the bark of a Junk Yard Ghetto Pitt Bull. ||||I'm sure that kind of behavior goes far - downtown - but this is uptown. ||Adjust your behavior accordingly. ||||I'm not sure if that sort of tone is very helpful or conducive to the environment you'd like to convey or brush off a hazard to the public at large you are creating is in safety and security of the guests coming here ..... to stay. ...... to dine ....... to celebrate. Safely.||||Confucius say : On busy 5 Mile Road that serves as entry for Resort where it is frequently bumper to bumper traffic, any balls hit out and into the street has a 100% chance of hitting something. And I just dont think that's very neighborly. ||||Nor something that should be swept under the rug.||||I think the resort is unbelievably mis-managed to (A) Put the public at risk like this (B) have a rude uncouth hostile security guard be hostile to guests. Not cool man. I thought this was AAA Four Star Property. I thought it was Conde Naste Readers choice. This is not Ghetto. Nor down town. The clientele are upscale.||||I suggest you act like the AAA Four Star Property Condense Readers Choice that you are expected to be. And when your poorly designed golf course comes crashing down into an expensive automobile of one of your guests .... take responsibility. Not send in a junk yard dog like Training Day manners. Very rude. Very hostile. ||||Whatever your staff are authorized to do, they do under the care and responsibility of the management and their managerial or mis managerial skills, or lack thereof.||||What you got here is thousands of dollars coming to you from me and my party, about to go poof, bye bye, because you lack manners, basic manners, expected manners of a AAA Four Star Property Conde Nast Readers choice award winner. ||||I'll take my business elsewhere. That simple. ||||Bottom line ? Everyone handled the situation correctly, calmly and peacefully. Your junk yard dog ? Did the exactly opposite of he is supposed to be doing, unnecessarily escalating it to News at 11 Status. ||||And that reflects on...

I am not one to leave reviews but feel this is a must since your wedding day is one of the most important days of your life. To be honest, Saint John’s Resort is the only complaint my husband and I had throughout our wedding process. We started inquiring over a year ago for our September 2023 wedding. First and foremost the communication is absolutely terrible. I was first assigned Christine Sullivan as our wedding coordinator. She would take forever to write back to our emails. Eventually I would even forget I wrote to her because of how long it would have been. But it was completely unacceptable. Then half way through she wrote to us and told us we now had a new coordinator, her name was Jessica. It honestly was a let down after working with one person and them getting to know your wants and needs. But Christine promised all info would be transferred… this was not true. 3 weeks prior to the wedding Jessica sent us an invoice that included only 100 chavari chairs for my reception when I had asked from the beginning for these specific chairs in the ceremony site (Garden Pavilion) AND Reception room totaling 200 chairs. I told her that this invoice would need to be adjusted. She then emailed me back stating she didn’t know if the vendors they use for the chairs would even have enough… this is 3 weeks prior to the date. When I had asked for these chairs a year and a half in advance. Next, 2 weeks prior to the wedding, I received a call from Christine stating our rehearsal time would need to be changed OR we had the option to switch the room in which they had the rehearsal in. We were not told why. My MIL found out through social media that Saint John’s Resort had booked a concert that same night as our rehearsal. Absolutely unacceptable. I had written to Christine after this conversation asking what room we would be switched to if we chose the other room, when all of a sudden received an email that she had moved us to the Providential ballroom. I was extremely upset that she just did that to us without my approval. After fighting to get the room back, we scrambled to adjust 40 people’s schedule just to make the rehearsal time Saint John’s could do work. Meanwhile we found out they booked this concert after I booked my rehearsal. It was beyond inconsiderate. Thank god my bridal party bent over backwards for us or I don’t know what we would have done. Also, Jessica stated we had to set up all our own decor (pictures, name cards, table numbers), etc. Which doesn’t make sense given how much you are paying to begin with. Additionally, Saint John’s resort is currently under construction as they continue to expand property. We were told the construction workers knew the time of the ceremony and they would not be working. This was completely false. We were unable to open the windows during the ceremony (something I as the bride so badly wanted to do) because the construction was going on and so loud! My MIL said during the ceremony she could see black dust behind us outside. It was once again completely unacceptable. They also started construction around 7:30 am so it’s not a peaceful place for bride to wake up on her wedding day at all. Lastly, the wedding day coordination was absolutely terrible. Not one single worker coordinated when me and the bridesmaids came down to the ceremony. It was a complete let down as this is the most important part!! I almost was walking in alongside my guests because there was no one there to help. Luckily my bridesmaids saved the day and coordinated the guests so they wouldn’t see the bride. Once again completely unacceptable. During the cocktail hour my bridal party said no one communicated to them about where they should be. And around 8 pm my husband and I for the first time were told we had a day of coordinator. I have heard that with the new ownership of Poulty that things are starting to go downhill which really is a bummer. Yes it’s a beautiful venue but to me the service has to be on par. I think they are used to doing so many weddings and to them you’re just another...

We will unfortunately not be leaving a kind review. I got married here in the fall of 2024. The venue itself was absolutely beautiful and with the help of my vendors they made it perfect. The waitressing staff at the venue were the only staff we didn’t have an issue with. To start, I am so sad to say but we felt like we were a bother to about 99% of the staff. Myself, the groom, the grooms sister and florist, grooms parents, my parents, and everyone who was there to help me all felt like there was no one available to assist us, answer questions, or guide us in any way. Things that were promised were not followed thru. For example, the microphone stand that was stated they would have for us, no one provided or could get for us. We also had multiple guests not know where they were going even though your staff gave me attitude when I asked if we could have signage be more clear.

When I arrived, not a single staff member could assist me with where I was supposed to go, even tho myself and the “coordinator” talked previously about us girls being able to get ready in the room above the chapel. The staff looked at me as if this was their first time having a wedding here and as if I was a problem to them. The room that they had put us in, we had multiple RANDOM people coming in while we were getting ready, which is completely uncalled for and unprofessional. Not to forget, my room was right next to the groomsmen so to my surprise they were all the first to see me in my wedding dress. Imagine if my first look would’ve been ruined because of the this poor planning on you and the venues part. When I saw the St. John’s “coordinator” on multiple tours throughout the day, I realized we were going to have a problem. She couldn’t even stop for a minute to help me, say hello, or ask if I needed anything. If I would’ve known, I could’ve hired a day of coordinator..

With the amount of money that this wedding costed my family, the grooms family, and my own money, we should have been welcomed with grace and open arms. This was completely opposite of what we felt. My sister in law, the florist, had one of the staff members roll their eyes at her and state “of course the florist is already here.” I’m sorry but with the amount of funds and higher end event this was, my sister in law stated this was the worst venue experience she ever had. It was saddening to say the least. This was a lot of extra stress that I did not need.

The staff that introduced themselves to me to assist me throughout the day I NEVER saw them after that introduction. Therefore I had negative help and I felt alone and without any assistance. This is shameful and uncalled for. I will be telling everyone that asks me about these occurrences.

I also want to make note that the ceremony meeting spot was wrong and being used for Christmas decorations so my whole bridal party was lost and we were confused where to meet.The ladies in charge of the ceremony found us only 10 minutes before the ceremony and were unorganized and frankly not helpful either. My own mother was not treated nicely by them and when told she would have to carry her purse down the aisle, it would have just been courteous for staff to offer to hold onto her purse for the 30 minutes ceremony. This wasn’t a lot to ask for. The ceremony also had not a single space between the chairs and the wall so my poor father had awkwardly maneuver around to get back to walk me down.

The final straw was the next morning the housekeeping at the hotel barged into our room at 9am, then when we went to take things out to our car a housekeeper came and STOLE one of my dresses. Our hotel room was also wide open and unlocked for anyone else to come in and steal our belongings. But for this to be the final experience here, is just absolutely appalling to me. I can’t imagine how this venue has run weddings with all these issues. I am also shocked that the staff thought that they provided me with an excellent experience. I really did expect much more from such a well known venue and such a higher...