Mattress Firm Port St. Lucie II — Hotel in Port Saint Lucie

We went to Mattress Firm in St Lucie West to look and feel a Foam mattress. It was our first stop and we had no intention of buying until we looked at other mattress. However, Gemma and Brandy showed us adjustable beds and we really loved them. They shifted mattress onto the adjustable bases for us and spent quite a lot of time to make sure we found the perfect set. We did purchase a very nice Dream Bed Lux 670 and so far we love it. One minor glitch was when the delivery was made the brackets to attach to our head board were not delivered and the deliverymen said the brackets would not work with our headboard which was a standard hook up. We called Brandy and she had the brackets delivered and installed the next day. Now that is great customer service. We highly recommend going to Mattress Firm in St Lucie West if you are looking for a new mattress. UPDATE* After owning our mattress for a month we had to return it for a replacement due to back pain experienced by both my wife and I. We upgraded to a Breautyrest Black Ice which is firmer than the Dream Bed Lux 670. It has been two weeks and our backaches have gone away. When we went in to trade I was skeptical how we would be received but Brandy was very helpful and led us to the Beautyrest. Just as friendly as when we purchased the first mattress so the Customer Service is exceptional. We are very happy with the new mattress and thankful we were able to return the original one. So I woulod suggest if you are looking for a new mattress go to Mattress Firm in St Lucie West. Great company and Gemma and Brandy will see that you are completely satisfied with your purchase. Knowing what I know now I would pay more for my purchase over other mattress companies because we spent a lot of money on the first mattress and it did not work for us. If we hadn't bought from Mattress Firm we could have been out a lot of money and had to purchase...

Entered the store @ 10:30am & left 1:30pm. (3 hours) Only 1 sales person, so we had many long interruptions. Also, had to listen to the "life story" of Maria. Anyway we did make the purchase, but before doing so I told Maria that we had not look at any other place yet. I was concerned that if we found something better, would we get our down payment back? She assured me, we would. The next day, I called her & apologized, but we did find what better suited our situation. She started asking many questions & became "very verbal". I then had another call come in that I had been expecting from my nurse. I mentioned that to Maria & asked her to hold. She angrily slammed down the phone & hung up on me. She must have thought things over, for the next day she called & "so very sweetly" said she cancelled my order & my "credit" would take about 10 working days. She also wished me luck & good health. That was very nice of her, but the damage had already been done. I don't mean to sound sarcastic, but I was so hurt that the treated me this way, especially since we were so patient in waiting through al the...

I had the best shopping experience at Mattress Firm, THANKS TO RAFAEL. On multiple occasions, he has helped me find exactly what I need, always demonstrating incredible patience and extensive product knowledge.

Both times I visited the Port Saint Lucie II store, Rafael guided me through the entire process with patience and professionalism. Even when it took me a long time to decide, he never rushed me, he remained attentive, answered all my questions, and made sure I felt completely confident in my choice.

What impressed me the most was that I was moving to Kentucky and still wanted to make my purchase with him because of his outstanding service. He made the entire process seamless, ensuring that my order arrived in Kentucky on the exact date I chose, without any issues.

I have also purchased additional accessories through Rafael, and his commitment to excellent customer service is evident every time. Mattress Firm has a fantastic team, and Rafael is a true example of excellence. If you visit this store, make sure to ask for Rafael. He will go above and beyond to help you! Highly...