LA Fitness — Local services in Port Saint Lucie

HOSTILE, UNPROFESSIONAL WORKERS NICHELLE AND SHINAYA

This branch employs two females who are singularly the worst individuals I have ever encountered at a business establishment. I am a long-term member from another state and my LA Fitness manager kindly provides me with a pass so I can utilize the PSLW gym when I am in town visiting my family twice per year. This has been going on for years. This visit, I had been using my pass as usual without incident, until the malevolent Nichelle was at the front desk. She refused my pass, said I was a member and couldn't use it, Nichelle attempted to extort money from me to use the gym. Her equally malevolent co-worker, Shinaya, was called up to the front desk. She called my home LA Fitness and lied, telling them I was not a member and that I was trying to get over and use the PSLW gym. Shinaya too attempted to extort money from me and Shinaya was attempting to brow-beat me into signing up for another kind of membership from them, even though I am a long-time member. They refused to tell me their names and I had to ask six times before they reluctantly gave them ro me. Through this process, both Nichelle and Shinaya use verbiage such as I was trying to "escape from paying" them money, and accusing me of trying to "get over" and that I was wrong doing. My home gym was called numerous times and the managers at that LA Fitness were appalled by the treatment of these two Miscreants Nichelle and Shinaya. They laughed at me, rolled their eyes at me and each other, mocked me, bullied me, Shinaya was using intimidating tactics and staring me down in a hostile, malignant manner. Nichelle threatened me under her breath to her co-workers, and ultimately threatened to have me arrested and yelled loudly to NEVER RETURN TO THAT GYM AGAIN. To be noted, I was on the phone with the managers at my LA Fitness in my home state during most of this exchange with the entities named Nichelle and Shinaya. They were shocked at their illegal, hostile, ageist, unprofessional, unaccommodating conduct. Nichelle and Shinaya are unprofessional, hostile, ageist, arrogant, belligerent, lack social skills, people skills, and grossly incompetent, to say the very least. Recommendation: Patronize another LA Fitness in the area as this location employees Nichelle and Shinaya, shameful, disgraceful detriments to a professional business. Nichelle and Shinaya are sorry excuses...

I’ve never given any business review lower than 3. But this one hit rock bottom for me. I understand business is business but one will not last without genuine compassion and empathy. If the management is reading this ask your staff who helped us on Thursday 04/25/24 around 1pm. They’ll know who we are, a mother and son both active in the military visiting PSL just few days in town mourning and grieving for their loved one but got pushed away because they’re asking for a 3-year old $100 ish past due payment when their cancelation policy is unreasonable! For the record, we tried to resolve years ago to settle the cancellation but we had already moved out of FL across states but LA fitness policy requires you to come in the facility to cancel or mail or something ridiculous that should be taken care of with a simple single phone call or email! So before you sign up please keep this in mind.

My son and I were loyal customers of this facility years ago when we lived in PSL. We thought there would be LA fitness in North California but there weren’t so we tried canceling over the phone and we had to find out yesterday they never canceled my son’s account. Before arriving there my son had signed up for a free 3-day guess pass on the app but I didn’t so I asked the girl up front if they have any trial I can use and she was like “no we don’t” then my son showed he signed up on the app for the 3-day pass then she directed us to this guy at one of the desks and that’s how we found out he’s collecting a 3-year $100 debt or sign up again and they’ll waive even after explaining there isn’t any LA fitness in California then he goes of course there is that’s where we originated from but I reiterated not where we live in North California or where my son is based out of in Anchorage Alaska. The sales rep continued to collect or have us signed up or pay $20 daily guess pass and says “up to you”. Honestly, we could’ve paid the ridiculous $100 & $20 daily pass and stayed to work out but your overall customer service is disgustingly upsetting and sick to our stomach we didn’t want to stay or come near this facility ever again. Don’t worry we will take care of what’s due but please evaluate your business and customer service practices....

I moved to Port St. Lucie in October and had a fantastic sign-up experience thanks to Danny at the front desk. He was quick, efficient, and made sure I felt well taken care of from the start. Soon thereafter, I began training with Shawn, and after five months, I can confidently say he’s one of the best trainers I’ve worked with. If you're serious about achieving real fitness results, Shawn is the one you want. From day one, it was clear he understands the science behind fitness—muscle activation, recovery strategies, and nutrition. Every workout is customized to my goals and progress, and Shawn explains the "why" behind each move, helping me improve my technique and build confidence. What truly sets Shawn apart is his personalized approach. We discussed my goals, current physical state, and past injuries, and he crafted a plan that focuses on both my strengths and weaknesses. Every session is different, keeping me challenged and engaged, whether it’s strength training, HIIT, or flexibility work. Shawn knows when to push me and when to adjust exercises to avoid injury, always making sure I’m working hard but staying safe. Shawn also holds me accountable, providing workout plans to follow on my own and giving regular feedback on my form. If I miss a session, there’s no judgment, just a gentle reminder to stay on track. The results speak for themselves. I’ve seen gains in strength and endurance, but what surprised me most was the shift in my mindset. I now approach workouts with more confidence and determination, pushing through discomfort and achieving more than I thought possible. Thanks to Shawn, I am not only reaching my fitness goals but have also developed healthier habits both in and out of the gym. I feel more energized, stronger, and confident in my day-to-day life. Shawn balances professionalism with approachability, always being on time and prepared, but creating a relaxed atmosphere that makes each session enjoyable. I highly recommend him to anyone looking for a trainer who will motivate, educate, and help you get results. If you're ready to work hard and push your limits, Shawn is the...