Gabriel's, A Provincetown Hotel — Hotel in Provincetown

Update:

Here is the true response from the owner:

Thank you for your feedback regarding your recent stay at Gabriel's.

As a longtime guest with nine visits over the years, we were surprised you chose to post a public review rather than contact us directly. Given your history of pleasant stays that brought you back so many times, we would have expected you to reach out personally by phone or email about any concerns, as we've always been available to address issues immediately. As we live on property right next to Susan we would have been directly involved.

Regarding your specific points: Our off-season pricing clearly reflects voucher-based breakfast service rather than daily homemade breakfast - this is standard seasonal practice. We checked our messaging system and noted you asked about breakfast. We are sorry that was overlooked.

We wish you had mentioned the sponge and dish soap issues, as those would have been addressed immediately. When housekeeping came on the 18th, even though you declined service, if you had held your dishwashing soap out she would have immediately filled it. Unfortunately, if you were airing your dissatisfaction on the last day to Nohemy the housekeeper, she does not speak English fluently enough to comprehend what you said. This is why Patricia approached you as you were packing your car.

While neither the owners nor staff sleep in the guest beds, we rely on guest feedback to address any comfort concerns. Until your review, we had received no complaints about bedding quality. In fact, we checked with the gentleman currently staying in the Susan room for three weeks following your departure, and he reports the complete opposite experience regarding comfort. When he departs we will personally check the bed.

Gabriel's has been family-owned and operated since 1979 and proudly women-owned - the very last of its kind in Provincetown. We've built our reputation on honest service, fair pricing, and meeting guest expectations. Communication is the best method for this, and we are sorry you chose a public forum to voice your concerns instead of a personal letter to us, which was very disappointing to all of us.

Given your dissatisfaction with our current operations and standards, and as mentioned in your review, we agree and believe one of Provincetown's many other accommodation options would better suit your expectations going forward.

Best always,

Elizabeth Gabriel Brooke, Elizabeth Ann Brooke and Barbara King

Where to begin. First, this is no longer a top notch BnB. Don't expect breakfast. Only available 7/1 thru end of Aug. Supposedly vouchers were to be given to guests. We never received them. I texted the hotel manager using their text system. No response. I spoke with the manager. She said she would look into it. Never got back to us. 2nd, I am not exaggerating when I say the entire bed needs to be thrown away. A loud creaky foundation, plus the mattress is so worn it is concave in shape. Felt like sleeping on a slope. Third, the sheets and towels were thin. And fourth, the kitchen in the room was lacking a sponge and dish liquid. I have been coming to Gabriel's since the 1980s when it was just 2 buildings, sad to report, probably staying elsewhere in the future....

Just know that these units are individually owned (at least some of them) and the owners can cancel your reservation last minute. I’ve stayed here several times over several years and love it normally. I didn’t know this little fun fact until recently when my birthday trip was ruined. My reservation, booked in July, was cancelled approx 1 week before my Halloween trip, leaving very little time to make new plans or reservations. There was an “error” and the owner wanted the room. The manager did try to offer a dif room, which was not comparable and normally not dog friendly. Long story short, I’ve loved this place for years, but this experience left a sour taste. Don’t book the Montgomery, whatever you do, as the owner clearly doesn’t care about you or your plans, even if booked months in advance. I don’t know the full story, but to say it was disappointing, is an understatement, so just be aware it can happen. Not sure if I’ll be back.

edited to reply to below response

In the name of transparency, please decide for yourself. I had booked Montgomery, a dog friendly room. I was offered (twice) Dorothea Dix by Barbara and nothing else- take it or leave it. This room is smaller, does not have a separate entry (important for dogs), is in the main building, and is generally half the cost of Montgomery- yet I was not even offered to get money back towards the cheaper room or for my inconvenience. I said no to that offer. They are just not comparable. After declining Dorothea Dix and being told we’d get a refund, my wife emailed Elizabeth very upset, and in the reply back, we were told “the owner of the condo is putting himself in there”. This does not suggest an accidental double booking. At this point, acknowledging how frustrating it was to get a reservation cancelled 7-10 days prior to a trip booked 3 months earlier, Elizabeth offered to pay for an Airbnb rental, which would have been an upgrade and an incredible offer, except it was for one night only, and it wasn’t available the two nights we had reserved. Again we declined as driving down for one night wasn’t worth it.

I understand that things happen, but I certainly wasn’t offered an upgrade. My review was to offer insight to others, not to talk poorly of a place I’ve enjoyed staying at for years, but honesty is important so the...

We had four people (2 couples) altogether stay in Michael's room at Gabriel's Hotel for five days. The check-in was very smooth since the front desk staff have already communicated with you via email and text prior to your arrival. Once you have arrived, walking to your room, you're welcomed by a beautiful small courtyard filled with flowers and stepping stones all around. This location is close to everything around you but hidden away like a tiny gem. . When you arrive at your room, there's a key waiting for you inside. In Michael's guest room there's a queen bed, and in the living room, there's a pull-out sofa bed. Both of these areas have their own fully equipped bathroom. There's also a fully equipped kitchen area with everything you need away from home. We didn't use the kitchen at any time to cook since we would go out to eat or bring back take-out orders from the restaurants of our choice. . This hotel property has wonderful staff and teamwork ethics. They all worked together to ensure all guests were happy and aware of their services. Daily they would text you updates and ask if you need any type of room services. They communicated well with you via text and at the front desk (limited hours). Anything you needed, they were on it immediately. Our party didn't need daily room services. We would only request fresh towels when needed. . Every morning you were welcome to join The Great Room for some hot coffee and breakfast. The crew was there quick and ready to cook you a fresh hot meal. They also had fresh fruits, cereal, milk, orange juice, and much more to fill your tummy before starting your day in P-town. . I cannot express how much we loved this location since it's in the center of it all. Everything you needed with live entertainment was close by. As we were gone all day around the town, we came back in the evenings with chairs and fire awaiting for anyone to join around the outdoor common areas. We loved this area because we met a few people around the world. It was a nice way to relax and network at the same time over a glass of wine/beer. The weather in July is on point! . We will be visiting back again next year with more friends! We thank everyone at Gabriel's Hotel for the above and beyond hospitality experience. . Have a wonderful happy 43rd anniversary year!...