Governors Inn Hotel Sacramento — Hotel in Sacramento

We recently stayed here & had a very poor experience with one of the front desk staff. The problems started when we returned to our room the first night of our stay & our room keys no longer worked to unlock the door. My husband took the keys down to the front desk & told the man working what the issue was, & asked for new keys. The gentleman was VERY rude to him, giving him a hard time about it & about us probably not knowing how to use them. He did replace the keys for us however. My husband ran into the head of maintenance on the way up to the room & he came up with him to check out the situation with us. The new keys worked fine, & the maintenance guy told us he thought the batteries might need to be changed in the card reader & that he would take care of that for us. The next afternoon we returned from being out & the same gentleman at the front desk stopped us to ask us if we were having any problems with the keys. We told him they seemed to be working for now, I mentioned that the maintenance man had said he thought it was an issue with the batteries in the card reader & that he was going to change them for us. A few minutes after we got up to the room, the same maintenance man came up to change the batteries for us. He changed the batteries & then it stopped working all together. He couldn't even get it to open with his master room key, NONE of the keys were working in the door. He then told us he thought it was an issue with the bottom half of the door reader, & that we were going to have to move rooms as we couldn't get any keys to work in the door & had no other choice. My husband went down to the front desk & informed the gentleman what the maintenance guy had said & that none of the keys were working so we were going to have to change rooms. The front desk guy proceeded to argue with my husband about it & told him "perhaps we should just find you a new hotel since you don't seem to be happy here". My husband told him that we just needed to be able to actually access our room and didn't want to change hotels. The front desk gentleman finally, after further argument about the situation, gave my husband keys to a new room. Every time we saw the front desk gentleman for the rest of that day he continued to make snarky comments to us about not being happy there & us having to change rooms. Later that evening when my husband got a drink out of the vending machine via credit card, the machine charged us an extra $.10. We absolutely do not care about the extra money, but thought the hotel might like to know this was happening in case other guests had the same issue & so it could be corrected if so. He went to the front desk to let him know, & the front desk guy's response was to take 2 nickles out of the cash drawer, toss them across the counter, & say "Take you money and quit complaining". To make matters worse, we reached out to the general manager of the hotel after returning from our trip to inform her of the situation. While she did write back quickly, it was a very "stock" response that was essentially blowing us off. Based on her response, we did not feel that she took the matter seriously. I quickly replied to her & let her know that we did not feel we had received the value for our money, & that we did not feel this to be a satisfactory conclusion to the problem. I specifically stated that I looked forward to hearing back from her further, then after no response for some time, reached out again. Still no response after repeated attempts to resolve this issue. It's clear they do not care if their staff mistreats the guests. We are extremely dissatisfied with the customer service we received not only from the front desk staff but also from the management. I have stayed at this hotel 4 times over the last 7 months, & have always been quick to recommend it to others traveling to this area. After this experience we will definitely not be staying here again, nor will we be recommending it to anyone...

This hotel called the police on me because I complained about not having hot water — and then falsely accused me of smelling like alcohol to justify it.

I checked in on July 20. No one mentioned that the entire hotel was without hot water. I discovered it after trying to shower that evening. I ran the water for 30 minutes at midnight — still freezing. At 1:00 AM, I called the front desk. Only then did they admit the issue had been going on all day and wouldn’t be fixed until the next day.

That was information they had and knowingly withheld at check-in. If I had been told, I never would’ve stayed. Instead, I was left with no choice but to shower in cold water and attend a professional meeting the next day without proper rest or comfort.

I reported the issue to the front desk and was told management would contact me. No one did. At checkout on July 22, I asked again to speak with a manager. The front desk clerk refused to provide a name, phone number, or schedule. When I calmly said I would wait in the lobby, she suddenly accused me of "smelling like alcohol" and called security.

Let me be extremely clear:

I had not been drinking. I was calm, respectful, and not raising my voice. There was no evidence for this accusation — because it simply wasn't true. This kind of baseless, retaliatory accusation is deeply hurtful and harmful. It’s a way to discredit a customer who is simply asking for accountability. Instead of owning up to their mistakes, the staff tried to paint me as disruptive or intoxicated — without cause — to justify calling the police.

The police arrived. I stood quietly and explained my situation. I was not arrested. I was not asked to leave for being intoxicated — because I wasn’t. Even the officer seemed disturbed by how the hotel was handling the situation. He gave me the manager’s name and number — something the staff refused to do, showing this behavior was not just unprofessional, but intentionally deceptive.

This hotel’s conduct was appalling. They lied by omission, ignored my complaint, refused to connect me with management, and tried to silence me with a false and damaging accusation.

As a long-time customer, I find this absolutely unacceptable. False accusations can harm reputations and escalate conflict unnecessarily. If I had truly been intoxicated or disruptive, the police would have removed me. But they didn’t — because the hotel lied to cover its own failures.

Avoid this place. No one deserves to be treated this way. Dishonesty, intimidation, and baseless accusations are not how you run a business. I will never...

Hotel was located right next to McDonald at the corner, and across the street from gas station. There were other hotels nearby, and Sacramento PD is practically next door, so safety was not an issue. As other reviews likely mentioned, there were homeless encampments right behind the hotel on Bannon St. It did not bother me, albeit slightly to my wife. It is the way of life for big city, so make your own judgment.

I was pleasantly charmed by the hospitality of the check-in staff and the lobby and the corridors, but completely changed my opinion upon check-out the next morning. Before delving into detail, the double queen room was spacious and no odor or smoke was present in the non-smoking room (343). The minor issues were one of two room keys not programmed, toilet that had leaky fill valve which caused noises constantly unless fiddled with, and items found under the bed behind the bed skirt (unused condom and used women's razor). I had to have a conversion with my 5yo son who found the condom, talk about teaching opportunity.

The entire stay was unfortunately marred by my interaction with the breakfast personnel and check-out staff. The breakfast was fine, typically continental style without any protein items. Our kids had too much leftovers, thus wanting to bring them back to room rather than throwing to waste. Found a Styrofoam plate but it was dirty/soiled, thus asking for another. The breakfast personnel claimed that it was the last one available, so we just used the transparent glass/corning plate for time being.

We collected our luggage and headed down for check-out, and I found Styrofoam plates all over the place in the breakfast area when I walked past it. My temperature started rising, but I still kept cool and decided to alert the check-out staff of all issues we came across. Well, the check-out staff was simply customer-service-deaf, and did not address, acknowledge, or apologize for the issues. I was simply brushed off, and left to my own venting.

The most glaring issue was breakfast staff honesty. If the person was afraid that clean plates may run out later thus keeping one single plate from us, just state so but do not lie to me in my face. The in-room issues were not a huge deal, but something that I thought the hotel would want to know to improve for future guests. Apparently, they were of no interest or concern to the front desk staff who handled my checkout.

In conclusion, this is not a inexpensive motel, so consider carefully about spending the night here.

Stayed on...