Howard Johnson by Wyndham Sacramento Downtown — Hotel in Sacramento

Stayed here 11/22/24-11/25/24, NEVER AGAIN! THE MANAGER EVEN SAID SHE WOULD NEVER PERSONALLY STAY AT THIS HOTEL!!

From the first night we checked in Friday, the toilet in room 112 was clogged. We contacted front desk and said they would send someone later that night but did not send anybody. We left to enjoy the town and when we got back it was still clogged. We contacted front desk and told us that there was nobody to send and nothing they could and told us to figure something out regarding needing to use the restroom. Unacceptable, the front desk person refused several times to change our rooms until I threatened to go talk to them in person. We were inconvenienced by not having working toiletries and were forced to change rooms in the middle of the night. Second room was ok no problem until Saturday night when we returned the bathroom toilet in room 311 was overflowing and puddles of toilet water everywhere. We contacted front desk and again they said there was nothing they could do as they did not have any maintenance. We again requested to change rooms for 2nd night in a row and they denied us several times until again I said I would go and talk to them in person and they hung up the phone and did not answer when I tried calling back. After a few minutes passed a security guard cam knocking on our door to escort us to our “third” room of the weekend. I explained the situation to the security guard and even showed him the status of the toilet. He agreed this was unacceptable and even though he worked for security, he apologized on security’s behalf and the hotel management. When we got to our third room, #117, I made sure to ask the guard to stay so he could be witness to this toilet being in working order and he agreed and said he’ll be putting everything in his report and inform his employer as well as hotel management of what we have been going through. On our final day for checking out when I attempted to shower there was no hot water and was forced to shower with cold water. On checkout I request to speak to the manager so I can tell them all the issues we were experiencing with our stay this weekend. The manager was very apologetic at first, and said they would return our deposit and give a “discount” for the inconvenience. When I asked for the final bill I saw she had only deducted “$20” for the weekends inconveniences to which I laughed and said was an absurd and disrespectful amount. I demanded that we be compensated for all of the inconvenience we faced this weekend. The Manager said she would talk to the owner and would get us one night free stay and would convince him for a second free night stay for the inconveniences. I agreed and the manager went to the back to make a call. When she returned her entire demeanor had changed from helpful customer service to very rude and disrespectful. She said that no the owner said no and they wouldn’t do anything else besides returning the deposit and discounting $20. We went back and forth and the manager even made fun of us for staying at that hotel and she even said she would never personally stay in that hotel either. She even went so far as to call me a liar and said I probably made the whole thing up. Luckily I have witnesses and took videos. At this point her husband/other manager attempted to talk to me to come to an agreement. The husband/other manager said to give him 2 days to investigate and agreed that the employee from Friday night should have done more to help us and should not have told us to figure something else out regarding needing to use the toilet. The husband/other manager stated he would talk to the employee from Friday night and garnish/take away some of his Salary and credit it back to me for the inconveniences. It’s been 5 days and I have not received any credit or have been contact at all by management. If this continues I will be forced to seek legal counsel. The female manager I spoke with on 11/25/24 also refused to provide me with the owner’s phone or corporate phone numbers so I could make my complaints to...

Not only was the accusation false and rude. But they never notified me they where keeping my Security Deposit. I went back to Hotel to demand proof of there claim . Was told they would send photos

I have yet to receive any proof... And not only that but finally was contacted by management.. Just for there reply to state.. They don't have anything that shows that I was ever there.... ARE YOU KIDDING ME!!!!! So I sent proof of my stay.., I have yet received any reply from management or Wyndham. I demand my security deposit back.This is flat out criminal. Rest assured this will not go away until someone reimburses me my security deposit.. Stay at own risk Google reviews have people like myself that claim this hotel took there security deposit and made up false accusations to keep people's security deposit... There should be a criminal I gotnvistagation into management and people's security deposit my next course of action is to file a law suit. Demanding my S re Security Not only am I on Google but I'm on every platform that I can possibly think of from Facebook to telegram to you name it Instagram I am letting and spreading the word about your facility and now after false accusations and Ruby dismissed you're stating you have no record of me even staying there well obviously that's false because I just screenshot you my actual stay and I forwarded to Wyndham corporate I forwarded it on Google and every media platform everything I've had to say has been factual and can be actually proven unlike Howard Johnson Wyndham of Sacramento I've been falsely accused of a horrendous act and you withheld my money without my knowledge for over 8 days and then I'm told you have physical evidence of photographs which I have yet to see I pray to you give me my security deposit back and I go away if not I become a truthful spiteful Howard Johnson x customer that will preach the truth and warning to every customer that comes to your facility with facts that I will have proof so I will not be slandering nor will be making any false accusations everything I say and do will be factual and proven so again give me back my security deposit let's get on with life that's my hard-earned money I did nothing for you to take it and I'll return it like you're supposed to or I will keep spreading the word about this horrible hotel and management that seems to not pay attention or have any care in their customers Not only am I on Google but I'm on every platform that I can possibly think of from Facebook to telegram to you name it Instagram I am letting and spreading the word about your facility and now after false accusations and Ruby dismissed you're stating you have no record of me even staying there well obviously that's false because I just screenshot you my actual stay and I forwarded to Wyndham corporate I forwarded it on Google and every media platform everything I've had to say has been factual and can be actually proven unlike Howard Johnson Wyndham of Sacramento I've been falsely accused of a horrendous act and you withheld my money without my knowledge for over 8 days and then I'm told you have physical evidence of photographs which I have yet to see I pray to you give me my security deposit back and I go away if not I become a truthful spiteful Howard Johnson x customer that will preach the truth and warning to every customer that comes to your facility with facts that I will have proof so I will not be slandering nor will be making any false accusations everything I say and do will be factual and proven so again give me back my security deposit let's get on with life that's my hard-earned money I did nothing for you to take it and I'll return it like you're supposed to or I will keep spreading the word about this horrible hotel and management that seems to not pay attention or have any care in their...

If I could give no stars I would. Beginning to end this was an awful experience.

After booking this room online (with extra fee for Early check in), I called ahead to make sure things were taken care of so my partner and baby could check in while I was attending a conference. First time I called, I was put on hold and hung up after 30 minutes waiting. Called back the next day, 20 minutes on hold they hung up on me. Called back and was put on hold for 50 minutes more before someone picked up. I wanted to add my partner's name to the room so he could check in without me, and asked specifically if he would need my physical payment card that was on file to check in. The man on the phone added his name and assured me they would not need the physical card as they already had 2 cards on file for me (added online). I asked twice to confirm, both times he said that no physical card would be necessary for check in.

The day we arrived, my partner was told the room was not ready for early check in, and he would need my physical credit card to check in. I had to leave my conference to call and spent over 40 minutes on the phone with the person at the front desk who said they couldn't get a room earlier, could not check him in without my physical payment card, and was not willing to cancel our reservation in light of all these issues. So my partner and baby were to just wait around for 4 hours for the room to be ready, and he would email me an authorization form to fill out and send back along with photos of my credit card to charge the room. (Sketchy, but I'm out of options at this point. In the end, they didn't even charge this card - they charged the other card I had on file which they had no physical copy of. So all this was pointless)

My partner finally gets into the room hours later, and it reeks of cigarettes and dog piss. (Remember that we have a baby) So he calls the front desk and they say they have no other rooms available so they send a janitor to come spray some febreze - which of course does nothing. When I get back from the conference that evening and find the condition of the room and the smell there was no way I was going to let my baby spend the night there. I go to the front desk and explain the situation. She gives me keys to another room (smaller, not the same suite we booked) to check out. I go into that room and it also smells horrible, stale cigarettes and wet dog. I go back and tell her we would just like to leave at this point and want a refund. She insists she cannot do it as it's through a third party so I have to call them. I hopped on hotels.com online chat, they immediately called the front desk and asked them to refund it, we left.

Hours out of my life wasted dealing with this crappy hotel. I appreciate that the woman who helped us at the front desk made an effort to find us another room, and the cigarette smell isn't really the staff's fault - but all the check in drama was on them.

Also it was in a rough part of town with lots of seedy people hanging out in the parking lot drinking and stuff. I would not have wanted to leave our car there overnight. I absolutely do not recommend...