Crossroads Inn - Downtown Sacramento — Hotel in Sacramento

0 ⭐️’s Payed 126.50 for a jacuzzi room for my boyfriend and I it was are 7 year anniversary, so pick a nice spot(so we thought ) we get in the room the first thing my dude noticed was the jacuzzi was slightly dirty so he tells me to go ask her to clean it I guess the lady thought I was going to clean the tub she came out with only a towel saying “come on “ handing me the towel I told her I had to leave for our dinner so we leave and get back cause I wasn’t feeling hungry anymore so we just drank and cuddled in the room watching Martin I start the jacuzzi and put the bubbles the bath fills up and I notice that it has hair and the water is BLACK so I let out the water and said forget it because I didn’t feel comfortable even standing in the tub , as I lay down on the bed get comfortable I feel something slightly bite me or run across my thigh I whip my leg cause I really didn’t think it was anything then I feel it agian I slap my leg so hard hop up and see a ROACH on my bed 🤦🏽‍♀️ Like I’ve never been in a place with bugs so I was livid I recorded the bug still alive and take it to the office the man that was there was upset because I wanted a refund and didn’t even want to go in the room when I showed him the bug still on the bed . Like he knew he had roaches he didn’t want to give me a refund and had an attitude the lady had to give me my refund or so I thought she did but she didn’t I check my account and I’m negative 126.50 I call them and tell them that they had took my money off my card and hadn’t gave me a refund he told me to stop calling and that I left the room dirty how and I wasn’t even in the room less then hr . He was rude and didn’t have any type of manors worst customer service ever for me to pay that much I should get a good room with no roaches crawling on me as soon as I take my pants of .‼️🚯 NEVER SLEEP AT THE AMERICANS BEST VALUE INN OR ANYWHERE ON...

I am writing to formally report the unacceptable conditions and treatment my party experienced at Crossroads Inn in Sacramento, California.

Upon check-in, we were given a room with a malfunctioning air conditioning unit that emitted a foul, moldy odor. The smell was so strong it made the room unbearable. When we requested a room change, we were moved to another room — but the conditions were just as bad, if not worse.

The second room had a dirty, unsanitary microwave and fridge, both of which had visible grime and food residue. Several drawers in the room were broken and unusable. The walls and ceilings were stained, giving the entire room a neglected and unsafe feel. The general cleanliness of the room and amenities was far below even basic hospitality standards.

When we addressed these concerns with hotel management, we were met with unprofessional and outright rude behavior. Instead of offering to resolve the issue or show any form of hospitality, we were told to “just stay at a hotel across the street” if we didn’t like it. This dismissive attitude added insult to an already extremely disappointing experience.

We feel that we did not receive the quality of service we paid for, and we urge the appropriate authorities or review platforms to look into the conditions at this property. No guest should be treated this way.

If i could give zero stars, I would !! We will never book here again. I have absolutely nothing good to say about this place or the staff. ALSO is WAYY overpriced to be this nasty, they don’t have wi-fi nor breakfast like they say they do...

I stayed for 4 nights this last week and attended the GoldenSky Festival, as this hotel was walking distance from the venue. Bed and bathtub were clean. However, smoke alarm was missing (but electrical hookup for it was there), all handles of all dressers were loose with screws almost falling out and were hard to open, top of headboard and tops of some outlet covers on the walls had thick dirt on them, doorknob on bathroom door the screws were almost falling out. Quarter roll of toilet paper was provided, ran out of that the first night. Left the room every day around noon, hung the maid service sign on door, never received maid service. Was provided one washcloth only. After flushing toilet had a loud vibrating sound for 20 seconds near end of refilling from the flush. My car got hit on the back corner bumper while parked in the parking lot as I had white paint on my bumper. Parking spaces were only about 8 inches wider than a Toyota Corolla. Thankfully only a little scratch after I wiped it off. Free breakfast advertised however they keep their lobby door locked and you have to get buzzed in. When asking if they had coffee they said go to the nearest gas station. I'm sorry but I won't be back. Next time I'll stay further down Jibboom St at a better hotel with better accommodations and better parking where I won't be worried about getting my...